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"Pros: staff was very kind & helpful, location of the hotel was in close proximity to the morning & night market, and the room/hotel was clean. Cons: the drainage for both the shower and toilet were a problem during our 3 night stay. Although the water pressure was excellent, the hot water ran out one evening and were told that we’d have to wait about 30 mins as the hotel is fully booked and it’s a busy time for showers. I wouldn’t have minded that, but a heads up of busy shower hours would have been appreciated. Our toilet also clogged every day, even though we followed the rules about throwing toilet paper in the trash bin instead of the toilet. We worked around it by waiting to flush again, once the level subsided. Overall, I would recommend this hotel due to the location, cleanliness, and staff, but if you are particular about your showers as I am (water pressure & hot water), I would just be aware of the busy hours. The water pressure was great tho! "

"Excellent all round, except for WiFi which was really annoying. Especially when trying to confirm check in with airline chat, kept getting disconnected. It needs boosters to improve signal."

"This Sofitel location is probably one of the best I’ve been to. It’s a boutique hotel but has all the amenities of a 5 star hotel. All the staff from front desk, drivers, restaurant, room attendant, including the general manager were very helpful. They made sure that we had a wonderful stay. The front desk assisted us with tours and getting in and around town. They even assisted in booking us train tickets to our next destination. The resto staff were always friendly and the food selection was great. We also tried the spa which is a must. They provide a free 5min massage daily in the morning. The staff went above and beyond most 5 star hotels I’ve been to. I can truly say that I will be coming back and would highly recommend to everyone. "

"Beautiful location with incredible staff!"

"I was blown away when I saw Puttaphi, 16 years old, handling the whole hotel during evening shifts. He is a very responsible young man. Thank you very much Mr. Kim"

"This was such an amazing experience for us. Great location, very friendly staff, and amazing restaurant food."

"A lovely stay, a bit out of town but the regular shuttle service and views make up for it. "

"Arranged trips especially to opera house"

"Everything was perfect "