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Sure Hotel by Best Western Rhoen Garden

4.0 star property
Hotel in Poppenhausen with full-service spa and sauna

Photo gallery for Sure Hotel by Best Western Rhoen Garden

Lobby
Sauna, body treatments, aromatherapy, hot stone massages
Indoor pool, open 7 AM to 8:30 PM, pool loungers
Exterior
Daily buffet breakfast (EUR 18.00 per person)
Nestled in a beautiful setting, Sure Hotel by Best Western Rhoen Garden offers an inviting atmosphere with a playground and garden. Treat yourself to international cuisine at Bergstube, unwind with aromatherapy at the onsite spa Huebschmach Huesi or lounge by the indoor pool.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Spa
  • Breakfast available
  • Room service
The current price is AU$122
includes taxes & fees
9 Mar - 10 Mar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Economy Room, 1 Single Bed

Economy Room, 1 Single Bed

Economy Room, 1 Single Bed

Highlights

Heating
Flat-screen TV
Bathrobes
Private bathroom
Satellite channels
Daily housekeeping
Desk
Wardrobe
  • 16 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Room, 1 Queen Bed

Comfort Room, 1 Queen Bed

Comfort Room, 1 Queen Bed

Highlights

Heating
Flat-screen TV
Bathrobes
Private bathroom
Satellite channels
Daily housekeeping
Desk
Wardrobe
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

Family Room, Multiple Beds

Highlights

Heating
Flat-screen TV
Bathrobes
Private bathroom
Satellite channels
Daily housekeeping
Desk
Wardrobe
  • 34 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Room, 2 Single Beds, Balcony

Superior Room, 2 Single Beds, Balcony

Superior Room, 2 Single Beds, Balcony

Highlights

Balcony
Heating
Flat-screen TV
Bathrobes
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

Standard Room, 1 Double Bed, Balcony, Valley View (Walk-in Shower)

Highlights

Balcony
Heating
Flat-screen TV
Bathrobes
Private bathroom
Satellite channels
Daily housekeeping
In-room safe
  • Sleeps 2
  • 1 Double Bed

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includes taxes & fees
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About the area

Map
Kohlstöcken 4, Poppenhausen, HE, 36163

What's nearby

  • Hessian Rhön Nature Park - 1 min walk
  • Wildpark Gersfeld (Rhön) - 9 min drive
  • Wasserkuppe - 9 min drive
  • Milseburg - 18 min drive
  • Kreuzberg Monastery - 19 min drive

Getting around

  • Gersfeld (Rhön) Station - 9 min drive
  • Frankfurt Airport (FRA) - 88 min drive

Restaurants

  • ‪Märchenwiesenhütte - ‬5 min drive
  • ‪Fuldaer Haus - ‬10 min drive
  • ‪Hotel Rhön Garden - ‬1 min walk
  • ‪Milseburg - ‬18 min drive
  • ‪Landgasthof Zum Stern - ‬4 min drive

About this property

Sure Hotel by Best Western Rhoen Garden

Upscale hotel
You can look forward to a terrace, a garden and a playground at Sure Hotel by Best Western Rhoen Garden. Indulge in a body wrap, a facial and reflexology at Huebschmach Huesi, the on-site spa. The on-site international cuisine restaurant, Bergstube, offers lunch, dinner and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as an arcade/games room and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An indoor pool with sunloungers
  • Buffet breakfast (surcharge), self-parking (surcharge) and free newspapers
  • A gift shop, luggage storage and meeting rooms
  • A front desk safe, a lift and a billiards/pool table
Room features
All 54 rooms offer comforts such as bathrobes, in addition to thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and cots/infant beds (surcharge)
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Heating, daily housekeeping and desks

Languages

Dutch, English, German, Polish, Romanian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 5 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 11 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bergstube
  • Rhoenissimo
  • Wintergarten

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Ski storage

Family friendly

  • Arcade/game room
  • Cot (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 20

Special check-in instructions

The front desk is open daily from 7 AM - 8:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of EUR 9 per pet, per day
Welcoming dogs only
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 35.0 per night.
Cots (infant beds) are available for EUR 10.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 14 nights. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 18.00 for adults and from EUR 11.00 for children
  • Self-parking fee: EUR 5 per day
  • Pet fee: EUR 9 per pet, per day
  • Late check-out fee: EUR 20 (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per night
  • Rollaway bed fee: EUR 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Property Registration Number HRB99409B

We should mention

Pool access available from 7 AM to 8:30 PM
Only registered guests are allowed in the guestrooms

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Best Western Hotel Rhoen Garden Poppenhausen
Hotel Rhoen Garden Poppenhausen
Rhoen Garden
Rhoen Garden Poppenhausen
Hotel Rhön Garden Poppenhausen
Best Western Rhoen Garden Poppenhausen
Rhön Garden Poppenhausen
Rhön Garden
Best Western Rhoen Garden
Sure By Rhoen Poppenhausen
Best Western Hotel Rhoen Garden
Sure Hotel by Best Western Rhoen Garden Hotel
Sure Hotel by Best Western Rhoen Garden Poppenhausen
Sure Hotel by Best Western Rhoen Garden Hotel Poppenhausen

Frequently asked questions

Does Sure Hotel by Best Western Rhoen Garden have a pool?

Yes, this property has an indoor pool. Pool access is from 7 AM to 8:30 PM.

How much does it cost to stay at Sure Hotel by Best Western Rhoen Garden?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Sure Hotel by Best Western Rhoen Garden on 9 Mar 2025 start from AU$118.93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sure Hotel by Best Western Rhoen Garden pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 9 per pet, per day.

How much is parking at Sure Hotel by Best Western Rhoen Garden?

Self-parking is available for EUR 5 per day.

What time is check-in at Sure Hotel by Best Western Rhoen Garden?

Check-in start time: 3:00 PM; check-in end time: 8:30 PM. After-hours check-in is not available.

What time is check-out at Sure Hotel by Best Western Rhoen Garden?

Checkout is at noon. Late checkout is available for EUR 20 (subject to availability).

Where is Sure Hotel by Best Western Rhoen Garden located?

Situated in Poppenhausen, this spa hotel is steps from Hessian Rhön Nature Park and within 3 mi (5 km) of Wasserkuppe and Sommerrodelbahn Wasserkuppe. Wasserkuppe Summer Toboggan and Rhönbob are also within 3 miles (5 km).

Sure Hotel by Best Western Rhoen Garden Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 47 out of 115 reviews
Rating 8 - Good. 49 out of 115 reviews
Rating 6 - Okay. 15 out of 115 reviews
Rating 4 - Poor. 3 out of 115 reviews
Rating 2 - Terrible. 1 out of 115 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

joseph, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place in a quiet scenic area. Facilities are great plus dining is very personable. Deducted a star due to a front desk member who was rude to me during check in(plus couldn’t locate our reservation the supervisor stepped in and took care of us). Also,our door lock needed repair (the maintenance guy there was top notch and saved the day by fixing our door). Aside from our check in woes this is a very nice place to stay and will probably stay here again.
Stayed 2 nights in Nov 2023

8/10 Good

Dagmar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We really liked the location. We spent a weekend here and hiking trails are starting directly behind the hotel. No need to take the car to start. You can order a packed lunch that is filled with enough food and drinks for 2. The breakfast was great! We did not try the restaurant. Our room was to the backyard (into the forest) and after check in Friday evening we were a bit disappointed as we expected a view into the beautiful landscape. But next morning we had the sunrise on our site and sat in the sun on our balcony - everybody happy again!During hot summer days these rooms might not have the best view but should stay cooler than the rooms on the other site. The rooms are clean and stuffed with all you need. Don`t expect modern style furniture at this traditional house. Everybody from the staff was really friendly and made us feel very welcome. We enjoyed the swimming pool and the sauna after our hike. Unfortunately Spa treatments are not offered at the moment.
Stayed 2 nights in May 2022

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay. Nice pool and Sauna Spa.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Peter, Portland, ME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel. Close to Wasserkuppe Mountain. Good facilities (Pool, Sauna). Nice Breakfast.
Stayed 1 night in Sep 2018

10/10 Excellent

Anna, Malmö, Sweden

Fantastic hotel with friendly atmosphere. A home away from home.
Stayed 1 night in Sep 2018

8/10 Good

Enong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Joerg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Family Hotel
Nice Family rooms, great view, very friendly and competent staff.

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities
Super Spa Area
Stayed 3 nights in Nov 2024

8/10 Good

Julia

Stayed 1 night in Oct 2024

10/10 Excellent

Parveen Singh

Stayed 1 night in Sep 2024

10/10 Excellent

Ludwig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:-)
Stayed 1 night in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service
Ein schöner Aufenthalt. Das Hotel ist in die Jahre gekommen. Es ist gepflegt.
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Övernattning
Rummet hade ett nyrenoverat badrum som var väldigt fint. Rummet var omodernt men fräsch och rent. Det tillkom parkeringsavgift på 5 euro vilket tycktes menlöst och obefogat då hotellet ligger mitt ute i naturen. Hotellet saknar uteplats att sitta och njuta av solen i. Utomhusmiljön är något ovårdad och har mer att önska. Frukosten ingick inte utan tillkom för 18 euro. Den var väldigt fräsch och hade de mesta man kan önska sig. Mycket gott.
Stayed 1 night in Jul 2024

10/10 Excellent

Troels

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skøn perle i bakkerne
Romantisk hotel med dejlig morgenbuffet
Stayed 1 night in Jul 2024

6/10 Okay

G

Hallo Het hotel was prima alleen het is wat verouderd en mag wel wat opknapt aan de buitenkant. Wij vonden het belachelijk dat je 5 euro moest betalen voor het parkeren. Terwijl het hotel ver buiten het centrum stond.
Stayed 1 night in Jul 2024

6/10 Okay

Anja

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Zimmer sind sauber. Etwas in die Jahre gekommen, aber renoviertes Bad. Schließsystem Katastrophe. Wie überall, zu wenig Personal, Frühstücksservice morgens überfordert. Personal abends schlechte Deutschkenntnisse. Leider kein Außenbereich, außer beim Schwimmbad.
Stayed 2 nights in Jul 2024

8/10 Good

Michaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Frühstück, Schwimmbad und Sauna sauber. Abendbuffe für Vegetarier nicht sehr spannend
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop and nice food
Very nice hotel in the middle of nowhere. The food was surprisingly great and the staff were really nice. Very quiet place, but just what we needed
Stayed 1 night in Jul 2024

6/10 Okay

Amalie Brendstrup

Stayed 1 night in Jul 2024

10/10 Excellent

Wolfgang

Stayed 1 night in Jul 2024

10/10 Excellent

Anita

Travelled with family
Stayed 1 night in Jul 2024