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Serenity Hotel Boutique

4.0 star property
Hotel with a rooftop terrace, a quick walk to Mamitas Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serenity Hotel Boutique

Outdoor pool, open 8:00 AM to 6:00 PM, pool umbrellas, pool loungers
Premium bedding, in-room safe, laptop workspace, blackout curtains
Balcony
Bar (on property)
Outdoor pool, open 8:00 AM to 6:00 PM, pool umbrellas, pool loungers
VIP Access

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
  • Parking available
The price is AU$201
includes taxes & fees
20 Dec - 21 Dec

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Grand Junior Suite

50-inch LCD TV with digital channels, TV, iPod dock

Grand Junior Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
Separate bedroom
  • 77 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Serenity Penthouse

Serenity Penthouse | Living room

Serenity Penthouse

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
2 bedrooms
  • 420 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Suite

View from room

Deluxe Suite

Highlights

Air conditioning
LCD TV
Pillow menu
Blackout curtains
Fan
Premium bedding
Shower/bath combination
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite

One Bedroom Suite | Living area

One Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
Separate bedroom
  • 56 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Corner Suite

Premium bedding, in-room safe, laptop workspace, blackout curtains

One Bedroom Corner Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
Separate bedroom
  • 64 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for One Bedroom Double Suite

Premium bedding, in-room safe, laptop workspace, blackout curtains

One Bedroom Double Suite

Highlights

Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
Blackout curtains
Fan
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Grand Suite

Balcony view

Two Bedroom Grand Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
2 bedrooms
  • 102 sq m
  • City view
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
Outdoor pool, pool loungers

HM Playa del Carmen

Pool
Parking included
Free WiFi
Restaurant
9.0 out of 10, Wonderful, (998)
The price is AU$177
includes taxes & fees
19 Dec - 20 Dec
HM Playa del Carmen
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About the area

Map
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720

What's nearby

  • Mamitas Beach - 6 min walk
  • Quinta Avenida - 7 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Gran Coyote Golf - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • ‪Colectivo Mexicano Cervecero - ‬2 min walk
  • ‪Las Hijas de la Tostada - ‬3 min walk
  • ‪Mariskinky - ‬2 min walk
  • ‪La Pista Musical - ‬2 min walk
  • ‪Pescaderia y Cockteleria el Pirata - ‬1 min walk

About this property

Serenity Hotel Boutique

Upscale hotel near Mamitas Beach
Located close to Playa del Carmen Main Beach and Quinta Avenida, Serenity Hotel Boutique provides a poolside bar, a rooftop terrace and dry cleaning/laundry services. In addition to a bar and a restaurant, guests can connect to in-room WiFi (surcharge), with a speed of 50+ Mbps.
You'll also enjoy perks such as:
  • An outdoor pool with sunloungers and pool umbrellas
  • Full breakfast (surcharge), valet parking (surcharge) and airport drop-off service (surcharge)
  • Tour/ticket information, luggage storage and concierge services
  • A front desk safe, multilingual staff and a lift
  • Guest reviews speak highly of the helpful staff and location
Room features
All guest rooms at Serenity Hotel Boutique feature comforts, such as premium bedding and pillow menus, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Other amenities include:
  • Shower/bath combinations and free toiletries
  • 50-inch LCD TVs with digital channels
  • Wardrobes/cupboards, fans and daily housekeeping

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 5 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 5 per night)

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Parking on site (USD 15 per night)
  • Valet parking on site (USD 15 per night)

Food and drink

  • Daily full breakfast available 7:30 AM to 11:00 AM for a fee: USD 18 for adults and USD 9 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels
  • IPod dock

Food and drink

  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Air conditioning
  • Electrical adapters
  • Fan
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 15 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • A tax is imposed by the city: USD 1.96 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately USD 18 for adults and from USD 9 for children
  • Fee for in-room wireless Internet: USD 5 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 5 per night (rates may vary)
  • Airport shuttle fee: USD 85 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (up to 15 years old)
  • Self-parking fee: USD 15 per night
  • Valet parking fee: USD 15 per night
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Pool access available from 8:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Serenity Hotel Boutique Hotel
Serenity Hotel Boutique Playa del Carmen
Serenity Hotel Boutique Hotel Playa del Carmen

Frequently asked questions

Does Serenity Hotel Boutique have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 6:00 PM.

How much does it cost to stay at Serenity Hotel Boutique?

As of 18 Dec 2024, prices found for a 1-night stay for 2 adults at Serenity Hotel Boutique on 20 Dec 2024 start from AU$198.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Serenity Hotel Boutique pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a fee of USD 20 per pet, per night. Service animals are exempt from fees.

How much is parking at Serenity Hotel Boutique?

Self-parking is available for USD 15 per night. Valet parking is available for USD 15 per night.

What time is check-in at Serenity Hotel Boutique?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Serenity Hotel Boutique?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Serenity Hotel Boutique provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of USD 85 per vehicle applies.

Where is Serenity Hotel Boutique located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Mamitas Beach, Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are also within 3 mi (5 km).

Reviews

9.2

Wonderful

Rating 10 - Excellent. 283 out of 414 reviews" "
Rating 8 - Good. 87 out of 414 reviews" "
Rating 6 - Okay. 24 out of 414 reviews" "
Rating 4 - Poor. 9 out of 414 reviews" "
Rating 2 - Terrible. 11 out of 414 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Godot, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

DIEGO ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
excelent plac, very confortable and with a lot of space.
Stayed 2 nights in Sep 2024

10/10 Excellent

Rubén

Great
Stayed 1 night in Oct 2024

8/10 Good

Jamilla

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good option, not much complaints except front desk staff allowing another guest's dog to drink from glassware. I only hoped it wasn't the same glassware other guests were using. Unsanitary.
Stayed 4 nights in Jun 2024

10/10 Excellent

Patricio

Stayed 1 night in Sep 2024

6/10 Okay

Bonifacio

Travelled with family
Liked: Staff & service
Safe,walkable
Stayed 2 nights in Sep 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was super clean and comfortable. I will absolutely be back!
Stayed 7 nights in Sep 2024

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Oziel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jul 2024

8/10 Good

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay everyone is very nice and attentive
Stayed 4 nights in Aug 2024

8/10 Good

Daniel, Clearwater

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant is only open for breakfast. So claiming to have a restaurant is misleading. It was loud, motorcycles riding up/down street at all hours of the night revving their engines.
Stayed 5 nights in Aug 2024

10/10 Excellent

Cher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was amazed how big and beautiful this place was … a 6 min walk to the beach…
Stayed 5 nights in Aug 2024

6/10 Okay

John

Liked: Cleanliness, staff & service
Value for money
Decent hotel, value for money and location is great. The service and the Friendliness of the staff are excellent. But the comfort level and facilities are average or below average
Stayed 4 nights in Aug 2024

8/10 Good

Rosemary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was pretty good. Friendly and helpful staff. However hotel was pretty hot if you were not in your room. Last night hotel was running on a generator so the whole suite was hot.
Stayed 2 nights in Aug 2024

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Aug 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had everything we needed. 2 restaurants , roof top pool and bar. Great staff and service was excellent. Few blocks to beach and a tin of restaurants with in 5 min walk.
Stayed 4 nights in Aug 2024

8/10 Good

Rodolfo

Stayed 3 nights in Aug 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Griselda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Muamer

Liked: Cleanliness
Stayed 7 nights in Jul 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and very nice and clean room. Indoor Parking available for free.
Stayed 2 nights in Jul 2024

10/10 Excellent

Cutberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Ernesto, Hermosa Beach

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Loved Everything about this Hotel, except the fact that they had a Salsa Night on the roof Friday bught that didn’t end until 1:30am, so it was pretty loud all night! But, the staff was Great, the place was super clean & we really enjoyed our stay!
Stayed 3 nights in May 2024

10/10 Excellent

Ragheeba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped for one night, very close to beach and town, loved it!
Stayed 1 night in Jul 2024

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 12 nights in Jun 2024