Puerto Aventuras Holidays from AU$3,580

Amazing place! We love this resort This is our 10 vacation uses this hotel Staff are friendly and the beach is so beautiful! food was good as well .clean rooms .nice staff we had very good time at the resorts .special thanks to concierge Keyla. She was very friendly and helpful. Best place ever .we will be back soon.!

This is the best resort ever, everybody is so friendly and helpful. Wanting to give a big shout out to one of the playmakers, Daniel, he is awesome and friendly and made the stay much better. We had a little bit too much to drink and him along with a couple of his co-workers got us back up to the room safely. I ended up cutting my foot and Daniel and one of the other guys for the medical staff bandaged me right up. And then there was also Jesús the doorman that was awesome as well and very helpful. Absolutely cannot wait to come back to this hotel. If there was anything at all that I could say I didn't really care for it would be that the people in the main area are a little pushy with the sales pitch and I felt myself going different directions to try to avoid the awkwardness quite a few times.

Beautiful location and wonderful people who worked there

We enjoyed the property the food was not that amazing but the drinks were ok. The pool is very nice the entertainment team work very hard to keep the party going

The villas are very nice and comfortable. However, the rest of the resort left more to be desired. Pros: Clean rooms, pools and facilities. Kid friendly pool. Cons: Limited dinning options with average food. My family got the All Inclusive package and were disappointed with the limited beer options included in the package—Tecate and Tecate light. Horrible beer! Other drink options included mixed drinks with hardly any liquor and the drinks were extremely sweet. Getting a drink was also not convenient and service everywhere was so slow! It was almost intentional that staff didn’t want to bring more drinks. Aside from food and drinks, the contactless payment throughout the hotel was a pain. I had cash and wanted to pay for a souvenir in cash and was told that was not an option. Everything must be paid with a room card so we opted not to buy after all. There should be flexibility with payment options. Lastly, a family member got ill during the trip and required medical care due to some severe food poisoning, which we believe was due to food consumed at the resort. The doctor consultation was an additional fee while other resorts offer free medical consultations for guests. Overall, the kids had a good time but we plan to explore other resort options in the future.