2/10 Terrible
Boye
Travelled with partner
2 Dec 2024
Liked: Cleanliness, amenities, property conditions & facilities
Though my Expedia reservation reads "One Adult", I don't know why it reads one adult as I was travelling with my wife and made the booking writing our names (two names) boldly (i.e. Reservation for "A" & "B" on the reservation form), so it is clear that the reservation is for two people, even thought "one adult" is showing somewhere else on the form, which could have been an error. At least Expedia and the hotel reviewed the form and didn't point out that the form reads "one adult" but two names were provided to be the guests at the hotel. The reservation showing my name and my wife's name was confirmed by both the hotel and Expedia. I informed the hotel that my wife will be arriving a day before me. When I arrived at the hotel a day after my wife's arrival, the hotel insisted I have to pay for my stay separately making two payments for us as a couple and that otherwise I cannot check in. I reserved one room for us as a couple, and the hotel is asking me to pay per head. I have never witnessed this in my life. The hotel charged me double payments for our stay for the number of days that we stayed there. That was very dubious and fraudulent behaviour on the part of the hotel.A BIG FRAUD. I am demanding an immediate refund of my extra one person payment or Expedia should refund the payment I made to it.The hotel actually told me to contact Expedia and collect my money. Once that is done, that will correct the double payment made by me. Expedia,please do the needful.
Thank you.
Boye
Stayed 8 nights in Nov 2024