2/10 Terrible
Shawn G.
24 Oct 2024
Disliked: Cleanliness
Stay away from any Vacasa Rentals
the beginning of this trip was a awful. First of all, the house isn't that close to the beach. Second, we found a full grown roach and a baby roach. Plus the house just wasn't very clean in general. The bunk beds had dirt on the sheets and what not.
The bigger issue here is Vacasa. I hope the owner of this property sees this and fires them from managing this property. When I reached out to them about the bugs and stuff, it took them 3 hours to find a place for us to go. It was now 10pm local time.
When we got to the new house, it hadn't been touched since the last person left it. There were drity towels everywhere, the beds weren't made, beard hair all in the sink, stinky trash, and the pool was dirty. I called Vacasa to get more help and after over an hour on the phone, they could not help us until morning. I was forced to get 2 hotel rooms that night. By the time we got settled in, it was after 1AM.
The next morning, I finally got ahold of the manager from Vacasa. She did help me. She comped almost half of the total for the week stay and got the house cleaned up.
Then, when the pool guy came later in the week, we found out that the pool filter didn't even work and hadn't for MONTHS. Also that everyone was aware of the issue. This was after my family had been in the pool for the first 3 days. The pool water only looked clean because he was putting chemicals in it twice a week.
Please just don't use Vacasa.
Shawn G.
Stayed 6 nights in Oct 2024