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Mercure Pontianak City Center

4.0 star property
Unwind at this upscale oasis with gardens and pools amidst urban bustle.

Photo gallery for Mercure Pontianak City Center

Outdoor pool
Superior Twin Room, 2 Single Beds
Interior
Spa reception
Lake
In the heart of Pontianak's business district, Mercure Pontianak City Center offers a serene escape. Unwind by the garden or take a dip in the outdoor pool. Ebony, our on-site restaurant, serves delicious meals with scenic views and is accompanied by amenities like an on-site spa tub and sauna.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Breakfast available
  • Gym
  • Room service
The current price is AU$69
includes taxes & fees
9 Feb - 10 Feb

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 25 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 22 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 25 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Front of property - evening/night

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Hotel Neo Gajah Mada Pontianak by ASTON
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About the area

Map
Jalan Jenderal Ahmad Yani, 91, Pontianak, West Kalimantan, 78124

What's nearby

  • Ayani Mega Mall - 3 min walk
  • Museum Provinsi Kalimantan Barat - 9 min walk
  • Gajah Mada Shopping Complex - 4 min drive
  • Alun Alun Kapuas - 5 min drive
  • Danau Sentarum National Park - 8 min drive

Getting around

  • Pontianak (PNK-Supadio) - 28 min drive

Restaurants

  • ‪Excelso - ‬3 min walk
  • ‪Marugame Udon - ‬3 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Pizza Hut - ‬4 min walk
  • ‪A&W - ‬3 min walk

About this property

Mercure Pontianak City Center

Upscale hotel in the business district
You can look forward to a terrace, shopping on-site and a garden at Mercure Pontianak City Center. For some rest and relaxation, visit the sauna or the hot tub. The on-site restaurant, Ebony, offers breakfast, lunch, dinner and pool views. In addition to a playground and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool and a children's pool
  • Free self-parking
  • Buffet breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge)
  • Express check-in, a vegetable garden and a computer station
Room features
All 265 rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches such as free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LCD TVs with satellite channels
  • Fridges, electric kettles and daily housekeeping

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 5:30 AM to 10:30 AM for a fee: IDR 110,000 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ebony

Things to do

  • Bicycle rentals
  • Children's pool
  • Health club
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • Lift

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 1:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 110000 per person
  • Airport shuttle fee: IDR 120000 per vehicle (return)
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Mercure Hotel Pontianak
Mercure Pontianak
Mercure Pontianak Hotel Pontianak
Mercure Pontianak City Center Hotel
Mercure Pontianak City Center Hotel
Mercure Pontianak City Center Pontianak
Mercure Pontianak City Center Hotel Pontianak

Frequently asked questions

Does Mercure Pontianak City Center have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Mercure Pontianak City Center?

As of 8 Feb 2025, prices found for a 1-night stay for 2 adults at Mercure Pontianak City Center on 9 Feb 2025 start from AU$68.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Pontianak City Center pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Pontianak City Center?

Self-parking is free at this property.

What time is check-in at Mercure Pontianak City Center?

Check-in start time: 2 PM; check-in end time: 1:00 AM. After-hours check-in is not available.

What time is check-out at Mercure Pontianak City Center?

Checkout is at noon.

Does Mercure Pontianak City Center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 120000 per vehicle applies.

Where is Mercure Pontianak City Center located?

Located in the heart of Pontianak, this hotel is within a 10-minute walk of Ayani Mega Mall, Diguli Park and Museum Provinsi Kalimantan Barat. Gajah Mada Shopping Complex and Vihara Bodhisatva Karaniya Metta are also within 3 miles (5 km).

Mercure Pontianak City Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 26 out of 109 reviews
Rating 8 - Good. 51 out of 109 reviews
Rating 6 - Okay. 19 out of 109 reviews
Rating 4 - Poor. 11 out of 109 reviews
Rating 2 - Terrible. 2 out of 109 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family stay
Location convenient to shopping mall. Rooms ok and nice they had a fridge. Quite noisy in room sometimes even at 11.30 pm Staff helpful.
Stayed 5 nights in Jun 2024

6/10 Okay

Ricky

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

John

Stayed 6 nights in Apr 2024

6/10 Okay

RODERICK

Travelled with partner
Disliked: Property conditions & facilities
no hot water. pool was dirty. buffet breakfast is so so. room amenities not so impressive. for its level and reputation, it was a disappointing stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Karolyn

Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

10/10 Excellent

RODERICK

Stayed 1 night in Mar 2023

10/10 Excellent

Mohamed

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

4/10 Poor

Diana

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We checked in to the room with broken door in the restroom. Hair dryer was not working. Breakfast was terrible. Overall we’re disappointed with staying here.
Stayed 1 night in Apr 2022

6/10 Okay

Aida

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room i has been stay for 8 day the AC was not cool at all. Since first nite staying already complaining to the receptionist and they said will chexk on it till next 2 day again i did tell them about and still the same nothing happening. As same the shower drain is blocked too. On my last day too laundry late delivery to me till the day i wanted and need to call for it. Hope they will more play attention to the guest request when they feel somethinf wrong with the room.
Stayed 8 nights in Mar 2022

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I didn't like there's no free breakfast for my family even though I paid for the hotel included free breakfast according to that hotel website anyway
Stayed 2 nights in May 2021

4/10 Poor

Dyg Sapiah

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At centre near ayani shopping centre. Staff are friendly. Breakfast is good.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near mall
Best hotel in Pontianak. Beside a mall.
Stayed 1 night in Sep 2019

6/10 Okay

HPO

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The building is great and staffs are friendly. I am disappointed because I didn’t get to have my rooms as I reversed. My family has allergies which can’t inhale cigarette smoke and she has to use inhaler. We were put on the smoking floor.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Nice property located nearby shopping mall. However room is quite old.
Stayed 2 nights in Apr 2019

4/10 Poor

Ken, Kuching

Disliked: Staff & service, amenities, property conditions & facilities
The air conditioner is not working properly especially now during hot season
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

Ros, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff & room very clean.. near with Mega Mall
Stayed 2 nights in Nov 2018

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

2/10 Terrible

Chelvam, KL

Liked: Staff & service
Disliked: Property conditions & facilities
Bad Experience.
WE have to call 10 times and wait hours for them to come and do something not right in the room. I think Expedia customers are given the worst rooms in the hotel. This is not the first time I have experienced this kind of treatment under Expedia.
Stayed 2 nights in Oct 2018