Property was very nice and in a quiet quaint area of Kauai. This unit has everything you need to go to the beach, which is wonderful when traveling. This unit is cute and mostly up to date, bathrooms are decent but a bit older.
Unfortunately, when we walked in very late after a long trip, the unit was not cleaned from the last guest. It was 11:30pm, messaged the owner and no response until the morning. Thankfully the Vrbo info had the security number in the information. We called that number and within 10-15 minutes the security guard had us in a new unit. We were impressed with the quick ability to find us a new place for us for the night, as it was very late and with no communication from owner we would have been out of luck for the night. The owner kindly responded early the next morning, helped us work out the situation and was very generous to refund us for the night. While we were disappointed, at the beginning the The Cliffs property did go in and clean the unit so we could enjoy the rest of our stay.
Communication was ok. The owner did say they were working with the front office to resolve issues. We only knew we were able to move over to the unit because we went to front office and they called us once it was ready, because we gave them out cell number. The owner never contacted us. We communicated we were moving over, and told them thank you, and messaged them when leaving saying thank you, and told them about a stain on the comforter and never heard from them.
We were very appreciative for the Cliffs quick ability to assist and either the owner or The Cliffs kindly gave us coffee, wine, & chocolates. It was our 20 year anniversary, not sure if it was from The Cliffs front office or the owner but it was a very kind gesture! We also randomly received a bottle of champagne on the door step on our last night, which was also very kind but not sure who it was from.
The owner said the cleanliness has never been an issue, as sometimes people mess up, which is acceptable. A little more communication would have been nice but not necessary, need as we did figure things out. One other note is the picture of the chairs in front of the ocean is a bit of a walk from the unit, but beautiful.