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Villa Mariposa, private pool, Jacuzzi & hot tub

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Villa Mariposa, private pool, Jacuzzi & hot tub

Aerial view
Outdoor pool
Outdoor dining
Outdoor pool
Sun-loungers, beach towels

Reviews

9.6 out of 10

Exceptional

Entire home

6 bedrooms6 bathroomsSleeps 20520 sq m

Popular amenities

  • Parking available
  • Pet-friendly
  • Hot tub
  • Breakfast available
  • Washer
  • Pool

Room options

Outdoor dining

Villa Pearl private pool 5 min walk to the beach 8 min walk to 5th Avenue

Pool
Kitchen
Washer
Dryer
9.8 out of 10, Exceptional, (39)
Villa Pearl private pool 5 min walk to the beach 8 min walk to 5th Avenue
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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Quinta Avenida - 5 min drive - 2.5 km
  • Playa del Carmen Maritime Terminal - 5 min drive - 2.6 km
  • Playacar Golf Club - 6 min drive - 3.1 km
  • Playacar Beach - 7 min drive - 3.6 km
  • Playa del Carmen Main Beach - 10 min drive - 2.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Rosa Roja - ‬5 min drive
  • ‪Occidental Allegro - ‬6 min drive
  • ‪Starbucks - ‬13 min walk
  • ‪Sports Bar Allegro Playacar - ‬6 min drive
  • ‪Turquesa - ‬7 min drive

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Villa Mariposa, private pool, Jacuzzi & hot tub

Villa Mariposa is located in the heart of Playa del Carmen in the luxury, gated, private community of Playacar, 24/7 Security, close to the Beach.
This beautiful 6 bedroom Villa with 5.5 Bathrooms is for up to 20 people

INCLUDED IN THE RENTAL FEE:
* Accessory charges water gas electricity
* All Taxes
* Daily housekeeping 7 days a week
* Shuttle bus from Cancun Airport to the Villa Mariposa and back
round trip
* 16 Bicycles
* Personalized concierge service 24/7
* Security 24/7
* Wifi Internet in house and garden
* 10 USB charging stations
* Bose Sound system
* Home cinema & 2x smart TV
* Heated Jacuzzi
* Bottled drinking water
* Gardener
* Pool Service
* Bath& Beach towels
* Shampoo and shower gel

This beautiful 6 bedroom Villa with 5.5 Bathrooms is for up to 20 people.

Villa Mariposa has convenient parking spaces to accommodate 3 cars directly in front.

Villa Mariposa boasts more than 5600 sq ft of spacious living space plus a 1100 sq ft rooftop with a amazing view of the tropical forest and the Hard Rock golf course and a big terrace and a balcony. The entire Villa has airy ceiling heights between 10 - 12 ft with a modern design.

The Villa comes with a large amazing private pool and a separate whirlpool (heatable) plus a hot tub is on the terrace

Digital entertainment includes a HD Home Cinema, Bose sound system with doc station for smartphone, 2x Smart TV and Wi-Fi service in the entire house and garden.

Villa Mariposa has a Ping Pong table and a pool table

The amazing large kitchen is fully equipped with all appliances you need to cook a delicious meal.
A fridge/freezer with integrated ice maker and an additional ice machine dishwasher, stove, oven, microwave, toaster, coffee maker, mixer, etc.

For your convenience, there is also a laundry room equipped with a washing machine and dryer.

We have different additional beds and cribs available can be arranged in some rooms by arrangement with the concierge.

To make your experience in our Villa perfect, your personalized Concierge can recommend you the best restaurants, food delivery services, private chef, stocking your fridge, activities in the area and much more :)

Property manager

Jasmin Berlinger

Languages

English, German, Spanish

Property amenities

Beach

  • Beach loungers
  • Beach towels

Pool/Spa

  • Outdoor pool
  • Private pool
  • Spa tub

Internet

  • Available in the villa: Free WiFi

Parking and transport

  • Car not required
  • Parking on site

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Ice maker
  • Kitchen island
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Spices
  • Toaster

Dining

  • Breakfast available for a fee
  • Dining table

Bedrooms

  • 6 bedrooms
  • Bedsheets provided

Bathroom

  • 5.5 bathrooms
  • Bathtub
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Living room

Entertainment

  • Smart TV
  • Stereo

Outdoor areas

  • Balcony
  • Barbecue grill
  • Fenced yard
  • Garden
  • Outdoor furniture

Laundry

  • Laundromat nearby
  • Washing machine

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Up to 25 kg per pet

Suitability/Accessibility

  • Designated smoking areas
  • Note from host: Smoking is only allowed in the garden/pool area

Services and conveniences

  • Concierge services
  • Housekeeping (limited availability)
  • Iron/ironing board
  • Phone
  • Safe

Location highlights

  • Near a health/beauty spa
  • Near a hospital
  • Near a zoo
  • Near an outlet shopping centre
  • Near the marina
  • Near the sea
  • Next to a golf course

Things to do

  • Arcade/game room
  • Bicycles
  • Billiards/pool table
  • Golf
  • Optional golf privileges
  • Table tennis
  • Tennis
  • Water park
  • Water sports equipment
  • Basketball nearby
  • Birdwatching nearby
  • Casino nearby
  • Cycling nearby
  • Ecotours nearby
  • Fishing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Jet skiing nearby
  • Kayaking nearby
  • Motor boating nearby
  • Parasailing nearby
  • Rafting nearby
  • Rock climbing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Swimming nearby
  • Theme park nearby
  • Water skiing nearby
  • Water tubing nearby
  • Whale watching nearby
  • Wildlife walks nearby
  • Windsurfing nearby
  • Winery tours nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher
  • Deadbolt lock

General

  • Bicycles
  • Garden
  • Unit size: 5,600 square feet

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

You will receive an email from the host with check-in and check-out instructions

Pets

Pets are allowed
5 total (up to 25 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. Maximum attendees: 20
Note from host: Are only permitted after agreement with Landlord
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and a deadlock
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation
Property Registration Number BEJA750320MU1

We should mention

A car is not required for transport to and from this property

Property is also known as

Villa Mariposa . 2x Jacuzzi Rooftop Area 5600 Sq.ft.living Space
Mariposa . 2x Jacuzzi Rooftop Area 5600 Sq.ft.living Space
Villa Mariposa . 2x Jacuzzi Rooftop Area 5600 Sq.ft.living Space
Villa Mariposa . 2x Jacuzzi Rooftop Area 5600 Sq.ft.living Space
Mariposa . 2x Jacuzzi Rooftop Area 5600 Sq.ft.living Space
Villa Mariposa Private Pool Jacuzzi Hot Tube
Villa Mariposa Private Pool Jacuzzi HOT Tube 6 Bdr. 5600 sq. ft
VILLA MARIPOSA PRIVATE POOL JACUZZI HOT TUBE 6 BDR. 5600 sq. ft.

Frequently asked questions

Does Villa Mariposa, private pool, Jacuzzi & hot tub have a pool?

Yes, this property has an outdoor pool.

Is Villa Mariposa, private pool, Jacuzzi & hot tub pet-friendly?

Yes, this property allows pets (limit 5 total) with a maximum weight of up to 25 kg per pet.

What time is check-in at Villa Mariposa, private pool, Jacuzzi & hot tub?

Check-in begins at 3:00 PM.

What time is check-out at Villa Mariposa, private pool, Jacuzzi & hot tub?

Checkout is at 11:00 AM.

Where is Villa Mariposa, private pool, Jacuzzi & hot tub located?

This family-friendly Playa del Carmen villa is located by the sea, within 1 mi (2 km) of Centro Maya Shopping Center, Plaza Paraiso and Piste Cyclable sur Paseo Xaman-Ha. Quinta Avenida and Playa del Carmen Main Beach are also within 2 miles (3 km).

Reviews

9.6

Exceptional

Rating 10 - Excellent. 65 out of 79 reviews" "
Rating 8 - Good. 12 out of 79 reviews" "
Rating 6 - Okay. 1 out of 79 reviews" "
Rating 4 - Poor. 0 out of 79 reviews" "
Rating 2 - Terrible. 1 out of 79 reviews" "

9.4/10

Cleanliness

Reviews

10/10 Excellent

Yvonne B., Lake Barrington

Liked: Cleanliness
Fantastic Villa for a Family Vacation
Villa Mariposa was a great place for our family wedding and vacation. The location was perfect, Playacar is a nice, safe gated community with lots of amenities like restaurants, little stores and easy beach access to make it very suitable even if you do not have a car. Playa del Carmen is just a short walk away, so you have easy access to Playa del Carmen and 5th Ave.. The pictures depict the villa accurately, and we had lots of indoor and outdoor space. It was easy to relax and enjoy the pool and hottub. The rooms are spacious and offered plenty of room for our group of 8. Everybody even had their own bathroom. Mauricio, our concierge was very helpful, and always available and willing to answer questions and help us with our plans, incl. taxis, restaurants, tours, and golfing. The maids that came every day, were great and kept the place immaculate. Villa Mariposa is a great place to stay when you are visiting the Mayan Riviera.
Stayed 10 nights in Nov 2024

10/10 Excellent

Suneet B.

Liked: Cleanliness
100% recommend
I booked this property on VRBO for me and 9 friends and it was FANTASTIC. 10/10 would recommend. Home/property: the house was huge and a great place to host 10 friends. We spent a great deal of the time in the pool which helped with a hot summer day. The a/c in the house was quite strong and kept all the rooms cool. The roof was a great place to eat dinner. The kitchen and living room were both large and accommodated all of us. There was a projector to watch sports and movies — easy to use. Having a washer/drier in the home made it easy to wash clothes daily after workouts or going out. Size of the home: as listed. 6 bedrooms. All 10 of us had our own bed. Cleanliness: very clean and great daily service to keep all rooms/bathrooms and outdoor area pristine. Amenities: we hired the chef service for 2 breakfasts and 2 dinners and all 10 of us agree it was well worth the cost. Each meal was better than the one before and perhaps some of the best Mexican food any of us have ever had. The convenience of eating at home is also a great benefit. They do all the food shopping, cooking and cleaning. Transport/getting around: the property has a private shuttle service for hire and they are very prompt and punctual. We used them for several excursions and trips to the main town areas. Safety: very safe and secure. Gated community with 24/7 security. Concierge: Mauricio was very communicative and responsive. Great person.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jared R., Thunder Bay Canada

Liked: Cleanliness
Great Stay with Friends
Our group had a great time. The listing is very accurate and the Villa was perfect for a group of friends. Highly recommend. Thanks again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Eric N.

Liked: Cleanliness
Epic Stay
Villa Mariposa is a perfect home to host your next event in Playa del Carmen. The home is spacious and had plenty of space to host our 13 person group. The amenities were as described and Mauricio was an excellent host, coordinating dinners, chef service, groceries, shuttles and more. The area was very nice and we were able to walk and bike around playacar neighborhood easily. Highly recommended.
Stayed 3 nights in Feb 2024

10/10 Excellent

johnathan s., fresno/ca

Liked: Cleanliness
Great spot for a group
Clean and plenty of room if its not too hot outside. The pool gets a lot of shade so that is great if you worry about sunburns. The furniture was as described and the cleaning service is great for a big group. Walmart delivers groceries same or next day which was very convenient and rappi (🇲🇽 doordash) was very fast to find the house. You have to pretty much cab or walk 30+ min to get to 5th. There is a little market and oxxo close walking distance for the necessities. I highly suggest taking the bikes if going exploring in playacar. Also you can do a daypass at one of the resorts in playacar if you want to relax on the beach with umbrella drinks. Overall great house for 10 ppl! Thanks for having us 😉
Stayed 7 nights in Mar 2023

8/10 Good

Austin P.

Liked: Cleanliness
Family vacation
Our group of 11 adults and 9 children stayed at the house Dec 4-9 2022. I want to start by saying the communication between the owner, Edison and Mauricio was top notch. Very quick responses every time I messaged any of them. The house is beautiful and looks exactly like the pictures. Our family especially enjoyed the pool, and hot tub, and patio, I saw other reviews about bugs but we had no problem at all. Not sure if the time of year plays a part in this or not. With 19 people and 6 bedrooms we had to get a little creative, they had some air mattresses for us, but the next day we found some of the kids on the floor. I let Mauricio know and he went and bought brand new ones that day! With so many kids in our group we decided it was best to cook most of our own meals, there is a Sam’s club about 5 minutes away, they have pretty much everything you would expect to see at a Sam’s in the US. Including Meat, fresh fruits and veggies, milk, eggs, bread, alcohol and beer. Bottled water is provided by the house, but a few things not included are laundry detergent and dish detergent they did leave us a few complimentary pods for the washing machine which was very nice, if you plan on doing much laundry make sure to add those to your list. Our group set off to the beach one day, but we got a little lost, the pins Mauricio sent did not have guards at them so we were confused and it ended up taking us about an hour to get there, he messaged us the next day and asked if we found the beach alright, we said we had some difficulties, he came to the house and took a couple of the guys in our group right to the correct location. It was still quite a walk considering the age range of our group, so the next time we got a taxi, which was about $8 one way. For one vehicle our groups needed three to get everyone there. We felt very safe everywhere we walked. The weather was amazing, and we enjoyed our stay.
Stayed 5 nights in Dec 2022

10/10 Excellent

Kelley H.

Liked: Cleanliness
Great place to stay!
This house was great for what we were looking for. A short 5 minute cab to all the shopping in Playa! Our concierge catered to our every need and then some, the maids were fantastic, and the chef- just me…. HIRE HIM! 10/10
Stayed 6 nights in Sep 2022

10/10 Excellent

Andrew S.

Liked: Cleanliness
Awesome Time!
Jasmin, Edson and Mauricio provided us with excellent and prompt responses on all of our pre-trip inquiries. The villa was beautiful upon our arrival for my bachelor trip, and we had an incredible time during our stay there. The cleaning services were extremely helpful and high-quality during our visit as well. I highly recommend this property for anyone's Playa vacation in terms of its location, the villa's ability to host large groups, and the lovely people in charge!
Stayed 4 nights in Aug 2022

8/10 Good

Daniella L.

Liked: Cleanliness
Great house and staff, beach slightly off
The property was amazing and looked just like the photos! The rooms were clean and spacious, the pool and hot tub were great and had great spaces to hang out. The staff was amazing - concierge, housekeeping and private chef (HIGHLY RECOMMEND)! The beach was about a 10 min bike ride, so it was a lot further than we were expecting and the beaches that we were directed to by the concierge did NOT look like the photos - they were really small with no umbrellas or chairs and a lot of seaweed. The backyard also had a lot of bugs - ants and mosquitos, so we were quite bitten up just hanging outside.
Stayed 4 nights in Jun 2022

10/10 Excellent

Jamie Y.

Liked: Cleanliness
Amazing and safe place!
I can’t recommend this place enough!! The concierge was so responsible, the maid service every day was great, and the chef service was wonderful. Great location - walking distance to downtown playa shopping or a short taxi ride away. I highly recommend for your next group or family trip!
Stayed 3 nights in Jun 2022

10/10 Excellent

Kendall M.

Liked: Cleanliness
Love this property!
We stayed here for my bachelorette trip and we loved it!! Such a great location and the owner was so responsive any time we needed a taxi or had a question. There was 12 of us and we had plenty of room! Highly recommend this place
Stayed 3 nights in May 2022

10/10 Excellent

Marley W.

Liked: Cleanliness
Awesome experience
We stayed here with 15 girls for a bachelorette party and it was an amazing experience. Before the trip started, we had Edson helping us plan our stay by booking our transportation, catamaran trip, and private chef. He was so helpful and willing to answer all of my questions. Once we got on site, Mauricio was there to help us with whatever we needed and it made it such a personalized experience. Having the housekeeper come everyday was a great touch. We all felt very safe in the house and exploring the neighborhood. The bikes in the house are a great amenity, we had fun riding them around the community and only a 10 minute ride to the public beach. I highly recommend booking a catamaran trip, it was a highlight of the weekend. The private chef was also great to have and the food was incredible. The house is well stocked with plenty of dishes, cooking equipment, towels, and purified water for the whole stay. Highly recommend for a big group!
Stayed 3 nights in Mar 2022

8/10 Good

Michele L.

Liked: Cleanliness
Bachelorette party
The house is gorgeous and pictures are accurate. We had plenty of room for our group and it’s a perfect place for a bachelorette party. We could walk/ride bikes to get groceries and taxis in to the main part of town were 5-10 mins and $10. Mauricio the concierge was very friendly and helpful as was the cleaning staff. A few things - we had a chef for breakfast planned and they didn’t show up, claimed they thought it was for lunch but the communication very clearly said breakfast. The chef came for dinner and was great but didn’t follow our very clear menu request. The chefs and other staff were in the house while we were out (for some reason they came hours before dinner) and that night 4 girls were missing a total of almost $1000 in cash and a visa gift card. The owner reviewed the cameras and “found nothing concerning.” The cameras were outside so of course that was the response. Overall the house and location were great. Just lock up all of your cash in the safe in the master bedroom. The other thing is that this trip was during the height of Omicron so a few people couldn’t go. The owner (against Vrbo strong request for owners) would not give us any money back or let us reschedule. To avoid losing thousands of dollars we went anyway with a smaller group who felt comfortable because we all contracted Covid right before the trip and felt comfortable. Would recommend the house for a trip with friends but be prepared for some miscommunication or difficulty with the mostly lovely staff.
Stayed 3 nights in Feb 2022

10/10 Excellent

Ariela M.

Liked: Cleanliness
Great stay at Villa Mariposa
I stayed here with 13 other people for my bachelorette party and couldn't recommend it enough. Sol was incredible during the planning process ( he helped us plan SEVERAL activities, drivers, etc) and Mauricio was so helpful and friendly and responsive once we got there. We also loved the woman who came every day to clean - she was so nice and made us quesadillas! Would definitely stay here again.
Stayed 3 nights in Dec 2021

10/10 Excellent

Priscilla A.

Liked: Cleanliness
Amazing location and beautiful!
The house was gorgeous! Great location! The house had everything you might need for a big group! Sol and Mauricio were very attentive and helpful! The house did take a couple of hours to cool so I would definitely ask that the air conditioning be turned on before arrival but once they were turned on, the house remained cold for the stay which was great! I will say some of the sheets had a strong Chlorine smell, not sure if it was just the water. Also one of the master room’s shower didn’t drain and ended up leaking into the room, we quickly let Mauricio/sol know and someone was sent to check on the drain and by that time we had already used towels to clean up the water so they didn’t see how much leakage there actually was. Overall, it was an amazing house and stay. Like I said, Sol/Mauricio were very attentive and the house is gorgeous. Everything was a short ride away! And we felt very safe in the location.
Stayed 3 nights in Oct 2021

10/10 Excellent

Haley L.

Liked: Cleanliness
Celebration of our 30th birthday at this amazing house
We had such an amazing time celebrating me and my friends birthday at this home. The house is nice and big so finding area to relax at is easy to do. The pool and hot tub have a beautiful tile look and the hammocks hang right over the pool. Such a nice outdoor area. Mauricio was prompt and always willing to help us out. Also the maid took great care of the house.
Stayed 6 nights in Sep 2021

10/10 Excellent

Richard P.

Liked: Cleanliness
In a word, PARADISE!
Where do I begin? The pictures do not do this villa justice. It’s even more beautiful in person. I could write so many pages on how amazing this rental was so I’ll try to keep it as short as I possibly. The Villa Mariposa is spotless and beautiful! The staff were friendly, sweet and attentive. From the beginning of our booking the Concierge Team was so helpful and meticulous in making sure that we had all the information that we needed prior to arrival, details about the villa, culture, excursions, restaurants and adventure parks. I can’t say enough about how wonderful everything was during our stay. This home is such a unique experience. It is beautifully updated and has so many modern details. Loved all the high end touches. We felt like Queens and Kings. The ambience of the home is what we needed for our stay. We really enjoyed ourselves and made lifetime memories. The private chef were absolutely wonderful. We highly recommend having them cook some of your meals. Everything about this home is amazing - the location is in a safe neighborhood and the pool, jacuzzi, hot tub, are incredible. The beaches and 5th Avenue with the countless shops, restaurants and bars are within walking distance. In all of my travels, never have I stayed in such a vacation property that was SUPER MAXED with amenities!. This VRBO was not just incredible, it was absolutely breathtaking! We will definitely book again soon! You will never be disappointed booking this Villa
Stayed 3 nights in Aug 2021

8/10 Good

Sherrine G., Lathrop, USA

Liked: Cleanliness
August 1 - Aug 7, 2021
We loved the property, however there are a few things we wish would have been better/easier. For one, I wish we would have had extra blankets, because our comforters where stained and dingy. Second of all, an information book with restaurants and the address the taxi services use ( Xaman Ha BRB 20) would have saved us a lot of time and money. Thirdly, the beach was not as close as the description said, and we wish they would have told us when we booked that the beaches are nasty with seaweed during the months of June, July, August. However, the staff was extremely friendly, and our housekeeper was a sweetheart. If you are looking for a great place to spend a week, this villa is perfect. Our group split our days up between excursions and hanging around the complex. We felt safe inside the complex and we enjoyed the bicycles, that they provided. One thing if you are going to visit, I would highly suggest renting a scooter, we went on many adventures with ours and rode around the entire complex, which gave us more insight of what was offered inside. Again, great place and would definitely stay again. Sincerely, Sherrine and Family
Stayed 6 nights in Aug 2021

10/10 Excellent

Mark P.

Liked: Cleanliness
Great Stay
Great place for any big group. Close to 5th Ave and it’s a beautiful house. The concierge is very timely with responses. 10/10
Stayed 3 nights in Jul 2021

2/10 Terrible

Laia H.

Disliked: Cleanliness
Horrible.
They were so rude. They did not let me enjoy my vacation one day. We had problems since the first day.
Stayed 4 nights in May 2021

10/10 Excellent

Ashley S., Houston

Liked: Cleanliness
Perfect for big group
Stayed for a 30th birthday party with a group of 11. The house was beautiful, Mauricio was an excellent concierge and kept in touch throughout the stay. Maid service every morning was nice and they helped us schedule cabs as needed, and other services such as our yacht. The property management was very responsive and helpful prior to our stay, as well. We would happily book this house again!
Stayed 3 nights in May 2021

6/10 Okay

Brendan B.

Liked: Cleanliness
Enjoyed our stay - but not without annoyances
Let me start by saying the pictures are accurate. The house is a great size to accommodate a lot of guests. We were there for my big 4-0 birthday. The communication to plan everything prior to the trip was truly stellar. Edson and Sol communicated consistently and let me know that everything was planned and set. And THEN... on arrival we were handed off to Mauricio. This is where everything seemed to fall apart. Our first group waited at the airport for over an hour for their transport, which for a paid service is totally unacceptable. Getting to the house, Mauricio seemed more interested in collecting cash instead of checking to make sure that everything around the house was ready for us. There were no towels for instance. We had to let him know instead of him having done a walk thru before we arrived. It's just not how you want the first hours of your experience to go. We used the bikes to go thru Playa Del Carmen and more than four of them were busted, pedals came off in mid-trip. Lastly - our very last night trying to get back into the gated community of Playacar was horrible. The gate/security person would not let us thru and we had never been told by Mauricio the proper steps to take. It was a 45 min debacle and totally unnecessary had we been told prior. This review is more for the poor performance of one individual, Mauricio. I can't help but think he must be someones nephew or something. He clearly lacks the skill set. I hope the owners take my comments into consideration. It's an expensive rental and with that comes high expectations.
Stayed 4 nights in May 2021

10/10 Excellent

Meir B.

Liked: Cleanliness
Nice place
The house is a large home in a gated community, Sol the concierge and the maid that came daily were very nice, tentative and eager to help.
Stayed 4 nights in Feb 2021

10/10 Excellent

Lenel H.

Liked: Cleanliness
Playa Visit
The house was clean, nice, and a perfect location. The host, chef, maids and everyone related to servicing the house and guest were A+. I highly recommend.
Stayed 3 nights in Oct 2020

10/10 Excellent

Priscilla L.

Liked: Cleanliness
Beautiful home beautiful location
This home is extremely spacious and in a great location.
Stayed 9 nights in Sep 2020