2/10 Terrible
Tracie
Travelled with family
16 Feb 2025
Liked: Cleanliness
Wow just wow. We walked into the property and the smoke detector battery was going off and the heat was off in February in Philadelphia. The maintenance man who came over in the morning to fix the smoke detector and heat, could not figure out the heat issue either, so he provided us with a heater while they had a tech come out to fix the issue. The host refused to respond to a phone call only text message. I called multiple times with a response of in a meeting, I'll call you later. No phone call ever occurred. At 9pm the next evening the host texted me and quote "my understanding is that you were using AC and unfortunately that service call cost me." Which isn't the case, considering the initial maintenance, who was great, was not able to figure out the issue either. The host gave no apology for a smoke alarm going off all night or a lack of heat in February in Philadelphia.
Tracie
Stayed 3 nights in Feb 2025