2/10 Terrible
Kathleen
3 Feb 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We arrived at 8:30 having reserved a premium room with an ocean view. We were told the room would not be ready until after 3pm. Unfortunately, we were in Tahiti on a Sunday and the whole Island is closed. We saw many people getting their rooms as early as 1:30. We were the last to get our room at 3:30. They kept promising us a room shortly but really did not deliver giving lower quality room away before us. There were man problems with that room. The bed was as hard as a board. There was no shower but a free standing bathtub that rocked when you stepped in it. The tub was slippery and dangerous. It was not secured to the floor. The blow dryer did not work. We were missing many towels requesting more and they were never delivered. There was noise from the rooftop bar above. We wrote a complaint to the general manager and requested money back for our troubles. We never heard from him. They don’t care about your issues. Don’t stay here.
Kathleen
Stayed 1 night in Jan 2025