8/10 Good
APRIL, Santa Rosa
Travelled with partner
6 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd stay at Casa Kimberly, and mostly good. The hotel manager is a delight and warmly welcomed us. We also dined at the hotel and the food and service was absolutely incredible! They have very specific guidelines about dress code, and it was lovely to sit in the gorgeous dining room, surrounded by beautiful people, impeccably dressed. Not a pair of Crocs in sight! We stayed in the Richard Burton room, and it was lovely, but could do with a few upgrades. The antique mirror above the sink in the bathroom needs to be replaced. Antiques are nice, but the mirror is blurry - replace the glass! Also, the shower needs additional towel hooks. Note that the shower floor was was verrrry slippery and some type of non slip tile needs to be installed for safety. Lastly, a nice bench at the foot of the bed would be appreciated, to have an additional place to sit. The room has a round table and two extremely heavy chairs which were not always easy to navigate. Overall a good stay. There was some confusion on our check-out day regarding check-out time. I'd just come out of the spa, and was very relaxed. Denise at the front desk told us we had 20 minutes to clear out of our room or be charged a fee. I thought that since I had a spa service they'd extend our check-out time. Needless to say, we hurriedly got our things together and departed, but it felt like we were shoved out the door.
APRIL
Stayed 1 night in Nov 2024
