Gran Hotel Peñíscola

4.0 star property
Family fun on the beach, with seasonal outdoor pool, near Norte Beach
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Gran Hotel Peñíscola

Porch
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments
Family Room, Terrace (1 adult)
View from property
View from property

Reviews

8.0 out of 10

Very good

Popular amenities

  • Hot tub
  • Pool
  • Breakfast included
  • Bar
  • Spa
  • Room service

Room options

Available filters for rooms
Showing 21 of 21 rooms

Family Room, Terrace, Sea View (3 Adults)

Highlights

Terrace
Air conditioning
Heating
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Hairdryer
  • 17 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

Family Room, Terrace, Partial Sea View (2 Adults)

Highlights

Terrace
Air conditioning
Heating
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Hairdryer
  • 17 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Double Beds

Family Room

Highlights

Terrace
Air conditioning
Heating
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Hairdryer
  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

Family Room, Terrace, Partial Sea View (1 Adult)

Highlights

Terrace
Air conditioning
Heating
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Hairdryer
  • 17 sq m
  • Partial ocean view
  • Sleeps 1
  • 2 Double Beds

Family Room, Terrace, Partial Sea View (3 Adults)

Highlights

Terrace
Air conditioning
Heating
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Hairdryer
  • 17 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

Family Room, Terrace, Sea View

Highlights

Terrace
Air conditioning
Heating
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Deep-soaking bath
  • 17 sq m
  • Sea view
  • Sleeps 1
  • 2 Double Beds

Family Room, Terrace, Sea View (2 Adults)

Highlights

Terrace
Air conditioning
Heating
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Hairdryer
  • 17 sq m
  • Sea view
  • Sleeps 2
  • 2 Double Beds

Family Room, Terrace, Sea View (3 Adults + 1 Child)

Highlights

Terrace
Air conditioning
Heating
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Hairdryer
  • 17 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Family Room, Terrace, Partial Sea View (2 Adults + 1 child)

Highlights

Terrace
Air conditioning
Heating
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Hairdryer
  • 17 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

Family Room, Terrace, Sea View (2 Adults + 2 children)

Highlights

Terrace
Air conditioning
Heating
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Hairdryer
  • 17 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Family Room, Terrace, Partial Sea View (2 Adults + 2 children)

Highlights

Terrace
Air conditioning
Heating
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Hairdryer
  • 17 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Family Room, Terrace (2 adults)

Highlights

Terrace
Air conditioning
Heating
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Hairdryer
  • 17 sq m
  • Sleeps 2
  • 2 Double Beds

Family Room, Terrace (1 adult)

Highlights

Terrace
Air conditioning
Heating
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Hairdryer
  • 17 sq m
  • Sleeps 1
  • 2 Double Beds

Family Room, Terrace (2 Adults + 2 children)

Highlights

Terrace
Air conditioning
Heating
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Hairdryer
  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

Family Room, Terrace, Sea View (2 Adults + 1 child)

Highlights

Terrace
Air conditioning
Heating
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Hairdryer
  • 17 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

Family Room, Terrace (3 adults)

Highlights

Terrace
Air conditioning
Heating
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Hairdryer
  • 17 sq m
  • Sleeps 3
  • 2 Double Beds

Family Room, Terrace (2 Adults + 1 child)

Highlights

Terrace
Air conditioning
Heating
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Hairdryer
  • 17 sq m
  • Sleeps 3
  • 2 Double Beds

Family Room, Terrace, Partial Sea View (4 Adults)

Highlights

Terrace
Air conditioning
Heating
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Hairdryer
  • 17 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Family Room, Terrace, Sea View

Highlights

Terrace
Air conditioning
Heating
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Hairdryer
  • 17 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Family Room, Terrace, Partial Sea View (3 Adults + 1 child)

Highlights

Terrace
Air conditioning
Heating
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Hairdryer
  • 17 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Family Room, Terrace (4 adults)

Highlights

Terrace
Air conditioning
Heating
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
Hairdryer
  • 17 sq m
  • Sleeps 4
  • 2 Double Beds
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About the area

Map
Avinguda del Papa Lluna, 132, Peniscola, Castellon, 12598

What's nearby

  • Norte Beach - 1 min walk
  • Peñíscola Plaza Suites Spa - 10 min walk
  • Peniscola Castle - 7 min drive
  • Peniscola Castle and Gardens - 7 min drive
  • Sur Beach - 13 min drive

Getting around

  • Benicarló-Peñíscola Station - 12 min drive
  • Valencia (VLC) - 96 min drive

Restaurants

  • ‪Las Vegas - ‬4 min drive
  • ‪Playa del Morrongo - ‬5 min drive
  • ‪L'Arena de Giovanni pizzeria - ‬5 min drive
  • ‪Viena Benicarlo - ‬5 min drive
  • ‪Roca Platja - ‬4 min drive

About this property

Gran Hotel Peñíscola

Upscale family-friendly hotel near Peniscola Castle and Gardens
Located close to Norte Beach and Jardin del Papagayo, Gran Hotel Peñíscola provides a free breakfast buffet, a poolside bar and a terrace. With a beachfront location, sunloungers and a beach shuttle, this hotel is the perfect place to soak up some sun. Indulge in a sports massage, thalassotherapy and aromatherapy at Gran Wellness Spa, the on-site spa. The on-site Mediterranean cuisine buffet restaurant, BUFFET RESTAURANT, offers breakfast, lunch, dinner and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as shopping on-site and a playground.
Other perks at this hotel include:
  • A seasonal outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Bike hire, self-parking (surcharge) and a round-trip airport shuttle (surcharge)
  • Babysitting (surcharge), smoke-free property and a billiards/pool table
  • A nature reserve, free newspapers and a lift
Room features
All 437 rooms feature comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and safes.
Other amenities include:
  • Childcare services and cots/infant beds
  • Bathrooms with deep-soaking baths and bidets
  • 32-inch LCD TVs with premium channels
  • Furnished balconies or patios, heating and daily housekeeping

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Parking on site (EUR 16 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 8:30 AM to 10:30 AM
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Bar Club Tropical
  • BUFFET RESTAURANT
  • Cafetería Royal

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Spa tub
  • Steam room
  • Table tennis
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Cot (surcharge)
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 538 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • In a nature reserve
  • On the beach
  • On the boardwalk/promenade
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for EUR 8.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 80.0 per stay (for stays between 1 January and 31 December)
  • Breakage deposit: EUR 80 per stay (for stays between 1 January and 31 December)

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 115 per vehicle (one-way, maximum occupancy 5)
  • Self-parking fee: EUR 16 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: EUR 3.50 per day
  • Crib (infant bed) fee: EUR 8.0 per day
  • Spa fee: EUR 10 per day
  • Towels fee: EUR 12.00 per person, per stay (or guests may bring their own)
  • Facilities fee: EUR 10 per person, per day and includes use of: sauna; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Property Registration Number CV-H00625-CS

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 12 years old are not allowed in the hot tub
Guests under 12 years old are not allowed in the spa, and guests under 4 years old are only allowed with adult supervision

Property is also known as

Gran Hotel Peñíscola
Gran Hotel Peñíscola Peniscola
Gran Peñíscola
Gran Peñíscola Peniscola
Gran Hotel Peñíscola
Gran Hotel Peñíscola Hotel
Gran Hotel Peñíscola Peniscola
Gran Hotel Peñíscola Hotel Peniscola

Frequently asked questions

Does Gran Hotel Peñíscola have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 10:00 AM to 7:00 PM.

Is Gran Hotel Peñíscola pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Gran Hotel Peñíscola?

Self-parking is available for EUR 16 per day.

What time is check-in at Gran Hotel Peñíscola?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Gran Hotel Peñíscola?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Gran Hotel Peñíscola provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 115 per vehicle applies.

Where is Gran Hotel Peñíscola located?

Located in Peniscola, this beachfront hotel is on the boardwalk and within 3 mi (5 km) of Norte Beach, Jardin del Papagayo and MUCBE Cultural Centre of Sant Francesc Convent. Peniscola Castle and Gardens and Hermitage of the Mother of God are also within 3 mi (5 km).

Reviews

8.0

Very good

Rating 10 - Excellent. 74 out of 230 reviews" "
Rating 8 - Good. 89 out of 230 reviews" "
Rating 6 - Okay. 47 out of 230 reviews" "
Rating 4 - Poor. 15 out of 230 reviews" "
Rating 2 - Terrible. 5 out of 230 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cesar

Stayed 1 night in Jul 2024

6/10 Okay

Franco

Travelled with family and small children
Liked: Property conditions & facilities
Nice pool, and just a few steps to the beach.
Stayed 3 nights in Jul 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

6/10 Okay

Karon

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Tatiana

Stayed 1 night in May 2023

6/10 Okay

Jasun

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Property is dated but clean. Very sparse in decor, no pictures on the wall. The location is good and convenient to the beach. We purchased the Full Board option but the food was pretty gross and the fact you have assigned times to eat felt very limiting. It wasn't ideal to plan our day around when we could eat. We ended up not eating there but there is an excellent restaurant just steps away. Overall, I'd give the property a 3.5 out of 5. Staff weren't very friendly or helpful. I don't think we'd return b/c it is was very loud with music going well into the night.
Stayed 3 nights in Aug 2022

6/10 Okay

AnnaMaria

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Short family stay
It was very clean and like new, and the room service was great. But there was a refrigerator in the room that was not working purposely, as they said it could only be used for a cooler. There was no ice, and you can’t drink the tap water, they wanted you to buy your drinking water! Insane! Also, there was no parking, and we had to park 2 miles away from the hotel to find street parking. The beach is very nice, and more quiet then the southern part, the water is prettier also. I wouldn’t stay again, Too much of a hassle with kids.
Stayed 2 nights in Jul 2022

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of amenities! Right across the beach, you can hear the waves from your room. There’s a spa, there’s umbrella/chairs on the beach that you can pay for, a pool (indoor and out), food within hotel and a few independent restaurants near. staff is great, food for lunch/dinner is OK in my opinion but breakfast is pretty good. Regardless, their buffet options are pretty large and can accommodate any diet (vegetarian, gluten free….)
Stayed 3 nights in May 2022

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, easy check-in, right on the beach, breakfast is great. Highly recommend
Stayed 2 nights in Sep 2021

8/10 Good

Eoin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay. It is difficult to get to and get out of if you don’t have a car. The welcome cocktail was lovely. Pool was lovely, great atmosphere! Room was spotless clean and a lovely balcony!
Stayed 1 night in Aug 2021

6/10 Okay

Ljubica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Sólo para familias
Es un hotel viejo mucho más orientado a las vacaciones familiares por lo cual está muy grande y con mucha gente. No tiene nada memorable. El cuarto aunque amplio y limpio tenía problema de almohadas ya que sólo hay una almohada grande para la cama lo que es bastante incómodo. Camas duras. No cuentan con servicio de toallas para la playa, son con un costo extra. Desayuno suficiente para cantidad de gente que maneja el hotel pero nada especial.
Stayed 1 night in Jul 2021

10/10 Excellent

JUSTINE JANE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Everything great. Nice balcony. Good food. Nice pool.
Stayed 1 night in Oct 2019

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

The Coopers, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
We decided to have a short break away from home and chose Pensicola - mainly because of being at the beach but also because of the connection to the film 'El Cid' - husband is a film geek. The facilities of the hotel were great, especially the outside swimming pool. We have a 5 and 6 year old who thoroughly enjoyed their days, I also think they entertained the other guests who were of a more mature age bracket. Everything about our break was great and would highly recommend to everyone.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peniscola

6/10 Okay

Mikael, Sweden

Liked: Cleanliness, property conditions & facilities, room comfort
Good for families/kids,but avoid full-board buffet
The location right on the Peniscola beach and the very nice pool area makes this an ideal family resort hotel, and it also seemed to offer a lot of activities for smaller children and shows every night. Our family, w 15-year daughter, were only making a one-night stop on our car ride from Alicante to Barcelona, so we did not expect to make use of any facilities. Rooms are quite standard, fairly large and tidy, with a balcony, either facing the pool area and/or the beach. Staff was OK, but never get personal in a hotel of this size. The only negative about this hotel, in our opinion, was the food. We had a very affordable price including full-board, so we made use of the included dinner, which was a buffe in the huge and not very cosy restaurant. This buffe was really a bad experience, whatever dish we tried, it did taste like... nothing. The breakfast was OK, but nothing more So enjoy sun, bath and children's activities in this hotel's pool area or on the beach just a few steps away, but avoid the full-board, ad try some of the nice restaurants nearby on the nice beach walk of Peniscola!

6/10 Okay

Wim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was netjes, kamers waren ruim en schoon. Het avond eten was in buffet vorm en dat is niet mijn ding.
Stayed 1 night in Oct 2024

6/10 Okay

Javier

Liked: Cleanliness, staff & service, amenities
El SPA está muy descuidado, el baño turco no funcionaba bien, había algún jacuzzi con agua fría. Por lo demás, es aceptable.
Stayed 2 nights in Oct 2024

8/10 Good

Andrés

Travelled with partner
Liked: Cleanliness
Demasiada gente. Tres cuartos de hora para registrase a la llegada. Eso mal.
Stayed 1 night in Oct 2024

10/10 Excellent

ion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Maria Carolina

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Habitaciones amplias y aseadas. El bufete le faltaba un poco más de variedad, aunque cabe aclarar que es un hotel para recibir gran cantidad de personas, supongo que es eso, también había algunos olores feos y fuertes por la terraza. Cuando dice vista parcialmente al mar, así es. se ve un tercio de mar desde la terraza
Stayed 1 night in Sep 2024

10/10 Excellent

Maria pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Artemio Jr

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
El hotel 4 estrellas simple, hecho para grupos de incersos y familias. No apto para los que busquen tranquilidad y relax. Preciosas vistas directas al mar, si escoges la habitación con vistas. Dejando de lado el establecimiento, el personal flojo, empezando por el departamento de reservas y atención al cliente. Había especificado tener unas extras a mi llegada, informé tanto al departamento de reservas como recepción y me informaron que ya lo habían anotado. A la llegada no había nada, tengo perfectamente los mails como prueba de ello. Personal de recepcion en el check in bien, al check out frío.
Stayed 2 nights in Sep 2024