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Porta Hotel del Lago

3.5 star property
Family-friendly hotel with fitness centre and sauna
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Porta Hotel del Lago

Property grounds
Aerial view
Standard Double Room, 2 Double Beds | Terrace/patio
Standard Double Room, 2 Double Beds | View from room
Basic Suite, Garden View | Balcony
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Gym
    Gym
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Pool
    Pool
The price is AU$190
includes taxes & fees
25 Nov - 26 Nov

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Basic Suite, Garden View

Basic Suite, Garden View

Basic Suite, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Premium bedding
Separate bedroom
Blackout curtains
Private bathroom
  • 25 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Lake View

Deluxe Double Room, 2 Double Beds, Lake View

Deluxe Double Room, 2 Double Beds, Lake View

Highlights

Balcony
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Private bathroom
Deep-soaking bath
Coffee/tea maker
  • 25 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Highlights

Balcony
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Private bathroom
Daily housekeeping
Desk
  • 25 sq m
  • Sleeps 3
  • 2 Double Beds

Similar properties

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9.0 out of 10, Wonderful, (589)
The price is AU$400
includes taxes & fees
25 Nov - 26 Nov
Hotel Atitlán
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About the area

Map
2a Avenida 06-17 Zona 2, Panajachel, Solola

What's nearby

  • Lake Atitlán - 4 min walk - 0.4 km
  • La Galeria - 4 min walk - 0.4 km
  • Casa Cakchiquel Arts Center - 7 min walk - 0.6 km
  • Church of Saint Francis - 14 min walk - 1.2 km
  • Panajachel Municipal Market - 15 min walk - 1.3 km

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 115 min drive

Restaurants

  • ‪The Little Spoon - ‬5 min walk
  • ‪Sunset Bar - ‬4 min walk
  • ‪Restaurante El Cayuco - ‬5 min walk
  • ‪Restaurante el chaparral - ‬10 min walk
  • ‪Guajimbos - ‬9 min walk

About this property

Porta Hotel del Lago

Family-friendly hotel near Lake Atitlán
Consider a stay at Porta Hotel del Lago and take advantage of an airport shuttle, a poolside bar and a terrace. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage. Free WiFi in public areas is available to all guests, along with a garden and a playground.
Additional perks include:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and an electric car charging station
  • Babysitting (surcharge), a living plant wall and a banquet hall
  • Guest reviews give top marks for the helpful staff and proximity to shopping
Room features
All 100 rooms include comforts, such as premium bedding. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with showers and free toiletries
  • 32-inch TVs with premium channels
  • Balconies, LED light bulbs and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 10:30 AM for a fee: USD 12 to 20 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Family friendly

  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • In-room babysitting
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4 meeting rooms
  • Conference centre (4,725 square foot of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 5 September to 31 October:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 10 kg per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12 to 20 for adults and USD 10 to 15 for children
  • Airport shuttle fee: USD 200 per person (one-way)
  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Porta Lago
Lago Porta
Porta del Lago
Porta del Lago Panajachel
Porta Hotel
Porta Hotel del Lago
Porta Hotel del Lago Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Porta Hotel Panajachel
Porta Hotel Lago Panajachel
Porta Hotel Lago
Porta Lago Panajachel
Porta Lago
Porta Hotel Del Lago Panajachel Guatemala - Lake Atitlan
Porta Hotel del Lago Hotel
Porta Hotel del Lago Panajachel
Porta Hotel del Lago Hotel Panajachel

Frequently asked questions

Does Porta Hotel del Lago have a pool?

Yes, this property has an outdoor pool and a children's pool. The swimming pool is closed seasonally each year from September 5 until October 31.

How much does it cost to stay at Porta Hotel del Lago?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Porta Hotel del Lago on 25 Nov 2024 start from AU$190.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Porta Hotel del Lago pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of USD 25 per pet, per day. Service animals are exempt from fees.

How much is parking at Porta Hotel del Lago?

Self-parking is free at this property.

What time is check-in at Porta Hotel del Lago?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Porta Hotel del Lago?

Checkout is at 11:00 AM.

Does Porta Hotel del Lago provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 200 per person applies.

Where is Porta Hotel del Lago located?

This family-friendly Panajachel hotel is located on a lake, within a 5-minute walk of Multiple Use Area Lake Atitlan Basin and Lake Atitlán. La Galeria and Azul Maya Archaeological Museum are also within 10 minutes.

Porta Hotel del Lago Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 436 out of 894 reviews" "
Rating 8 - Good. 286 out of 894 reviews" "
Rating 6 - Okay. 108 out of 894 reviews" "
Rating 4 - Poor. 38 out of 894 reviews" "
Rating 2 - Terrible. 26 out of 894 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Marius

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Outdated hotel undergoing major work while still operating at full cost— and offering industrial earplugs to guests.
Stayed 2 nights in Nov 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially liked the bed mattress and the bed sheets that felt great.
Stayed 2 nights in Nov 2024

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked all in general!
Stayed 2 nights in Nov 2024

8/10 Good

Gerald

Liked: Cleanliness, staff & service
The view.
Stayed 3 nights in Nov 2024

6/10 Okay

Gustavo

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with beautiful views. Everything was close by and the service was great!
Stayed 2 nights in Oct 2024

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was within walking distance to some restaurants. The staff was very friendly and helpful.
Stayed 3 nights in Oct 2024

8/10 Good

Osvaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice
Stayed 2 nights in Oct 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service
Good place to stay
Stayed 2 nights in Sep 2024

4/10 Poor

Oscar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Some areas are not available at all.
Stayed 2 nights in Sep 2024

8/10 Good

Teheli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was quite comfortable. Very clean and the staff were quite helpful and kind.
Stayed 3 nights in Sep 2024

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Jofred

Travelled with family
The property has a beautiful view of the lake and the volcano. The staff were really friendly and easy to talk to. We got stuck in the elevator for about 5 minutes and they fixed the problem really quick and gave us a complementary drink on the house. However, we did not enjoy much of the hot tub the second night of our stay. Not sure what the issue was but we were told that they could not have the jets and the water coming from waterfall on at the same in order to save water but the previous night they did do that. Other than that everything was amazing and beautiful.
Stayed 2 nights in Aug 2024

10/10 Excellent

Yahel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper nice
Stayed 1 night in Aug 2024

8/10 Good

Jenniffer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Rosa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the lake, good service
Stayed 2 nights in Aug 2024

4/10 Poor

Anastasia

The hotel was very outdated, the front desk was nice. But they made sure we were out the hotel at 11 even asking if we could pay more to extend our check out
Stayed 1 night in Aug 2024

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, convenient location, safe parking, with friendly service. Great option for Pana!
Stayed 1 night in Aug 2024

10/10 Excellent

Elba, Franklin Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Miriam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the view, the tranquility, the staff was helpful
Stayed 2 nights in Aug 2024

8/10 Good

Luis, San Jose

Travelled with family
Liked: Cleanliness, staff & service
Great hotel good staff but the room needs upgrade
Stayed 2 nights in Aug 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view people friendly
Stayed 4 nights in Aug 2024

10/10 Excellent

David, Pittsburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful, felt really safe and would stay at this hotel again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lina

Stayed 3 nights in Jul 2024

General hotel information

Reasons to Book
The View & Outdoor Pool
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
3.5