Piula Cave Pool Tours and Activities

Was underwhelmed by the hotel. First room we were put in was right at the back of the hotel (102) and the damp smell of mold greeted us as soon as we opened the door. Walls were scuffed, bed sheets and towels were in a questionable state and there was mold all over the roof of the bathroom. Asked to be moved to the 500 block where we had other family staying and it was acceptable compared to the initial room but still, not the greatest. Rooms are in desperate need of a refurbishing. Food was very average - paddles restaurant up the road from the hotel was cheaper and quality was top tier so recommend that for dinner. Also maybe some proper clarification or a physical happy hour menu so customers know the exact time and what drinks are included. A lot of the time it was just the waiter rattling off a whole list including cocktails and then checking again with another waiter who says cocktails are not included? Also if you order from a certain part of the restaurant, your drink was full price and wasn’t included in the happy hour even though it came out of the same bar? We’d have to walk up to the bar to purchase our drink to take back for it to be happy hr $? Entertainment was good and it’s nice they have something on every night. Customer service was good for the most part although there were certain instances where i felt the staff lacked training or a sense of professionalism especially on reception. Overall it was an ok stay however there is so much room for improvement.

The cultural show was amazing!!! Thank you