Pierre et Bertrand Couly Tours and Activities

Clean, safe and close to Opera Metro station. Room was modern and well equipped

The location of this property was on a quiet street and yet close to many things to enjoy on foot including the Opera Metro. All of the staff was very kind and spoke English, French to help us practice and other languages. Our VP status entitled us to a complementary bottle of Prosecco all of the reception staff was eager to remind us we had available to us, and when we did decide to enjoy it, it was delivered to us with two champagne flutes immediately. We enjoyed having the balcony. We enjoyed the details from the hotel room, cleaning staff like decorating the tissue paper and placing our makeup items into glasses to organize the sink area The beds & bedsheets were extremely comfortable. Breakfast included hot and cold items and was just right. Umbrellas were offered to us & lots of heating inside. the complementary Lavazza espresso, coffee, latte machine in the Lobby was invaluable and high-quality. We also had a Nespresso machine in our room and a carafe of filtered water filled daily. Our two story room had the small lounge/ closet / dressing area downstairs & bedroom, second balcony, shower & WC on upper level.

Not a 5 star hotel in my opinion over price for what we paid. The gym is one small room almost like the size of a hotel room. There was some spots and stains on the bed sheets in my kids room. There was a daycare right outside my window so every morning at 7AM it was very loud. Also, the fridge in my room made a humming noise which made it hard to sleep. My room wasn’t cleaned one day I had to call them and ask them to clean it I was disappointed After being exhausted from a long day. No one from the hotel followed up not even an apology. The staff never asked how my stay was even though I was disappointed in the gym and my room and they knew.