Pound Ridge Holidays from AU$4,696

My room was very noisy during the night. First, the city noises, such as garbage trucks working at 2am in the morning, that could be avoided eith better window isolation, then inside the room there was some noise of water dripping inside the walls and the noise of the centeal ACV system running. Additionally, the room was very hot and no way to control the temperature.

clean and size of the room.

Arrival wasn’t the warmest. As we pulled up to the valet area with our car, there was no valet ?! There wasn’t anyone to offered help with our bags on our check in date. Didn’t sleep well due to the ac unit in our room. They had an old school ac unit out the window that was very noisy. Shower was fantastic, good pressure good heat. Check out was better, they were nice enough to hold our bags for 2 hours, and they helped with the bags, and gave us water for our departure. If they fix the ac unit or replace it, and service at arrival I would consider rebooking. First impressions go a long way.

i did not receive anything for staying in a ph, they need to put coffee in room, and room service in the morning

I stayed on the 3rd floor and would not advise that if you want peace and quiet, particularly on a Friday/Saturday night, as the music noise from the lobby bar was very loud below me. I struggled to get to sleep before 2am.