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Kapuas Palace Pontianak Hotel

3.5 star property
Experience carefree days spent lounging by the pool or exploring new adventures. Let helpful staff take care of everything else.

Photo gallery for Kapuas Palace Pontianak Hotel

Aerial view
Deluxe Room, Pool View
Reception
Business Suite, Pool View | Living area
Front of property
Located in the heart of Pontianak, Kapuas Palace Pontianak Hotel offers a warm welcome with breakfast, lunch and dinner at the on-site restaurant. Enjoy family-friendly fun by the outdoor pool or explore local treasures with luggage storage and concierge services.

Reviews

5.0 out of 10

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Housekeeping
  • Parking included
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Deluxe, City View

Junior Deluxe, City View

Junior Deluxe, City View

Highlights

Air conditioning
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Cable channels
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double or Twin Room, Pool View

Superior Double or Twin Room, Pool View

Superior Double or Twin Room, Pool View

Highlights

Air conditioning
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Cable channels
  • 31 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room, Pool View

Deluxe Room, Pool View

Deluxe Room, Pool View

Highlights

Air conditioning
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Cable channels
  • 31 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double or Twin Room, City View

Standard Double or Twin Room, City View

Standard Double or Twin Room, City View

Highlights

Air conditioning
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Cable channels
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Business Suite, Pool View

Business Suite, Pool View

Business Suite, Pool View

Highlights

Air conditioning
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Cable channels
  • 62 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
Jalan Gajah Mada 889, Pontianak, Kalimantan Barat, 78122

What's nearby

  • Gajah Mada Shopping Complex - 2 min walk
  • Alun Alun Kapuas - 3 min drive
  • Ayani Mega Mall - 4 min drive
  • Museum Provinsi Kalimantan Barat - 4 min drive
  • Danau Sentarum National Park - 9 min drive

Getting around

  • Pontianak (PNK-Supadio) - 27 min drive

Restaurants

  • ‪Bakmi Kepiting Oukie - ‬1 min walk
  • ‪Nasi Tim & Bubur Daging Babi Gajah Kembar - ‬1 min walk
  • ‪Goeboek Coffee - ‬2 min walk
  • ‪Cafe Praktis - ‬2 min walk
  • ‪Se7en Days Cafe - ‬2 min walk

About this property

Kapuas Palace Pontianak Hotel

Family-friendly hotel
At Kapuas Palace Pontianak Hotel, you can look forward to a coffee shop/cafe, a garden and a playground. The on-site restaurant offers breakfast, lunch and dinner. In addition to a library and laundry facilities, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool and a children's pool
  • Free self-parking
  • Buffet breakfast (surcharge), a lift and wedding services
  • Luggage storage, a 24-hour front desk and concierge services
Room features
All 190 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks such as free WiFi and minibars.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 22-inch LCD TVs with cable channels
  • Electric kettles, daily housekeeping and desks

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10 AM for a fee: IDR 60,000 per person
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Library
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Free babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 8,590 square feet of conference space
  • Business centre

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 22-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: IDR 200000.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately IDR 60000 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Kapuas Palace Hotel Pontianak
Kapuas Palace Hotel
Kapuas Palace Pontianak
Kapuas Palace
Kapuas Palace Pontianak
Kapuas Palace Pontianak Hotel Hotel
Kapuas Palace Pontianak Hotel Pontianak
Kapuas Palace Pontianak Hotel Hotel Pontianak

Frequently asked questions

Does Kapuas Palace Pontianak Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Kapuas Palace Pontianak Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kapuas Palace Pontianak Hotel?

Self-parking is free at this property.

What time is check-in at Kapuas Palace Pontianak Hotel?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Kapuas Palace Pontianak Hotel?

Checkout is at noon.

Where is Kapuas Palace Pontianak Hotel located?

This family-friendly Pontianak hotel is within 1 mi (2 km) of Gajah Mada Shopping Complex, Museum Provinsi Kalimantan Barat and Vihara Bodhisatva Karaniya Metta. Ayani Mega Mall and Kapuas Indah Building are also within 2 miles (3 km).

Kapuas Palace Pontianak Hotel Reviews

Reviews

5.0
Rating 10 - Excellent. 1 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 4 out of 7 reviews

5.4/10

Cleanliness

5.8/10

Staff & service

2.0/10

Amenities

4.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Nur Nazurah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

2/10 Terrible

Sabri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

2/10 Terrible

Aciss, Kuala Lumpur

Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Poor housekeeping and maintenance makes these property looks bad. Cockroaches, water stained, water leaks are things you can see in most of the places. Please find other options!
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Poor maintenance and house keeping makes
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2018

2/10 Terrible

Thomas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Roach Motel
Roaches in the hotel room. Hole in floor. Tub dinged in several places through the ceramic. Pool water like milk. Wifi never worked. Front desk people no help even though we spoke Malay.Had to battle for an extra thin towel. Very basic breakfast.
Stayed 2 nights in Sep 2018

8/10 Good

Dino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe place
Convince