Palmer Lake Holidays from AU$555

The hotel was clean. The staff were friendly and helpful. The food was very good. Great atmosphere in the restaurant and bar. I wish the restaurant was open before dinner for room service. The area around the hotel is a bit sketchy. But the property felt safe.

Pleasant stay, but checkout issues Overall, the room and location were great, and I enjoyed my stay. However, at checkout I was initially charged for breakfast despite it being included in my package, and there was also an unexplained pending charge on my card. While these issues were frustrating, I appreciate that after I submitted my online feedback, the hotel followed up promptly by email to check in with me and investigate the situation. That level of responsiveness is worth noting, even though the initial checkout experience could have been better.

We r heading back home to the mountains I want to say you have the best, most immediate and responsive customer service of anywhere I have ever stayed. 5 star plus experience at The Mint House!

Hotel was pretty convenient, no hotel bar, but the bar on the hotel level was super terrible. Seriously couldn’t imagine a worse bar - they just didn’t want visitors. Hotel itself was pretty quaint, though the toilet blocked and initially our king room had a queen size bed (staff corrected this thankfully by changing our room). No evening housekeeping.

We have stayed at the hotel Teatro many times over the years, it is a lovely hotel with a fantastic restaurant bar and a really nice lounge coffee area. The beds are comfortable and it's very quiet. The location is great too. The staff is always pleasant and accommodating.