Pagsanjan Falls Tours and Activities

The hotel staff were very prompt and efficient in addressing my concerns. I would have given the hotel a five star if not for the restaurant. Many of the items in the menu were no longer available so we had to choose from very limited options: burgers and nachos. The burgers were served cold and the bread tasted old and stale. It also took quite some time for our order to be served. Having said this, I will still book at this hotel the next time I am around that part of the Philippines. I would just stay out of their restaurant.

The rooms are old and need upgrading. One of the mattresses is thin from being used too long, too often. The built-in furniture are ragged and worn - clean, thankfully, but very much need replacing. The staff are generally helpful and responsive. It was great having a 24hr restaurant and a 24hr coffee shop with relatively good food and choices. Easy access to trikes and worse come to worst, you can walk to SM Clark when traffic is bad. We liked the rooftop restaurant and pool plus the massage spa. It was a convenient meeting place for friends- only thing that marred the experience was the arrozcaldo which was undercooked which pretty much had nothing but a few slices of chicken which went missing after I had them recook it. I understand the concept of offering base rates but it is not fun having to pay for glasses, pillows (only gives one pillow per person), and cutleries. I think Prime Asia should at least make these part of their base rate inclusions.

We love this place. 🔝