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Vista Suites Pigeon Forge, SureStay Collection by BW

2.5 star property
Hotel with free parking, a short walk to Christmas Place
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Vista Suites Pigeon Forge, SureStay Collection by BW

Lobby
Indoor pool, seasonal outdoor pool
Exterior
Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)
Daily self-service breakfast for a fee

Reviews

5.8 out of 10

Popular amenities

  • Breakfast available
    Breakfast available
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
The price is AU$91
Price available on 17/11/2024
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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, 2 Queen Beds, Balcony, Mountain View (with Sofabed)

Desk, laptop workspace, free WiFi, bed sheets

Suite, 2 Queen Beds, Balcony, Mountain View (with Sofabed)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Sofa bed - double
Hairdryer
Private bathroom
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Balcony (with Sofabed)

Desk, laptop workspace, free WiFi, bed sheets

Suite, 2 Queen Beds, Non Smoking, Balcony (with Sofabed)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Sofa bed - double
Hairdryer
Private bathroom
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Private bathroom
  • 58 sq m
  • Sleeps 8
  • 3 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Desk, laptop workspace, free WiFi, bed sheets

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - double
Hairdryer
Private bathroom
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Balcony (with Sofabed)

Desk, laptop workspace, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Balcony (with Sofabed)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Sofa bed - double
Hairdryer
Private bathroom
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Mountain View (with Sofabed)

Desk, laptop workspace, free WiFi, bed sheets

Suite, 1 King Bed, Balcony, Mountain View (with Sofabed)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Sofa bed - double
Hairdryer
Private bathroom
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony (with Sofabed)

Desk, laptop workspace, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Balcony (with Sofabed)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Sofa bed - double
Hairdryer
Private bathroom
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, free WiFi, bed sheets

Suite, 1 King Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Microwave
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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Pool
Breakfast included
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Parking included
7.6 out of 10, Good, (1010)
The price is AU$111
includes taxes & fees
10 Nov - 11 Nov
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About the area

Map
2423 Teaster Ln, Pigeon Forge, TN, 37863

What's nearby

  • Christmas Place - 7 min walk
  • Titanic Museum - 13 min walk
  • Hatfield and McCoy Dinner Show - 17 min walk
  • LeConte Center at Pigeon Forge - 3 min drive
  • Island at Pigeon Forge - 3 min drive

Getting around

  • Alcoa - Knoxville Airport (TYS) - 52 min drive

Restaurants

  • ‪Mellow Mushroom - ‬19 min walk
  • ‪Downtown Flavortown - ‬15 min walk
  • ‪Sunliner Diner - Pigeon Forge - ‬5 min walk
  • ‪Timberwood Grill - ‬3 min drive
  • ‪Local Goat - ‬11 min walk

About this property

Vista Suites Pigeon Forge, SureStay Collection by BW

Hotel near Titanic Museum
Close to Christmas Place and Island at Pigeon Forge, Vista Suites Pigeon Forge, SureStay Collection by BW provides laundry facilities, an outdoor entertainment area and a business centre. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and an indoor pool
  • Free self-parking
  • Self-service breakfast (surcharge), express check-out and express check-in
  • A 24-hour front desk, a vending machine and tour/ticket information
Room features
All 65 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi and desk chairs.
Extra conveniences in all rooms include:
  • Bathrooms with baths or showers and free toiletries
  • 55-inch flat-screen TVs with cable channels
  • Coffee/tea makers, heating and housekeeping

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Self-serve breakfast available for a fee 7:30 AM to 9:00 AM on weekdays and 7:30 AM to 9:30 AM on weekends

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Outdoor entertainment area
  • Picnic area

Accessibility

  • Lift (122 centimetre wide door)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash

We should mention

The seasonal pool will be open from June to September
Pool access available from 11:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Vista Suites Hotel Near The Island
Vista Suites Pigeon Forge, SureStay Collection by BW Hotel

Frequently asked questions

Does Vista Suites Pigeon Forge, SureStay Collection by BW have a pool?

Yes, this property has an indoor pool, a seasonal outdoor pool and a children's pool. Pool access is from 11:00 AM to 10:00 PM.

How much does it cost to stay at Vista Suites Pigeon Forge, SureStay Collection by BW?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Vista Suites Pigeon Forge, SureStay Collection by BW on 17 Nov 2024 start from AU$90.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Vista Suites Pigeon Forge, SureStay Collection by BW pet-friendly?

No, pets are not allowed at this property.

How much is parking at Vista Suites Pigeon Forge, SureStay Collection by BW?

Self-parking is free at this property.

What time is check-in at Vista Suites Pigeon Forge, SureStay Collection by BW?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Vista Suites Pigeon Forge, SureStay Collection by BW?

Checkout is at 11:00 AM.

Where is Vista Suites Pigeon Forge, SureStay Collection by BW located?

Situated in the business district, this hotel is within a 10-minute walk of Biblical Times Dinner Theater and Christmas Place. Titanic Museum and Island at Pigeon Forge are also within 1 mile (2 km).

Vista Suites Pigeon Forge, SureStay Collection by BW Reviews

Reviews

5.8
Rating 10 - Excellent. 54 out of 205 reviews" "
Rating 8 - Good. 24 out of 205 reviews" "
Rating 6 - Okay. 32 out of 205 reviews" "
Rating 4 - Poor. 34 out of 205 reviews" "
Rating 2 - Terrible. 61 out of 205 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Stayed 2 nights in Oct 2024

2/10 Terrible

Wei

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Be very careful of Vista Suite Pigeon Forge before you get scammed. We booked this hotel for a two day birthday vacation. We came to the hotel on time. When we come to the front desk to check in, we were told there was no room available by the front desk staff, a either Indian or Pakistan with heavy accent. He tried to introduce us a cheap motel nearby. I disagreed since my payment was for a 3-star hotel price. He printed out a refund receipt (there was no such transaction in my credit card account, so this is totally fake). Also this refund amount is much less than what I paid online. So I questioned about it. He said I needed to ask Expedia for a full refund. I asked again for the reason why he did not keep our reservation, and he then asked us to leave the building and said this was private property. We had no choice and had to call police. Police officers could not do anything about it, but provided me a police report. It had been 11:30pm after we came out of Vista Suites Pigeon Forge. My special-need kid started vomiting inside the car at this time. We finally settled at 1:30am in Knoxville. This has totally ruined our birthday vacation. We tried to get refund from Expedia, but Expedia told us that we could not get refund since Vista Suites did not want to approve it. Vista Suites Pigeon Forge gave away that room to someone at a higher price, and then also took our payment from Expedia for that room. Stay away from this hotel.
Stayed 2 nights in Oct 2024

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room the put is in was not clean and was obviously slept in. They upgraded us to a higher floor and room, no housekeeping and only gave 2 bath towels and you had to bring them down to lobby to exchange them. Our inlaws came day later and they gave them the same room we had to begin with that was still filthy. The room they were upgraded to has dirty sheets on the bed, and ceiling was crumbling on the floor. They need to inspect the rooms and hire competent cleaning staff
Stayed 3 nights in Oct 2024

4/10 Poor

Ashley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend
Stayed 3 nights in Oct 2024

2/10 Terrible

mahesh

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience with the property along with staff
Stayed 1 night in Oct 2024

10/10 Excellent

Kevin

Stayed 2 nights in Oct 2024

4/10 Poor

Lucas

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nobody at the front desk for long periods of time. Most of the free breakfast was either gone or unavailable no matter when you got there. The lobby area floor was sticky along with the elevator floors. Pool was foggy, could not see the bottom. Our rooms were clean and the beds were comfortable. The balcony sliding door did not lock properly. There were no cribs available even though they were advertised

6/10 Okay

Paul

Stayed 1 night in Sep 2024

4/10 Poor

Crystal

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was dirty. Did not look like it has been cleaned. The bed sheets looked wrinkled like they were just pulled up. No toilet paper in the room. Had ro go down and get it from desk. We only saw 1 person working the 2 days we were there. And the breakfast was not good.
Stayed 2 nights in Oct 2024

4/10 Poor

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Sep 2024

2/10 Terrible

Nicole

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
False advertisement. Didnt have queen beds they were double beds. The beds werent comfortable either. No sheets in the room for the sofabed. Staff was always gone and on the phone and very rude. A/c didn't cool the room. Could only take a shower. Spider webs in the room with spiders on it and stink bugs along with moths all in the room. Will NOT stay there again.
Stayed 1 night in Sep 2024

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the nastiest place that I have ever stayed. In my 66 years I have never stayed at a place with the filth. Carpets were not vacuumed, windows and glass not cleaned. When I arrived I had to wait over 20 minutes to check in because the front desk was vacated with a sign saying will return in 10 minutes with a phone number that was not answered until after 4 calls. The linens and beds stunk of sour smell. Just nasty. The 8.2 rated reviews had to be fake. Never saw more than 5 vehicles in the parking lot. I do not recommend at all.
Stayed 1 night in Sep 2024

4/10 Poor

Gracie

Disliked: Cleanliness
Stayed 1 night in Sep 2024

2/10 Terrible

Jocelyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in this hotel was dirty and broken. There were random pieces of wood screwed to the bathroom wall in our room and a big hole in the wall. The floor and sink had dirt and hair. Half the lights didn't have bulbs. The hot tub smelled rotten. The one ice machine in the whole hotel was broken and no alternatives were offered. The workout room had no working equipment at all. I was told breakfast was from 730-930 and came down at 8:50 and absolutely no food, hot coffee or anything out at all. When I asked where breakfast was, the attendant said he ran out of food and shut it down early. I got upset and asked the manager who then said the time of breakfast was controlled by the health dept. I was told 7:30-9:30, so they warmed up some eggs and sausage. We were so disappointed and completely over this awful hotel.
Stayed 1 night in Sep 2024

6/10 Okay

David

Liked: Staff & service
Convenient location but it’s A 3 star hotel you get what u paid for
Stayed 2 nights in Sep 2024

4/10 Poor

Joshua

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Sep 2024

10/10 Excellent

Cecelia

Liked: Cleanliness
Stayed 1 night in Sep 2024

2/10 Terrible

Mary

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tub knob was broken, had ti hold down button for toliet to flush, the siding glass door did not lock was unsafe for little children whoch we had 2 under 2. And was very dirty
Stayed 1 night in Sep 2024

6/10 Okay

Amber

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff was very nice. The rooms were dirty
Stayed 2 nights in Sep 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service
hotel was clean and they was friendly. But the toilet seat was break, told the front desk to make sure i dont get a charge. Other ther that we stayed on 7th floor and had the best view of the city and mountains. Id stay there again.
Stayed 4 nights in Sep 2024

4/10 Poor

Alfredo David

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The location was very good, near to the attractions, but several things make me categorize as poor. The carpet was dirty and a portion of the carpet was damaged, no shampoo or enough towels on the room, the TV was dirty with some sticky material, the closet have one missing door, the room phone was not connected, the coffee maker does not have the water recipient. Probably lack of personnel but still give me a bad feel.
Stayed 2 nights in Aug 2024

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very rude. People in front of us at check in were actually requesting a refund due to finding “bed bugs!” Towels did not ever appear clean and had stains, rips, and tears in them. Best thing I can say is at least had running water! But don’t bother telling front desk any of your concern/complaints as the only reply you will get is “today is a new day… that was yesterday.” Will never stay here again and read other reviews and you will not want to either!
Stayed 1 night in Sep 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, comfortable and clean. They do seem lightly staffed but it was no issue. The breakfast bar could use a little more attention as far as selection and making sure selections present are full. Excellent price value.
Stayed 1 night in Sep 2024

10/10 Excellent

Audreyauna

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Everything was wonderful.
Stayed 1 night in Aug 2024