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The Old Custom House

4.0 star property
Inn in Padstow with coffee shop/cafe and restaurant

Photo gallery for The Old Custom House

Desk, iron/ironing board, free WiFi, bed sheets
Terrace/patio
Coffee shop
Property entrance
Superior Double Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Free WiFi
  • Restaurant
The current price is AU$347
includes taxes & fees
28 July - 29 July

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

Highlights

Heating
Flat-screen TV
Private bathroom
Designer toiletries
Hairdryer
Electric kettle
Coffee/tea maker
Daily housekeeping
  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Double Room, Sea View

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Heating
Flat-screen TV
Private bathroom
Designer toiletries
Hairdryer
Electric kettle
Coffee/tea maker
Daily housekeeping
  • 18 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room

Double Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Heating
Flat-screen TV
Private bathroom
Designer toiletries
Hairdryer
Electric kettle
Coffee/tea maker
Daily housekeeping
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room, Sea View

8.0 out of 10
Very good
(3 reviews)

Highlights

Heating
Flat-screen TV
Private bathroom
Designer toiletries
Hairdryer
Electric kettle
Coffee/tea maker
Daily housekeeping
  • 18 sq m
  • Sea view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Heating
Flat-screen TV
Private bathroom
Designer toiletries
Hairdryer
Electric kettle
Coffee/tea maker
Daily housekeeping
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
South Quay, Padstow, England, PL28 8BL

What's nearby

  • Padstow Harbour - 2 min walk - 0.2 km
  • Trevone Bay Beach - 4 min drive - 3.8 km
  • Harlyn Bay Beach - 6 min drive - 5.2 km
  • Harbour Cove Beach - 12 min drive - 2.5 km
  • Polzeath Beach - 14 min drive - 6.6 km

Getting around

  • St Columb Road Station - 17 min drive
  • Newquay (NQY-Newquay Cornwall) - 21 min drive

Restaurants

  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪The Mariners - ‬18 min walk
  • ‪Fee's Food - ‬23 min drive
  • ‪Stein's Fish & Chips - ‬3 min walk
  • ‪Cherry Trees Coffee House - ‬1 min walk

About this property

The Old Custom House

Upscale inn by the sea
Take advantage of a coffee shop/cafe, a hair salon and a bar at The Old Custom House. The on-site seafood restaurant, The Old Custom House, offers lunch and dinner. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Smoke-free property
  • Guest reviews say great things about the helpful staff and location
Room features
All guest rooms at The Old Custom House include amenities, such as free WiFi. Guest reviews speak positively of the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and baths or showers
  • Electric kettles, heating and daily housekeeping

Languages

English

Similar properties

Exterior

Harbour Hotel Padstow

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
8.8 out of 10, Excellent, 791 reviews
The price is AU$389
includes taxes & fees
7 July - 8 July
Harbour Hotel Padstow

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Old Custom House

Conveniences

  • Hair salon
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed for Christmas Day:
  • Bar/lounge
  • Dining venue

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have any lifts

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

Frequently asked questions

Is The Old Custom House pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Old Custom House?

As of 30 June 2025, prices found for a 1-night stay for 2 adults at The Old Custom House on 28 July 2025 start from AU$346.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at The Old Custom House?

Check-in start time: 4:00 PM; check-in end time: 9:00 PM.

What time is check-out at The Old Custom House?

Checkout is at 11:00 AM.

Where is The Old Custom House located?

Situated by the sea, this inn is steps away from Padstow Harbour and Padstow Museum. Cornwall Area of Outstanding Natural Beauty and National Lobster Hatchery are also within 5 minutes.

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The Old Custom House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 199 out of 351 reviews
Rating 8 - Good. 105 out of 351 reviews
Rating 6 - Okay. 30 out of 351 reviews
Rating 4 - Poor. 13 out of 351 reviews
Rating 2 - Terrible. 4 out of 351 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10

Old, quaint and charming. Good food, nice rooms, quiet and clean. Highly recommend this place.
Stayed 1 night in May 2025

10/10

Great place to stay for the weekend
Stayed 2 nights in Feb 2025

8/10

Lovely for a night away, all you need in one place, room, food, bar!
Stayed 1 night in Feb 2025

8/10

Room was amazing (rm14) and we would request again. Housekeeping and reception staff were very pleasant and friendly. However the breakfast service could be improved as 4 guests were served before us on first day and we had to ask to be served. On our second day we weren’t even asked for our breakfast order.
Stayed 2 nights in Jun 2025

10/10

Had an amazing stay, for one night, had a steak in the restaurant cooked to perfection the staff were amazing breakfast was amazing, from my phone call in the morning to check out the following morning absolutely five star.
Stayed 1 night in Mar 2025

10/10

Brilliant location, welcoming and friendly staff, delicious food, lovely room.
Stayed 1 night in Mar 2025

10/10

Great place for a lovely short break
Stayed 2 nights in Oct 2024

10/10

Hotel was lovely with great views of the harbour. Great breakfast and friendly staff.
Stayed 3 nights in Nov 2024

10/10

Excellent stay at the Old Custom House over Easter weekend. We were able to get into our room early and were pleased with how nicely decorated and well equipped the room was. We also had a lovely view from the two windows over the very pretty harbour. The bed was very comfortable and although quite small, the room was full of character. Staff were friendly and welcoming at the hotel and the lady doing breakfast both mornings we were there was delightful. Breakfast was included in our room rate and was very good.
Stayed 2 nights in Apr 2025

10/10

Great pub right on the harbour.
Stayed 2 nights in Oct 2024

10/10

Very nice and comfortable room, easy check-in, breakfast was very nice and the restaurant served great food.
Stayed 2 nights in Jun 2024

10/10

Beautiful view from our window onto the harbour Room was big and tastefully decorated and furnished Friendly staff at check in Very tasty breakfast
Stayed 1 night in Oct 2024

10/10

Excellent location. Rooms very good. Great breakfast. Would recommend
Stayed 1 night in Nov 2024

6/10

Great location
Stayed 1 night in Apr 2024

10/10

Had a really friendly welcome when we arrived and our room was upgraded too with a surprised bottle of bubbly for our Anniversary.The receptionist and all the staff, particularly Hayden could not do enough for us . The food and table service was excellent too. Cannot fought anything with our stay - will certainly be back as Padstow is our special place to come . Thank you to everyone 😊
Stayed 2 nights in Mar 2025

8/10

Great location
Stayed 1 night in May 2024

10/10

Execellent location and room (with a fantastic view of the harbour), and the staff is really friendly.
Stayed 1 night in Jun 2024

8/10

Lovely place to be based to explore padstow from and the breakfast was very good
Stayed 1 night in Aug 2023

8/10

The Custom House has a fab location in Padstow. The staff and their service is amazing. The rooms could do with a refurb and there are quite a few steps steps to the rooms.
Stayed 4 nights in Dec 2024

10/10

Lovely hotel with fabulous staff, helpful and very friendly . Hotel is in a great location. Meals are very good, breakfast was set out nice, good choice. We would come here again.
Stayed 1 night in Aug 2024

8/10

Lovely views across the harbour
Stayed 1 night in Oct 2024

10/10

Lovely location, great to wake up to.
Stayed 2 nights in Apr 2024

8/10

Very nice hotel
Stayed 1 night in Aug 2023

6/10

The room was not pleasant at all, view directly on the noisy ventilation system. At a such high price, this was very disapointing !
Stayed 1 night in Apr 2025

10/10

Great room with a lovely view. We would recommend!
Stayed 3 nights in Aug 2024