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Ambassador at Grand Velas All Inclusive

5.0 star property
Escape to paradise where crystal-clear waters meet powdery white sands. Relax by one of the many pools or find your Zen with yoga classes amidst tropical beauty.

Photo gallery for Ambassador at Grand Velas All Inclusive

Aerial view
Meeting facility
Ambassador Pool Suite Ocean View | Terrace/patio
Sauna, hot tub, steam room, body treatments, mud baths, hydrotherapy
Aerial view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Hot tub
  • Parking included
  • Housekeeping
The current price is AU$1,918
includes taxes & fees
23 Feb - 24 Feb

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Ambassador Two Bedrooms Family Suite Ocean View

Ambassador Two Bedrooms Family Suite Ocean View

Ambassador Two Bedrooms Family Suite Ocean View

Highlights

Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 236 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Ambassador Suite Ocean View

Ambassador Suite Ocean View

Ambassador Suite Ocean View

Highlights

Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 118 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Ambassador Pool Suite Ocean View

Ambassador Pool Suite Ocean View

Ambassador Pool Suite Ocean View

Highlights

Deck/patio
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 118 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

On the beach, white sand, free beach shuttle, free beach cabanas

Grand Velas Riviera Maya - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
9.6 out of 10, Exceptional, (847)
The price is AU$1,826
includes taxes & fees
25 Feb - 26 Feb
Grand Velas Riviera Maya - All Inclusive
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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Playa Xcalacoco - 8 min drive
  • El CamaleĆ³n Mayakoba Golf Course - 8 min drive
  • Gran Coyote Golf - 9 min drive
  • Tres Rios Ecopark - 13 min drive
  • Playa del Carmen Main Beach - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • ā€ŖAmaranto - ā€¬13 min drive
  • ā€ŖAlberca - Pool - ā€¬12 min drive
  • ā€ŖPrivilege Lounge - ā€¬13 min drive
  • ā€ŖPiano Bar - ā€¬14 min drive
  • ā€ŖRestaurante Hacienda - ā€¬11 min drive

About this property

Ambassador at Grand Velas All Inclusive

Luxury all-inclusive hotel near Tres Rios Ecopark
Located close to El CamaleĆ³n Mayakoba Golf Course and Gran Coyote Golf, Ambassador at Grand Velas All Inclusive provides an adjacent golf course, 3 swim-up bars and 2 beach bars. This hotel is a great place to bask in the sun with a white sand beach, beachfront dining and free beach cabanas. Treat yourself to a massage, a body treatment or a body wrap at SE Spa, the on-site spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner and Regional cuisine. The gym offers Pilates classes and fitness classes; other things to do include beach yoga, beach volleyball and hiking/biking. In addition to 3 poolside bars and a free food/drink shopping service, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 3 outdoor pools and an indoor pool, with 3 swim-up bars, sunloungers and pool umbrellas
  • Free self-parking
  • Limo/town car service, free bike hire and babysitting (surcharge)
  • A gift shop, a computer station and beach umbrellas
Room features
All 195 rooms feature comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as furnished balconies and pillow menus.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses and down duvets
  • Bathrooms with rainfall showers or Jetted bath plus designer toiletries and hairdryers
  • Flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/cupboards and separate sitting areas

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 8 restaurants
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Chaka
  • Cocina de Autor
  • Frida
  • Lucca
  • Sen Lin

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 4 spa tubs
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Mini golf
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (91,548 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub or rainfall showerhead
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Additional fees apply for connecting/adjoining rooms and are subject to availability.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Ambassador Grand Velas All Inclusive Playa del Carmen
Ambassador Grand Velas All Inclusive
Ambassador Grand Velas Playa del Carmen
Ambassador Grand Velas
Ambassador Grand Velas All Inclusive All-inclusive property
Ambassador Velas Inclusive in
Ambassador At Velas Inclusive
Ambassador at Grand Velas All Inclusive Hotel
Ambassador at Grand Velas All Inclusive Playa del Carmen
Ambassador at Grand Velas All Inclusive Hotel Playa del Carmen

Frequently asked questions

Does Ambassador at Grand Velas All Inclusive have a pool?

Yes, this property has an indoor pool, 3 outdoor pools and a children's pool.

How much does it cost to stay at Ambassador at Grand Velas All Inclusive?

As of 20 Feb 2025, prices found for a 1-night stay for 2 adults at Ambassador at Grand Velas All Inclusive on 23 Feb 2025 start from AU$1,918.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ambassador at Grand Velas All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ambassador at Grand Velas All Inclusive?

Self-parking is free at this property.

What time is check-in at Ambassador at Grand Velas All Inclusive?

Check-in start time: 3 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Ambassador at Grand Velas All Inclusive?

Checkout is at noon. Late checkout is available for USD 75 (subject to availability).

Are there all-inclusive benefits at Ambassador at Grand Velas All Inclusive?

Yes, the property is all-inclusive.

Where is Ambassador at Grand Velas All Inclusive located?

Located in Playa del Carmen, this beachfront hotel is in the city centre and within 3 mi (5 km) of Tres Rios Ecopark, Gran Coyote Golf and El CamaleĆ³n Mayakoba Golf Course.

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Ambassador at Grand Velas All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 25 out of 33 reviews
Rating 8 - Good. 4 out of 33 reviews
Rating 6 - Okay. 1 out of 33 reviews
Rating 4 - Poor. 1 out of 33 reviews
Rating 2 - Terrible. 2 out of 33 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hamza

Best all inclusive in Riviera Maya! A true 5 star experience
Stayed 7 nights in Nov 2024

10/10 Excellent

mehul

Service
Stayed 5 nights in May 2023

10/10 Excellent

luis

Excelente hotel Todo el personal muy amable Los califico 10 Todo estĆ” allĆ­ Playa Comida amables
Stayed 4 nights in Jan 2024

2/10 Terrible

KAVEH

Stayed 5 nights in Mar 2023

10/10 Excellent

Leanne

Wonderful facilities and food. Fanny at the swim up bar was phenomenal!
Stayed 5 nights in Feb 2022

10/10 Excellent

Vardan

Itā€™s was great
Stayed 7 nights in Dec 2021

10/10 Excellent

raul

excellent service
Stayed 2 nights in Sep 2021

10/10 Excellent

claudia V, Miami

Second time in this wonderful hotel. Family friendly. Like a paradise.
Stayed 3 nights in Sep 2021

10/10 Excellent

Lauren, Houston, TX

The service is amazing and so is the food. My daughter and her cousin absolutely loved the kids club. It is a beautiful resort.
Stayed 4 nights in Aug 2020

2/10 Terrible

Verified traveller

Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveller

Playa libre de zargazo, la matienen impecable, la y variedad de los es muy buena. Con muchas amenidades, todo lo descrito en la pagina web disponible y en buen estado. Personal excelente. En el area de alberca pueden mejorar un poco la atenciĆ³n del personal, hay gran disparidad en la calidad, resaltando por ejemplo el Sr. Israel que redimiĆ³ a sus compaƱeros porque todos los demas eran de regular a malos. Me parece que el valor que pague (con descuento de un 30%) es justo con la calidad/precio, no estoy segura de que pagaria la tarifa completa.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

The hotel is beautiful, all of the food is delicious, the staff is extremely welcoming and helpful, and the spa is amazing.
Stayed 4 nights in Aug 2019

4/10 Poor

Andres

Five diamomd star property, service and food, but unfortunately its beach is not fit for swimming due to sharp rocks, seaweed, and dirt. The hotel is cleaning the beach constantly but there is almost 0 swimmers in the beach. Very unfortunate as the hotel, staff and food trully meet exclusive 5 diamond star expectations.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

El mejor
Excelente
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in May 2019

6/10 Okay

Roberto

unico el servicio y la limpieza. no me gusto los restaurantes de la noche excepto Frida.
Stayed 4 nights in May 2019

10/10 Excellent

Mmm

We had such an amazing trip to Grand Velas. We stayed at the Ambassador and everything was betond what we hoped for. The rooms were large, beds and pillows so comfortable and pool area was beautiful. The food both at the pool, and in the main restaurant were very good. The other restaurants far surpassed our expectations- it was just like dining at upscale restaurants every night. Our kids enjoyed the kids clubs and loved seeing the shows each night and picnics on the lawn during the day. We canā€™t wait to go back!
Stayed 7 nights in Apr 2019

10/10 Excellent

Miguel

Stayed 6 nights in Aug 2018

10/10 Excellent

morgan , uk

Great but need to work on kid friendliness
This was our 3rd trip to Grand Velas but the first with kids. While almost everything was great they need to work on a few things. Firstly provision of high chairs is almost non existent. It often took 15 mins to get a high chair and one time we got given one which was blatantly dangerous - our child could easily have slipped out of the bottom. Considering how many kids were around i found this totally baffling and the constant battle to find high chairs very wearing. Additionally the service in Azul buffet at peak times is horrendous. My wife asked for tea on arrival every day and often the tea never actually arrived despite multiple requests. I think she probably only succeeded in getting tea 2/6 days.
Stayed 6 nights in Apr 2018

10/10 Excellent

Juan, Guatemala

The Best of the Best in service!
If youā€™re looking for a great family experience with the best service and a five star property you should consider the Grand Velas. Itā€™s amazing!!
Stayed 7 nights in Mar 2018

10/10 Excellent

Martin, Ɩrebro

Otroligt fint och vƤlskƶtt Hotel
VƤldigt god mat och bra service Stranden var det enda negativa samt att det ej fanns skƶtbord pƄ herrtoan
Stayed 7 nights in Mar 2018
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveller

Paradise
Realmente increĆ­ble. Todo el personal trabaja para satisfacer tus necesidades. IncreĆ­ble
Stayed 2 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Great hotel and service,but beach Is not the best.
This hotel is definitely characterized for its service and food. All was great, I just wish the beach was better. I've seen much prettier beaches in Playa del Carmen/Riviera Maya. As for the staff, they treat you so well you feel the need to tip them even though tips are supposed to be included in the all inclusive price, which is definitely not inexpensive. The facility is beautiful and the spa is amazing!
Stayed 5 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Israel

Amazing place with great staff and food!
Great food and awesome staff and service. 2nd time staying at resort with 3 kids. Pricey but well worth the money.
Stayed 2 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

April, Texas

Beautiful Resort!
I travel to Mexico at least 2x a year and I did a lot of investigating to find an upscale hotel for a special 4 day trip for my daughter and I. We just returned and was very impressed with the resort overall. The hotel was beautiful, the restaurants were top notch, the hotel staff and concierge was very pleasant and helpful and we enjoyed our stay tremendously. The kids program is excellent and provided lots of fun, exciting activities, however I wish they would have done more activities outside at the beach or in the pool. The fitness centers at both the Ambassador area and the Zen area were very good and extremely clean. The beach was amazing and very well-maintained and absolutely beautiful. Service and level of personalization was impressive. The restaurant choices were delightful and Sen Lin asian restaurant at the Zen property was one of the best dining experiences we had. Azul buffet for breakfast and lunch was outstanding.
Stayed 3 nights in Jul 2017