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Ocean Riviera Paradise All Inclusive

4.5 star property
Relax into luxury with poolside bars and waterslides by day. Let loose on the dance floor at night or get pampered at Despacio Spa.

Photo gallery for Ocean Riviera Paradise All Inclusive

View from property
10 bars/lounges, 4 swim-up bars, 5 poolside bars
On the beach, beach volleyball
Eden Master Suite
Free minibar, in-room safe, desk, free WiFi
Sway to the rhythm of Ocean Riviera Paradise All Inclusive, a vibrant beachfront retreat near Quinta Avenida. Bask in the sun, indulge in international cuisine at one of 11 on-site restaurants or unwind with a spa treatment at Despacio. Enjoy free water park access, volleyball and basketball activities while staying connected with free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Breakfast included
  • Room service
  • Housekeeping
The current price is AU$589
includes taxes & fees
24 Feb - 25 Feb

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Suite (Eden Master Suite Rooftop)

Suite (Eden Master Suite Rooftop)

Suite (Eden Master Suite Rooftop)

Highlights

Separate sitting area
Air conditioning
Free minibar items
LED TV
Ceiling fan
Sofa bed - king
Private bathroom
Bathrobes
  • 186 sq m
  • Ocean view
  • Sleeps 3

View all photos for PRIVILEGE JUNIOR SUITE SWIM UP

PRIVILEGE JUNIOR SUITE SWIM UP

PRIVILEGE JUNIOR SUITE SWIM UP

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Private bathroom
Bathrobes
  • 57 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege Junior Suite Pool View

Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Pool View

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Private bathroom
Bathrobes
Hairdryer
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Garden view

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Garden view

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 57 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Privilege Junior Suite Garden View

Privilege Junior Suite Garden View

Privilege Junior Suite Garden View

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Private bathroom
Bathrobes
Hairdryer
  • 57 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for PRIVILEGE MASTER SUITE SWIM UP

View from room

PRIVILEGE MASTER SUITE SWIM UP

Highlights

Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Sofa bed
Ceiling fan
  • 115 sq m
  • Sleeps 3

View all photos for Daisy Junior Suite Pool View

View from room

Daisy Junior Suite Pool View

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
  • 57 sq m
  • Sleeps 4

View all photos for Privilege Master Suite

Free minibar, in-room safe, desk, free WiFi

Privilege Master Suite

Highlights

Separate sitting area
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hairdryer
Coffee/tea maker
  • 115 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Eden Junior Suite with Jacuzzi

Eden Junior Suite with Jacuzzi

Eden Junior Suite with Jacuzzi

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Junior Suite Rooftop

View from room

Privilege Junior Suite Rooftop

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Private bathroom
Bathrobes
Hairdryer
  • 135 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Eden Junior Suite Rooftop)

Free minibar, in-room safe, desk, free WiFi

Junior Suite (Eden Junior Suite Rooftop)

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Sofa bed - king
Private bathroom
Hairdryer
Coffee/tea maker
  • 135.0 sq m
  • Sleeps 3

View all photos for Privilege Junior Suite Rooftop Pool View

View from room

Privilege Junior Suite Rooftop Pool View

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Private bathroom
Bathrobes
Hairdryer
  • 135 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Swim Up

Eden Junior Suite Swim Up | View from room

Eden Junior Suite Swim Up

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Ceiling fan
Sofa bed - king
Private bathroom
Hairdryer
  • 57 sq m
  • Sleeps 3

View all photos for Eden Junior Suite Pool View

Eden Junior Suite Pool View

Eden Junior Suite Pool View

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Sofa bed - king
Private bathroom
Hairdryer
Coffee/tea maker
  • 57 sq m
  • Sleeps 4

View all photos for Eden Master Suite

Eden Master Suite

Eden Master Suite

Highlights

Separate sitting area
Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Private bathroom
Bathrobes
  • 116 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Eden Junior Suite Rooftop Ocean View

Eden Junior Suite Rooftop Ocean View

Eden Junior Suite Rooftop Ocean View

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Ocean View

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Ocean View

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
  • 57 sq m
  • Ocean view
  • Sleeps 4

View all photos for Daisy Junior Suite Garden View

Free minibar, in-room safe, desk, free WiFi

Daisy Junior Suite Garden View

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Standard

Free minibar, in-room safe, desk, free WiFi

Junior Suite Standard

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

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8.0 out of 10, Very good, 3,515 reviews
The price is AU$579
includes taxes & fees
18 Feb - 19 Feb
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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Playa Xcalacoco - 9 min walk
  • Gran Coyote Golf - 4 min drive
  • El CamaleĆ³n Mayakoba Golf Course - 6 min drive
  • Punta Esmeralda Beach - 9 min drive
  • Playa del Carmen Main Beach - 15 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ā€ŖAmaranto - ā€¬5 min walk
  • ā€ŖAlberca - Pool - ā€¬19 min walk
  • ā€ŖPrivilege Lounge - ā€¬15 min walk
  • ā€ŖPiano Bar - ā€¬20 min walk
  • ā€ŖRestaurante Hacienda - ā€¬18 min walk

About this property

Ocean Riviera Paradise All Inclusive

Luxury eco-certified property near Quinta Avenida
Take advantage of a free breakfast buffet, free water park access and a nightclub at Ocean Riviera Paradise All Inclusive. This property is a great place to bask in the sun with a beachfront location and beach volleyball. Treat yourself to a massage, a body treatment or a facial at Despacio, the on-site spa. At the 11 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Enjoy the 24-hour gym, as well as activities, such as basketball, volleyball and bowling. In addition to 4 swim-up bars and 5 poolside bars, guests can connect to free in-room WiFi.
Additional perks include:
  • 5 outdoor pools and a children's pool, with 4 swim-up bars, sunloungers and pool umbrellas
  • Free self-parking
  • 3 outdoor tennis courts, babysitting (surcharge) and multilingual staff
  • Concierge services, a computer station and a reception hall
  • Guest reviews speak highly of the pool, helpful staff and location
Room features
All 782 rooms have comforts such as laptop-compatible safes and air conditioning, as well as thoughtful touches such as free stocked minibars and free WiFi. Guest reviews highly rate the cleanliness rooms at the property.
Extra amenities include:
  • Bathrooms with free toiletries and hairdryers
  • 40-inch LED TVs with satellite channels
  • LED light bulbs, coffee/tea makers and ceiling fans

All-inclusive details

All-inclusive room rates at Ocean Riviera Paradise All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and Ć  la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Awards and affiliations

Eco-certified property
This property participates in Biosphere ā€“ a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 11:30 AM
  • 10 bars/lounges
  • 11 restaurants
  • 4 swim-up bars
  • 5 poolside bars
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Blue Moon
  • La Locanda
  • Ruta 66
  • Villamarina

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Spa tub
  • Stereo
  • Table tennis
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (79 centimetre wide door)
  • Magnifying mirror

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms

Property is also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive

Frequently asked questions

Does Ocean Riviera Paradise All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Ocean Riviera Paradise All Inclusive?

As of 17 Feb 2025, prices found for a 1-night stay for 2 adults at Ocean Riviera Paradise All Inclusive on 24 Feb 2025 start from AU$588.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ocean Riviera Paradise All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ocean Riviera Paradise All Inclusive?

Self-parking is free at this property.

What time is check-in at Ocean Riviera Paradise All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 5:30 AM. Late check-in is available during limited hours.

What time is check-out at Ocean Riviera Paradise All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Ocean Riviera Paradise All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Ocean Riviera Paradise All Inclusive located?

Nestled on the beach, this Playa del Carmen property is within a 15-minute walk of Playa Xcalacoco and Chun-Zumbul (diving site). El CamaleĆ³n Mayakoba Golf Course and Punta Esmeralda Beach are also within 3 miles (5 km).

Ocean Riviera Paradise All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 892 out of 1814 reviews
Rating 8 - Good. 457 out of 1814 reviews
Rating 6 - Okay. 244 out of 1814 reviews
Rating 4 - Poor. 111 out of 1814 reviews
Rating 2 - Terrible. 110 out of 1814 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Antonio A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice and relaxing place to vacation. Highly recommended!
Stayed 4 nights in Feb 2025

10/10 Excellent

Nicole, Wallington

Travelled with partner
Liked: Cleanliness, amenities
Very nice place nice swimming pools and delicious food
Stayed 4 nights in Feb 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was exceptionally great! due to Miriam whom checked us in, she upgraded our room so we had an ocean view!! Very knowledgeable the resort booked us a reservation to one of the first class restaurants! Our flight was early! Miriam helped us how to change so we could get in Mexico mode. The drinks and restaurant choices were awesome. The trains were always available to use to navigate the resort! Excellent place to stay! Sheila Connor
Stayed 9 nights in Feb 2025

10/10 Excellent

Arti Sharma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only great things to say about this resort. Itā€™s modern and clean. Great food and facilities. There is so much to do for families. Karely, Fer, Viri & Miri from the kids club are so amazing! They went above and beyond to make sure the kids had the best time! Marco from guest services is also awesome and helped us with the restaurant reservations and little treats to make the stay extra special. Canā€™t wait to come back!
Stayed 5 nights in Feb 2025

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was so great. The staff in all areas were helpful, friendly and polite. Our room was upgraded to a swim up room. The hotel was clean. Housekeeping came and asked us if we needed anything. We were treated like we were the only guest there. The hotel has lots of restaurants and some stores for shopping. The premises are easy to find your way around. Everything is walkable it you want to. The beach, the restaurants etc. The shuttles are often. Not one complaint. I would definitely go back to this resort. Highly recommend. I would give it more than 5 stars if I could.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the people that worked very hard to make us comfortable, Hector, Oliver, Efrain and all of the hard workers. We can wait to go back . Thanks again Dennis and Nancy
Stayed 7 nights in Feb 2025

8/10 Good

Alona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in this hotel for 5 nights, overall the hotel is nice, clean, quiet at night and good entertainment during the day. Very nice place to stay if you have kids. The staff is nice, food was okay.
Stayed 5 nights in Feb 2025

10/10 Excellent

Gina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was immaculate and very relaxing. The food was of very good quality and there were several activities throughout the day. The best feature was definitely the pool at the beach!
Stayed 7 nights in Feb 2025

10/10 Excellent

Savannah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled with a group of 6 and we had a fantastic time! The staff were amazing, so accommodating and friendly! The grounds were kept clean, and the food at the Buffet was delicious! The resort is big but everything is within a short walking distance no longer than 10 mins and they have shuttles that run all day too! The a la cartes were not my personal favourite but they were not terrible, however the service was always really good and friendly! If youā€™re looking for a fun, relaxing vacation with good food and friendly service this is it! Would return!
Stayed 5 nights in Feb 2025

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good quality and awesome workers!
Stayed 3 nights in Feb 2025

8/10 Good

Anatoliy

Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2025

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Carmen, Marlton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I loved out stay. I do havebone major complaint that I did not mention while I was there, but it is a big concern. We stayed in room 4154. During our entire stay, we smelled mold and mildew. If you look at the ceiling, you will see black spots of mold. I am am asthmatic and for me, by the last 2 days of our stay, I was having breathing and coughing issues while in the room. I would recommend that you have that room treated is possible and the ceiling cleaned. This will not prevent us from returning next year again, but we will probably ask to be placed in another building.
Stayed 7 nights in Feb 2025

10/10 Excellent

Diego, orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! Specially from the buffet.

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a cenote on the property that has spider monkeys, coatis are all over the place which was entertaining. Lots of choices for dining, many pools to fit your wants. Very good overall.
Stayed 6 nights in Feb 2025

8/10 Good

Carlos

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly.
Stayed 2 nights in Feb 2025

10/10 Excellent

Leonardo

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an amazing time when we stay at Ocean Rivera.
Stayed 2 nights in Feb 2025

10/10 Excellent

Nichole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted immediately upon arrival and given drinks. We had booked a privilege suite and at check in they upgraded us to a swim out suite for no additional cost. The suite was spacious and the A/C worked amazing. There was a dehumidifier in the room that kept the humidity down as long as we emptied it frequently. Our butler Pool was so sweet and checked on us daily, made our dinner reservations and seeing if we needed anything else. The restaurants were a little hit and miss. We loved Sakura so much we went twice. We also liked the Italian restaurant. Pez Velez was a nice place to have lunch right on the water. The buffet was not bad. There was a lot of choices. The customer service was great. Everyone went out of their way to make sure we were happy. The resort was big but I didn't feel it was overwhelming. It might be too much for someone with mobility issues though. The highlight of the trip was the monkeys. We saw them every morning and they were right up close. We saw lizards and coati's also. We mostly stayed at the privilege pool. It had a great swim up bar. The beach was not bad and a few of the evening shows were awesome. We had a great time and left with nothing to complain about.
Stayed 8 nights in Feb 2025

2/10 Terrible

Shaletha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property did not honor the room option as putchased through Expedia. They placed the blame on Expedia stating that Expedia sold us a room with false advertising of the ocean view. This was not an error upon myself or Expedia. The property sold out of my room type and they did not want to take accountability. It was very insulting to hear the staff talk badly on Expedia. We had to suffer the first day and night in a lower valued room that was not clean, tidy nor sanitary. We spent several hours dealing with this horror. We didn't travel to be talked down to nor being taken advantage of. We really needed this vacation and was looking forward to relaxation, great vibes and the beauty of Playa Del Carmen. The room we were accommodated to was very dirty. The property rooms was very dirty. The mattresses and sheets were dirty. The room had an infestation of ants. The staff was notified by phone and we waited for hours. In addition, we had to walk to the front to also request for immediate service. The staff felt that bugs are normal and wasn't eager to help. The floors were dirty as well as if they never mopped. We had to ask for proper toiletries because they weren't in the room. Upon check-in, the room didnā€™t even have a phone to contact them. We had to walk 10 minutes to the front desk.
Stayed 3 nights in Feb 2025

8/10 Good

Elsie

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Michelle Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place to stay for the price. The service was amazing!Our server Merlin was the best! Pools were lovely, beach was as well. A couple issues with cold food, but was corrected quickly.
Stayed 7 nights in Jan 2025

8/10 Good

Tiffany

Liked: Property conditions & facilities
I stayed at this resort for six days for a birthday trip. I usually stay in Cancun but wanted to try Playa Del Carmen this time. One thing to noteā€”you definitely need a car or have to rely on taxis to get around. Unlike Cancun, the main road is not within walking distance from the resort, and there are no public buses available. That said, the resort itself was beautiful and well-maintained, with plenty of restaurants and activities. Thereā€™s a small strip of stores, including a coffee shop, ice cream shop, souvenir shop, jewelry store, and an arcade, which was a nice touch. The resort also offers nightly entertainment and bowling. The food, however, was unsatisfactory. Of all the restaurants I tried, I personally enjoyed the steakhouse and Margarita for their tacos, chips, and spicy salsa. The diner was the main restaurant open throughout the day and the only option for breakfast. Unfortunately, the buffet/diner had extremely limited options, and the food was terribleā€”no seasoning, hard rice, and undercooked vegetables. Iā€™m not a picky eater, but the food was a definite no for me. In comparison, Iā€™ve stayed at 4.5-star resorts in Cancun where the food selection and quality were much better. My worst dining experience was at Pez Vela, which I really wanted to enjoy since itā€™s the only beachfront restaurant. I ordered the jerk chicken with green rice, but the rice was hard, and the chicken was not jerk-it was just roasted, heart-shaped, tender but completely unseasoned. pt 2
Stayed 5 nights in Jan 2025

8/10 Good

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful, clean and updated. Pools and amenities were great. Staff was lovely and very friendly! This is a large resort and the trolley system works very well. The reservation system required for several of the restaurants (specifically sushi restaurant) was not efficient. If you want to go to the sushi restaurant you literally have to get in a single-file line BEFORE 8am, and stand there for an hour to hopefully make a reservation. I have no intentions of spending my vacation waiting in a food rsvp line. Otherwise you could make reservations for other restaurants via the resort app. Beach and water access (which are super important to me) were great.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first vacation I had taken my family on and we had the best time. The staff and facilities were better than we imagined! Great food options as well.
Stayed 6 nights in Jan 2025

10/10 Excellent

Laura Yanet Sanchez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation
Stayed 4 nights in Jan 2025

General hotel information

Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5