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Caracol Plaza

3.5 star property
Sip on cocktails by the pool or explore nearby Marinero Beach. Enjoy delicious meals and take advantage of helpful staff to make your stay unforgettable.

Photo gallery for Caracol Plaza

Living area
Point of interest
Standard Room, 2 Double Beds, Ocean View | Beach/ocean view
Point of interest
View from property

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • 24/7 front desk
  • Room service
  • Parking included
The current price is AU$127
includes taxes & fees
25 Feb - 26 Feb

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Hypo-allergenic bedding
Private bathroom
Hairdryer
Free bottled water
Daily housekeeping
Desk
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds, Ocean View

Highlights

Balcony
Air conditioning
Hypo-allergenic bedding
Private bathroom
Hairdryer
Free bottled water
Daily housekeeping
Desk
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard With Sea View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard With Street View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard With Street View

  • Sleeps 4
  • 2 Double Beds

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About the area

Map
Calle Septima Oriente, esq. 1a Sur, Sector Reforma, Puerto Escondido, OAX, 71980

What's nearby

  • Commercial Walkway - 2 min walk
  • Principal Beach - 7 min walk
  • Zicatela Beach - 7 min walk
  • Carrizalillo Beach - 7 min drive
  • Puerto Angelito Beach - 24 min drive

Getting around

  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.) - 9 min drive

Restaurants

  • ‪La Galeria - ‬8 min walk
  • ‪Bendito's Restauurant y pizzeria italiana - ‬6 min walk
  • ‪Sabores de la Costa - ‬5 min walk
  • ‪Micheladas el Adoquin - ‬6 min walk
  • ‪Restaurante Estrella del Mar - ‬7 min walk

About this property

Caracol Plaza

Hotel near Commercial Walkway
Located close to Principal Beach and Marinero Beach, Caracol Plaza provides a swim-up bar, a poolside bar and a terrace. The on-site international cuisine restaurant, LA CAVA, offers breakfast, lunch and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a garden and a bar.
Other perks include:
  • An outdoor pool and a children's pool, with sunloungers and a swim-up bar
  • Free self-parking
  • Continental breakfast (surcharge), a front desk safe and a lift
  • A banquet hall, a 24-hour front desk and tour/ticket information
  • Guest reviews say great things about the helpful staff
Room features
All 192 rooms boast comforts such as air conditioning, as well as perks such as safes and free bottled water.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Balconies, daily housekeeping and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to noon for a fee: MXN 150 to 250 for adults and MXN 150 to 250 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • LA CAVA

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Conference centre (3,767 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 150 to 250.00 for adults and MXN 150.00 to 250.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 8 AM to 9 PM
No pets and no service animals are allowed at this property

Property is also known as

Caracol Plaza
Caracol Plaza Hotel & Resort
Caracol Plaza Hotel & Resort Puerto Escondido
Caracol Plaza Puerto Escondido
Hotel Caracol Plaza Resort Puerto Escondido
Hotel Caracol Plaza Resort
Caracol Plaza Hotel Puerto Escondido
Caracol Plaza Hotel
Caracol Plaza Hotel Resort
Caracol Plaza Hotel
Caracol Plaza Puerto Escondido
Caracol Plaza Hotel Puerto Escondido

Frequently asked questions

Does Caracol Plaza have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8 AM to 9 PM.

How much does it cost to stay at Caracol Plaza?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Caracol Plaza on 25 Feb 2025 start from AU$127.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Caracol Plaza pet-friendly?

No, pets are not allowed at this property.

How much is parking at Caracol Plaza?

Self-parking is free at this property.

What time is check-in at Caracol Plaza?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Caracol Plaza?

Checkout is at noon.

Where is Caracol Plaza located?

Located in Reforma, this beach hotel is within a 10-minute walk of Commercial Walkway, Principal Beach and Zicatela Beach. Marinero Beach and Puerto Angelito Beach are also within 1 mi (2 km).

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Caracol Plaza Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 139 out of 420 reviews
Rating 8 - Good. 132 out of 420 reviews
Rating 6 - Okay. 84 out of 420 reviews
Rating 4 - Poor. 36 out of 420 reviews
Rating 2 - Terrible. 29 out of 420 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco Jesús Gordo

I love this place
Stayed 2 nights in Jan 2025

6/10 Okay

Wenceslao

Liked: Staff & service
the second elevator was not working. Staff, not friendly.
Stayed 2 nights in Feb 2025

10/10 Excellent

Carolina

Excellent
Stayed 2 nights in Sep 2024

8/10 Good

Carlos

This property was in rebulding process
Stayed 3 nights in Oct 2024

10/10 Excellent

Jessica

The staff were very kind and helpful. The rooms are very spacious. AC blows nice and cold. Wonderful pool with a bar.
Stayed 2 nights in Aug 2024

10/10 Excellent

Katia

Ok
Stayed 2 nights in Nov 2024

8/10 Good

RAMON

There was no refrigerator in the room. There was also bad conditioning.. didn’t work. Food service should be 24/7 not 8am-10pm
Stayed 5 nights in Dec 2024

10/10 Excellent

Danielle

Nice and clean
Stayed 1 night in Jul 2024

6/10 Okay

Vernon

Liked: Staff & service
Tv never worked. Staff said they would work on it but nothing ever done and they didn’t communicate with us after we alerted the staff about it. Disappointing.
Stayed 1 night in Nov 2024

10/10 Excellent

Arturo

Very nice hotel located very close to the beach of Puerto Escondido, walking distance to "El Adoquin" comercial zone, with a great view to the sea from their restaurant, nice and clean rooms, nothing espectacular but with a nice balcony.
Stayed 1 night in Feb 2024

8/10 Good

Javier

all was perfect
Stayed 1 night in Mar 2024

8/10 Good

Alan

Simple clean and safe with a view
A nice place well located . It is a mexican hotel so expect some oddities in the way things work but it is a safe clean hotel. Breakfast buffet is lacking but this is Mexico not Canada.
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price, we were expecting a much nicer room.
Stayed 3 nights in Feb 2024

10/10 Excellent

JORGE

neeeds more improve at the restaurant more recently menu the rooms needs a softly matrres was very hard notice don't used a box spring mattress had a big piece concrete at the bottom them the mattress.
Stayed 10 nights in May 2024

6/10 Okay

William Edward

I didn’t like that the food service would take a long time and sometimes they would forget. Also, the internet was really slow. But other than that, everything was good!
Stayed 5 nights in Jul 2024

6/10 Okay

Yazmin E

Liked: Cleanliness, property conditions & facilities
The rooms have spider webs in the córners of the walls, doors. The ceiling fan dirty. The toilet no seat. When I asked about the toilet seat to one of the cleaning staffs. They said “the room is one of the economic room price”. I got so upset. The staff try to change the wording. I told him I didn’t pay cheap for the room.
Stayed 5 nights in Jul 2024

4/10 Poor

Gabriel

Liked: Staff & service
At the reception they Charged xtra money
Stayed 1 night in Apr 2024

6/10 Okay

SERGIO

Liked: Cleanliness, staff & service
I stayed 5 days. My experience is: 1. Staff is not friendly enough, seems like if you are asking some favours. 2. They could not give me a pair of card keys, the excuse was "if we duplicate, one of them would be deprogrammed". 3. Room maintenance is not properly done, drainage smelled terrible, and cleaning is quite poor. 4. Breakfast taste is OK, but only one typical dish per day, remaining dishes are scramble eggs with Jam or bacon. Not a buffette as I expected. 5. Tours are not offered, I contacted nerby hotels for some tours, when I wanted to be informed by reception, the asnwer was "take this informative paper and call". 6. Pool is not so hygenical, I saw people eating inside and Walter got pulluted.. And some Kids telling their parents that "They did pee inside". 7. For Lunch and dinner, the restaurant does not have many options for dishes. Better to look for something nearby. Hotel arquitecture is amazing but it is being deteriorated by lack of maintenance.
Stayed 4 nights in Aug 2024

6/10 Okay

Robert

This is a tough one. Lots of good things and lots of bad things. That’s why I rated it average. The checkin was good, and the room was good, nothing to complain about. However, regarding the room, it did not have a refrigerator. I knew that before booking this trip. I was hoping for a little better service down at the pool area. After several calls to the receptionist desk, they finally sent Angel. Even though he had only 15 days of experience, he did a good job, taking care of me, and the other guests down at the pool. I ordered a cheeseburger from Angel, and it was delicious, exactly how I ordered it. My room had a balcony, but there was no table or chairs to sit on. The way everything else was going I decided to not even try to fix the problem. I checked out the following morning and the daytime receptionist couldn’t even give me a receipt or call a taxi. He gave me a piece of paper with instructions on it as to how to get a receipt online. He told me to walk down a very steep road, and I would be able to hail a cab from there, terrible. And if I had had a good experience there, I was planning to spend the rest of my three week vacation at that hotel. But sadly it was not to be. According to my very unofficial count, there were about 10 families there. And they did not have enough staff to handle them, even though the hotel has room for hundreds! 👎
Stayed 1 night in Feb 2024

4/10 Poor

VICTOR

Liked: Staff & service, property conditions & facilities
Expedía no ayudó con un inconveniente, no regresó llamada de apoyo… la administración no tiene la atención requerida con sus clientes “¿en que puedo ayudarlos?” Mucho ruido en la noche, un domingo a las & am haciendo trabajos de albañilería y golpeando pisos…. No recomendable hasta que no corrijan la administración…
Stayed 4 nights in Feb 2025

8/10 Good

Germán

Stayed 2 nights in Feb 2025

8/10 Good

alexis

Todo bien, incluso la playa estaa 7 mins a pie. Solo la televisión podría mejorar en cuestión de el satélite.
Stayed 1 night in Feb 2025

10/10 Excellent

Estefania

Todo muy bien
Stayed 2 nights in Feb 2025

8/10 Good

María Elena

Es un lugar adecuado para descansar y disfrutar del ambiente de playa. Hace falta personal para limpiar las áreas comunes, los jardines y patios que están en la alberca.
Stayed 2 nights in Feb 2025

6/10 Okay

Carlos

Capacitar a los trabajadores para dar un buen servicio al huesped
Stayed 1 night in Feb 2025