Profilia Holidays from AU$484

It’s alright… but Not the greatest. Appreciating it’s a massive complex but the whole place looks and feels a bit tired. 50 years old this year… and you can tell. Check in is painful and for some reason seems to take an age. We stayed in one of the family bungalow suites up the mountain side. Concierge service with buggies to get you up and down thank god. The room was ok but… as I say… in need of a refurb. Aircon in the room defo needs a re-gas or service. Had trouble getting to sleep some nights as it was still pretty hot in the room. Had an “American” style breakfast included… lots to choose from. Staff could defo do with cheering up a bit… not many smiles knocking around. Overall… I’d give it 6 out of 10.

Pools, entertainment and staff were excellent. Watersides and carousel were great. Drinks undrinkable and food was VERY repetitive but available constantly. Never had to worry about our children going hungry or being board.

We love this hotel! We had a private pool Good food and drinks.

Staff were lovely and helpful. Hotel was immaculate and luxurious and could not ask for a better position minutes from the old town. Room fabulous but no daily bottle of water which we would expect from a 5* hotel. Minor disappointment was the lack of sun beds which meant we could not use the pool only once so went to the beach most days. Breakfast ran out of items and orange juice for the first few days of our stay but overall the hotel is beautiful with the perfect location.

It is not bad resort and the service was great when I checked in because I was very early and they let me check in and store my luggage and even let me use their staff’s fridge to store my cold food. But after I got my room in the afternoon I use the shower and find that the water is really yellow then I spoke to the receptionist and tell them my concern and she told me that it had nothing to do with them it is the area water supply and should be OK tomorrow. The next day I check again and the hot water still very yellow and I check the cold water but it was very clear therefore I am very sure is not the water supply got problem. So I went to the reception again and reported this and the duty manager went to my room and checked the hot water and even take a video but said they will let me know. And the end I have finished my holiday and still have not received any update why the hot water is yellow. I am very disappointed with the hotel.