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El Encanto

2.5 star property
Colonial hotel with rooftop terrace and spa services

Photo gallery for El Encanto

Standard Loft, 1 Double Bed
Front of property
View from property
Lobby sitting area
Interior

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Room service
  • Air conditioning
  • 24/7 front desk
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Highlights

Garden
Balcony
Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Loft, 1 Double Bed

Standard Loft, 1 Double Bed

Standard Loft, 1 Double Bed

Highlights

Garden
Balcony
Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Double Room, 1 King Bed

Luxury Double Room, 1 King Bed

Luxury Double Room, 1 King Bed

Highlights

Garden
Balcony
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Hairdryer
  • 7 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | View from room

Superior Room, 2 Double Beds

Highlights

Garden
Balcony
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Hairdryer
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
5 Poniente No. 105, Local B, Centro, Puebla, PUE, 72000

What's nearby

  • Puebla Cathedral - 2 min walk - 0.2 km
  • Zócalo de Puebla - 2 min walk - 0.2 km
  • Puebla Convention Center - 10 min walk - 0.9 km
  • Centro Expositor - 6 min drive - 3.0 km
  • Angelopolis Commercial Center - 6 min drive - 5.3 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 10 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 43 min drive

Restaurants

  • ‪El Mural de los Poblanos - ‬2 min walk
  • ‪Tortas Meche - ‬2 min walk
  • ‪Attico 303 - ‬2 min walk
  • ‪Comal Cocina de Antojo - ‬1 min walk
  • ‪Miel de Agave - ‬3 min walk

About this property

El Encanto

Hotel near Zócalo de Puebla
Close to Puebla Cathedral, El Encanto provides amenities, such as a rooftop terrace and a bar. Treat yourself to spa services, such as a deep-tissue massage, a body scrub or a body treatment. Stay connected with free in-room WiFi.
Additional perks include:
  • A round-trip airport shuttle (surcharge), 1 meeting room and smoke-free property
  • Tour/ticket information, wedding services and a lift
  • Luggage storage, concierge services and multilingual staff
Room features
All rooms are individually furnished, and feature comforts such as air conditioning, as well as perks such as free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Private gardens, housekeeping and phones

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available from 8:00 PM to 8:00 AM; MXN 100 per night; reservations required
  • Return airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height electrical sockets in bathroom

More

  • 1 building
  • 2 floors
  • Built in 1750
  • Colonial architecture
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 400 per vehicle (one-way, maximum occupancy 0)
  • Nearby parking fee: MXN 100 per night (3281 ft away; open 8:00 PM to 8:00 AM)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

El Encanto Hotel Puebla
El Encanto Puebla
El Encanto Hotel
El Encanto Puebla
El Encanto Hotel Puebla

Frequently asked questions

Is El Encanto pet-friendly?

No, pets are not allowed at this property.

What time is check-in at El Encanto?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at El Encanto?

Checkout is at noon.

Does El Encanto provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM-11:30 PM on request. A fee of MXN 400 per vehicle applies.

Where is El Encanto located?

Located in Puebla Historic Center, this hotel is steps away from Palafoxiana Library, Zócalo de Puebla and Puebla Cathedral. Bello Museum and Amparo Museum are also within 5 minutes. Puebla–Cholula Tourist Train Terminal is 24 minutes by foot.

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El Encanto Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 42 out of 120 reviews
Rating 8 - Good. 33 out of 120 reviews
Rating 6 - Okay. 15 out of 120 reviews
Rating 4 - Poor. 14 out of 120 reviews
Rating 2 - Terrible. 16 out of 120 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10

We got at our room it was no toilet paper
Stayed 1 night in May 2025

2/10

worst hotel I'vebeen in my life
Stayed 2 nights in Jan 2024

8/10

I read the reviews about ac not working properly so I made sure to ask about the ac. They assured me it was working. I left AC on Coldest setting and it never got cool. I let staff know the next day as well. Horrible sleeping experience when it’s hot. Overall the place is cool.
Stayed 1 night in May 2025

10/10

El Encanto was a wonderful stay, we were there for a wedding, from the outside you could not imagine the beauty with in, it’s rustic and beautiful and great picture ops all around the hotel, if you get the corner room it has a balcony looking out to the cathedral and wow, the rooftop bar was where the wedding took place breath taking view of the cathedral and when lit at night wow, wonderful all around, only complaints I have to give bathroom in our room had water marks on the ceilings and walls, some rooms did smell a little damp or moldy from what I was told, steak at the reception did not meet anyone’s expectations it was tough and dry could not be cut or chewed at all, other than that the rest of the food an cocktails were delicious, Hotel is very centric everything is within walking distance, plenty of delicious restaurant all around
Stayed 2 nights in Jan 2024

4/10

The air conditioning did not work. The room was hot, humid, and uncomfortable. In the morning I went to check out and was in the elevator with my luggage. The door closed, I pressed the button, and then nothing. I was trapped inside and had to call the front desk on my phone to get someone to come help me get out.
Stayed 1 night in May 2024

2/10

La ubicacion y la decoración es buena pero toenen pésima higiene, el dia que llegamos no tenian huespedes el hotel estaba cerrado y aun asi el baño tenía basura, la habitacion tambien tenia cosas tiradas, la atencion del personal fue muy mala , solocitamos la limpieza de la habitacion y no la realizaron. Decidieron cambiarnos de habitación lo cual agradezco pero tampoco estaba muy limpia que digamos.
Stayed 3 nights in Jun 2025

2/10

Este “hotel” ODIA a sus huéspedes. Cero respeto al descanso o la comodidad en general de las personas. Para empezar NO tiene estacionamiento, este lo pagas por separado y está a cuadra y media del lugar. $13 pesos por hora más las pensión nocturna de $100 pesos. Esta propiedad cuenta con una terraza que actúa como restaurante y centro nocturno por lo que tus noches estarán llenas de ruido hasta la madrugada; solicité en recepción respeto al descanso y me dijeron que no podían hacer nada al respecto. Toallas rotas, pisos y baños con mal aspecto. Ruidos exteriores de la calle y un servicio al cliente PESIMO es lo que te espera en este lugar. Es una pena pues el lugar como tal pudiera ser muy bueno. No lo recomiendo ni un poco.
Stayed 2 nights in May 2025

10/10

Stayed 1 night in May 2025

8/10

La verdad muy buenas avitaciones, la recomiendo de verdad .
Stayed 1 night in Apr 2025

10/10

Solo que no hay agua caliente 😅 Pero todo lo demás esta perfecto
Stayed 1 night in Apr 2025

8/10

Stayed 2 nights in Nov 2024

10/10

Stayed 1 night in Nov 2024

2/10

El hotel es bonito, sus habitaciones parecen cómodas sin embargo es imposible descansar. En la planta alta tiene una terraza/ restaurante/ bar con música a todo volumen y charlas así como carcajadas hasta la madrugada. A las 5:00 am ya estaban haciendo ruido en las instalaciones del hotel, el elevador solo funciona a veces, los lavabos están tapados así que todo se queda ahí flotando, nunca tuvimos agua caliente y al salir nos dijeron que debemos abrir la llave del lavabo para luego abrir la regadera! No teníamos papel de baño y lo llevaron al día siguiente, el frigobar no enfría, el ventilador tampoco y la plancha para la ropa estaba quemada así que mancha las prendas. Lo rescatable es que la catedral y el zócalo están cruzando la calle
Stayed 1 night in Nov 2024

4/10

El hotel esta en decadencia , con mucho aroma a humedad y algunas puertas detruidas he inseguras, le falta mucho mantenimiento
Stayed 1 night in Nov 2024

2/10

La peor experiencia en un hotel poblano. Reservé una junior suite, llegué 2:45 y estando la habitación lista no nos dejaron pasar porque el acceso es a las 3, cuando abrimos la puerta no era lo que había reservado, peleamos una hora con el personal grosero y pésimamente preparado y terminaron poniendo un sofá cama, sin sábanas, para cubrir su error. La habitación tenía humedad, el baño y las sábanas moho. No es un hotel boutique, es solo un hotel más del centro con pretensiones, el edificio pudo ser “bonito” pero el personal lo acaba de hundir. Para colmo llegamos a las 2am y tuvimos que tocar la puerta 15 minutos en la calle sola y oscura antes de que Ia recepcionista nos abriera, de mal modo por despertarla. Es sin duda el peor lugar en el que me he quedado en Puebla.
Stayed 1 night in Oct 2024

6/10

Stayed 1 night in Oct 2024

10/10

Stayed 1 night in Sep 2024

10/10

EXCELENTE
Stayed 1 night in Sep 2024

10/10

Stayed 1 night in Sep 2024

4/10

Muy caro para lo que ofrecen. Solo el lugar donde está lo salva
Stayed 2 nights in Sep 2024

8/10

Buen lugar céntrico cerca de la catedral para hospedarse. Excelente vista en la terraza.
Stayed 1 night in May 2024

8/10

Limpio, bonito, buen precio, excelente ubicación, terraza muy bonita
Stayed 1 night in Aug 2024

4/10

El hotel no tiene estándares de limpieza y no contaba con agua para los servicios básicos ni para el aseo del baño ni personal
Stayed 1 night in Jul 2024

2/10

Demasiado ruido tenían una fiesta q la siguieron hasta las 7:00 am no dejaron dormir nada muchos problemas con la agua caliente
Stayed 1 night in Jul 2024

2/10

No hay estacionamiento. No hay agua caliente en las noches. Pedí una toalla y jamás la llevaron. No hay servicio a la habitación (el restaurante abre a las 2 pm y cierra a las 10 pm).
Stayed 1 night in Jun 2024