6/10 Okay
Jen
Travelled with family
15 Nov 2024
Disliked: Staff & service
This property has lots of history and potential! It's beautiful. However, we had a room with no hot water and only one plug in worked, so we couldn't charge our families phones. We didn't complain because we were only there one night and didn't really need to shower (even though I wanted one). I was still happy! However, when we checked out, told the front desk lady about the plug in and cold water, only to be thoughtful for the next guests staying after us. We stayed in room 207. The lady basically told me that it wasn't possible. She asked if I left the hot water running to warm it up. I said "yes" for approx 10-12 mins and it was very cold. She said that was unlikely and not telling the truth. I wasn't lying! I am 52 years old and I know how to get warm water. I wasn't upset that we had cold water but I was unhappy with her response: I didn't need to tell her upon checkout, I was just being thoughtful for future guests. We will not stay there again!
Jen
Stayed 1 night in Nov 2024