Portuense Holidays from AU$8,542

Pre- arrival: after booking, the hotel provided seamless, efficient and rapid communication with any questions and concerns that I had. In terms of airport pickups, tours, and personal experience. Arrival: we did airport pickup via the hotel and the driver Sandro was wonderful providing clear directions to our meeting point. Hotel appearance was clean, staff approachable and ready to serve . We traveled for a birthday celebration and informed the staff prior. On site they provided us with welcome drinks of choice. (It’s the small things). Rooms: appeared cleaned even smelled clean , however, on further inspection the bathroom was dirty. The bathtub had a long streak of pee stained streaked down the middle for whatever reason. As an housekeeping manager I was very displeased to see that. Front desk was speedy enough to send a houseman to clean it but no sanitizing was done just plain water. Room comfort: room was spacious and bed was comfortable. I prefer my room to be pitch black but did not get that even though there were black out blinders. The smoke detector had a blue hue to it which made sleep a bit difficult along with a flashing light in bed and bathroom. (For people who suffers with seizures can be very concerning). Surroundings: Perfect location of this property it’s within the hustle and bustle of the city but nestled away perfectly and provided quiet. There are a multitude of restaurants done the path. Would recommend.