6/10 Okay
Dave, YUMA
Travelled with family
21 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We reserved a king suite for the Cyndi Lauper concert. For $400 per night we would expect better. Our first impression valet parking was actually very good. The young gentleman even went back and got our car because we forgot to take something. Front desk was different. The first staff person was friendly and said because we arrived 45 min. before check in our room was not ready, but not to worry, they had suites on the 4th and 6th floors. Later the desk staff changed so I went there to let them know we are waiting in the lobby. Finally 3pm came and I went back and they had forgotten about me. No rooms on the 4th or 6th so we got a 1st floor room with no view. They obviously gave the upper floors to someone who came in after us. The room, not cleaned well. It was not vacuumed because there were was candy on the floor and dirt spots on the tile. The kitchen, ok but for coffee in the morning there was one regular and one decaf for the suite. Like what if you had 4 people? Comp breakfast, they ran out of food so we were waiting for 20 minutes until they brought more out. By then there was a long line. They charge a lot because it is in a premier spot but it is not a premier hotel.
Dave
Stayed 1 night in Nov 2024