10/10 Excellent
Karen
21 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean and modern. The room size was great as was the bathroom with a lovely big walk in shower. Our room was on the front of the property which had a direct view of the Tower of Pisa. Absolutely outstanding. The staff were very polite and the concierge spoke good English. We arrived too early to check in but we're allowed to leave our luggage with them free of charge so we could enjoy the area a little before checking in.
There are no dining facilities on the premises but there are plenty of places to go and eat within the immediate area. You do get tea & coffee facilities in your room. (Just no milk so if you like it take your own little bottle)
The only negative we had with the whole experience was that the bed was broken or in need of a new mattress as it was like sleeping in a bowl where the middle sank and we just rolled into the middle and it was a bit tricky to roll back to the edge to get out. This was mentioned at check out so hopefully this will be rectified.
Karen
Stayed 1 night in Dec 2024