Phuc Yen Holidays from AU$2,007

The rooms are set back from the noisy main drag and located right in the hears of nightlife and quiet daytime coffee shops and cafes. The shower had very hot water quickly and with high pressure. The bed and linens were high quality - and the breakfast with eggs to order had ample meats, fruits, breads, and rice options. I highly recommend this hotel !!

I stayed here for two nights. Even before I arrived they messaged me via WhatsApp and made sure that I had all my arrangements and if I needed anything. When I first arrived in Hanoi, and then flying out with 4 nights in between. As I was traveling from another country I had luggage I didn’t need. They were very accommodating towards me and allowed me to leave my luggage for those 4 days and it was ready for me when I came back. The staff were so friendly and always made me feel like a VIP. Never did they let me carry my bags! On my return, they still remembered me, and even upgraded to a room with a view for free. My luggage remained safe the whole time. The rooms were cozy but definitely fancy and clean. I saw them cleaning the rooms and they really do deep clean them. When I checked out, I forgot my luggage keys in the lounge as I was rearranging my luggage before the airport. I called them using WhatsApp. They again were so accommodating and luckily I’m early at the airport that they sent a Grab to deliver my keys to the airport. They were so amazing, and I’d definitely recommended them to anyone and I would go back again. They are a big reason I love traveling to Vietnam. I would like to give a shout to William/Minh, who really went above a beyond! I cannot express how much gratitude I have right now.

New building, great staff (Kathy a highlight) , infinity pool with swim-up bar, nice rooftop deck area with good views. Stayed 5 nights and could happily stay longer.

A gem hotel inside the winding roads of old Hanoi. Located conveniently to so many attractions but still ensuring a relatively quiet stay despite us being on 2nd floor. The breakfast was amazing. The hot food changed every day and the lemongrass tea! (I’m inspired to make it on my own). The staff from every step from the lobby to luggage assistance to the breakfast to the wonderful cleaning ladies are all angels and super helpful. I appreciate the treatment we received in my first trip to Vietnam and hope to be back soon.