Poughquag Holidays from AU$1,547

Front desk staff and cooking/serving staff were very friendly. Free breakfast was pretty tasty, with good scrambled eggs, though bacon was a tad salty. Bananas provided were nice and fresh -- just right. Dinner ordered from the Volpe restaurant tasted good. Pro tip if the weather's good -- you can take your food out into their very nice outdoor courtyard. I had more trouble than usual getting their shower to work. It's always a little counter-intuitive to figure out the magic combination of turning things to get the water flowing, but this time, it seemed like it really wasn't working.

The hotel is very lovely, and the public spaces are wonderful since the upgrade. There are a few things that would make a huge difference to the guest's experience. The bathroom looks lovely, but these suggestions would make it truly 5 star; brighter light, a shelf and a hook, a non-slip pad in the shower (the marble floor is terrorizing), a lighted magnifying mirror all other hotels have these. Why a fridge that doesn't work, take it away or fill it up. The sofa and side chair although cute to look at weren't very comfortable to sit in. Furniture with a higher back would be better. I wonder if the manager ever stays for a few days in the hotel rooms, with clothes and makeup for a trip? All the staff were amazing everyone was willing to help us they were accommodating, polite and lovely which is not the way the Park Lane use to be. We were guest on a very busy weekend no one seemed overwhelmed. One place that was overwhelmed was the elevator!!! OMG everyone was moaning about the card not taking the number. You know it is a problem that has to be fixed. I will be shocked if there is any response from the powers that be not AI to this email. Thank you for letting me vent, Michelle Sandler 5 nights at the hotel

Staff friendly and accommodating delicious dinning and quick room service , but room had a strong cigarette smell on 18th floor.

I received exceptional service and truly felt cared for and respected. The level of compassion shown by the staff at Lotte Palace was beyond anything I have experienced before. Thank you to the team for their remarkable dedication. With many staff members having 20 to 40 years of service, I can see why this place stands out.

Good location in Manhattan for getting everywhere