Top Hotels Near Plaza Las Americas in Cancun from AU$75

"Not bad"

"Please beware when looking into booking this property. I booked a room at this hotel but there are two hotels on this property. The Oh! and Smart Hotel. I was given a room at the Smart hotel which is the more economical and less updated of the two and has a price difference. When I asked about it in the lobby, they did confirm that there was a difference in the rooms so when I asked why I was given something I had not booked they changed their story and said their was no difference and they were both equivalent. I wouldn’t know because I never got to see the room I originally booked. No where on this site does it say that they can place you in either building. Very deceiving. The elevator on the other side of the building was definitely much bigger and a lot nicer. To make matters worse, on our third and last day, they had a major leak and the lobby smelled of sewage. They also turned off the water 2hrs to check out time without the courtesy of notifying guests or even offering a solution. Worse experience at a hotel yet! "

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"I really liked my room but it was so LOUD at night from the bar or nightclubs. I complained the first night and they said they weren’t aware of anything but then they offered me ear plugs. I was on the city side so I am not sure if the park side would be quieter. I was able to cook breakfast and lunches in the room but I would suggest they add serving bowls and a grater as it was very minimal of what the had. The pool was clean and nice and other than the noise I would recommend it. "

"You get what you pay for. This property needs to be renovated and cleaned. The staff was very nice. "

" I felt very safe during my stay and liked the convince to the mall."

"Good location "

"Good"

"Yes convenient "