2/10 Terrible
DANIELA
Travelled with group
6 Nov 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I checked in around 5:30 pm, and from the start, the experience was terrible. We entered a room with what looked like blood stains, hair on the floor, and dirty bed sheets that made us worry about bed bugs. It was nighttime, we felt unsafe, and it seemed like we were the only guests. When I politely addressed these concerns with the front desk, they “cleaned” the room, but the mess remained. No alternative or apology was offered—just a wait.
After spotting what looked like potential bed bugs, I immediately contacted Expedia to cancel, but the hotel refused to release the payment until the next day. The front desk assured me I could choose to leave the following morning and receive a refund. Trusting them, we spent the night (since it was already dark) and eventually settled in a cleaner room. The next morning, we left at 7 am, and the front desk confirmed my card for the refund.
However, days later, I called Expedia and they informed me the hotel refused the refund, and no one from the hotel had reached out, nor from Expedia. When I called the hotel directly, they were unhelpful and simply directed me to email their info account. In the end, I had to involve my credit card company to dispute the charge.
Horrible experience, absolutely would not recommend this place. We ended up at The Mangroove hotel nearby for the same price and had a fantastic stay.
DANIELA
Stayed 3 nights in Nov 2024