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Crown Paradise Golden Puerto Vallarta All Inclusive

4.0 star property
Adults-only beachfront property with an outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crown Paradise Golden Puerto Vallarta All Inclusive

Outdoor pool, free pool cabanas, pool umbrellas
Beach bar
Couples treatment room(s), hot tub, hot springs/mineral springs
Honeymoon Room, 1 King Bed, Sea View
Poolside bar

Reviews

7.2 out of 10

Good

Popular amenities

  • Pool
  • Spa
  • Restaurant
  • All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub
The price is AU$341
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Honeymoon Room, 1 King Bed, Sea View

Honeymoon Room, 1 King Bed, Sea View

Honeymoon Room, 1 King Bed, Sea View

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Free minibar, in-room safe, individually furnished, laptop workspace

Deluxe Room, Partial Ocean View

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Rainfall showerhead
Private bathroom
  • 35.0 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Crown Plus

Suite Crown Plus

Suite Crown Plus

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Rainfall showerhead
Private bathroom
  • 38.6 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Crown

Suite Crown

Suite Crown

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Rainfall showerhead
  • 38.6 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Partial Sea View

Free minibar, in-room safe, individually furnished, laptop workspace

Deluxe Room, 1 King Bed, Partial Sea View

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Oceanfront

Deluxe Room, Oceanfront | View from room

Deluxe Room, Oceanfront

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Renovated in 2015
Blackout curtains
Private bathroom
  • 35.0 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Free minibar, in-room safe, individually furnished, laptop workspace

Deluxe Room, 1 King Bed

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Rainfall showerhead
Private bathroom
  • 38.6 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Room Deluxe With Sea View

Free minibar, in-room safe, individually furnished, laptop workspace

Room Deluxe With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Deluxe With Sea View

Free minibar, in-room safe, individually furnished, laptop workspace

Room Deluxe With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Deluxe With Street View

Free minibar, in-room safe, individually furnished, laptop workspace

Double Room Deluxe With Street View

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Deluxe With Street View

Free minibar, in-room safe, individually furnished, laptop workspace

Room Deluxe With Street View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Partial Sea View

Free minibar, in-room safe, individually furnished, laptop workspace

Room Standard With Partial Sea View

  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room Superior With Sea View

Free minibar, in-room safe, individually furnished, laptop workspace

Room Superior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Classic With Street View

Free minibar, in-room safe, individually furnished, laptop workspace

Suite Classic With Street View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Superior With Sea View

Free minibar, in-room safe, individually furnished, laptop workspace

Suite Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
Av. de las Garzas, Puerto Vallarta, JAL, 48333

What's nearby

  • Puerto Mágico - 7 min walk - 0.6 km
  • Cruise Ship Terminal - 9 min walk - 0.8 km
  • La Isla - 13 min walk - 1.1 km
  • Malecon - 5 min drive - 5.0 km
  • Playa de los Muertos - 18 min drive - 6.3 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 11 min drive

Restaurants

  • ‪Outback Steakhouse - ‬7 min walk
  • ‪Tacos Candora - ‬1 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Monkey Business Puerto Vallarta - ‬7 min walk
  • ‪Tacos Mario - ‬3 min walk

About this property

Crown Paradise Golden Puerto Vallarta All Inclusive

Upscale all-inclusive property near Cruise Ship Terminal
Located close to Malecon, Crown Paradise Golden Puerto Vallarta All Inclusive provides a nightclub, a beach bar and a poolside bar. With a beachfront location, free beach cabanas and sunloungers, this property is the perfect place to soak up some sun. Indulge in a body treatment, a facial and a massage at Acqua di Mare, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. Enjoy the gym, as well as activities such as beach volleyball. Stay connected with free in-room WiFi, and guests can find other amenities, such as shopping on-site and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with free cabanas, sunloungers and pool umbrellas
  • Free self-parking
  • An outdoor tennis court, a 24-hour front desk and ATM/banking services
  • Tour/ticket information, coffee/tea in reception and wedding services
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 216 individually furnished rooms feature comforts, such as 24-hour room service and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews highly rate the cleanliness rooms at the property.
Extra amenities include:
  • Bathrooms with free toiletries and hairdryers
  • 42-inch flat-screen TVs with cable channels
  • Balconies, LED light bulbs and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bellavista
  • Los Gallos
  • Paradise
  • Salvador´s

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 7 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot/mineral springs
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 7 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Crown Paradise
Crown Paradise All Inclusive
Crown Paradise Golden Puerto Vallarta
Crown Paradise Golden Puerto Vallarta All Inclusive
Paradise Crown
Puerto Vallarta Golden Crown Paradise
Crown Paradise Golden All Inclusive
Crown Paradise Golden
Crown Paradise Golden All Inclusive All-inclusive property
Crown Parase Goln Inclusive i

Frequently asked questions

Does Crown Paradise Golden Puerto Vallarta All Inclusive have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Crown Paradise Golden Puerto Vallarta All Inclusive?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Crown Paradise Golden Puerto Vallarta All Inclusive on 1 Dec 2024 start from AU$340.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crown Paradise Golden Puerto Vallarta All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crown Paradise Golden Puerto Vallarta All Inclusive?

Self-parking is free at this property.

What time is check-in at Crown Paradise Golden Puerto Vallarta All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 5:30 AM.

What time is check-out at Crown Paradise Golden Puerto Vallarta All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Crown Paradise Golden Puerto Vallarta All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include tennis, volleyball and more.

Where is Crown Paradise Golden Puerto Vallarta All Inclusive located?

This Hotel Zone property is on the beach, 0.5 mi (0.7 km) from Cruise Ship Terminal, and within 6 mi (10 km) of Bay of Banderas and Malecon. Playa de los Muertos and Vallarta Adventures are also within 9 mi (15 km).

Crown Paradise Golden Puerto Vallarta All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 512 out of 1619 reviews" "
Rating 8 - Good. 432 out of 1619 reviews" "
Rating 6 - Okay. 320 out of 1619 reviews" "
Rating 4 - Poor. 179 out of 1619 reviews" "
Rating 2 - Terrible. 176 out of 1619 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Rohn

After multiple requests for a telephone in my room I was met with a quiet non response! Speaking to other guests I came to realize that no one had a working phone in their room and none was ever brought to mine. I was concerned for my safety as the marble tub/ shower had no anti slip mat of any kind and I have diabetic neuropathy in my feet and legs. Many other guests had similar concerns. No one in management responded to my request for help in these matters. The staff and grounds of the property are beautiful but the hotel has consistently neglected the rooms repairs and concerns of their guests. I will not be returning to this hotel until safety issues are properly addressed.
Stayed 14 nights in Nov 2024

8/10 Good

Fabiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed for 11 days. Staff is very friendly and helpful. Buffet was great, lots of fresh food and authentic Mexican dishes - not for everyone, but we loved it! Rooftop pool was our favorite hangout, quieter than downstairs pool. Beach was swimmable, but lots of vendors, non-stop asking for your attention, but they were nice too. We got the room we payed for, AC worked the whole time, WiFi works great, too. Only complaint is I bought jewelry from the guy who comes three times a week to the lobby, and it was fake, not real silver, so I lost $45USD there… Will definitely come back!
Stayed 11 nights in Nov 2024

8/10 Good

Forrest

Liked: Cleanliness, staff & service
Stayed 14 nights in Oct 2024

6/10 Okay

Veronica

Travelled with family
Liked: Staff & service
Property could use better maintenance. Bathroom had a constant bad smell from plumbing and exhaust fan didn't work.Mini fridge didn't work even after it was replaced.
Stayed 3 nights in Nov 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

4/10 Poor

Anne

Travelled with group
Disliked: Amenities
Room and grounds were clean. Food was horrible. Luke warm. Buffet and bar staff act like they dont want to be there. Vendors would not leave you alone. Constant noise of Trombone playing, whistle noise and person on PA System at the family pool.
Stayed 10 nights in Nov 2024

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This resort is quite run down and dirty. Our AC didn’t work so we turned up the ceiling fan which then literally fell apart. We were offered another room without a balcony or ocean view, they said it would be for just for one night. That would be three different rooms in three nights. We declined, then we did get a better room that still had issues. The AC didn’t work well, luke warm to cold showers, curtains in shreds. We heard from a few other guests that they had been moved multiple times. The staff are trying their best with what they have. Hopefully in time the resort will receive the upgrades it needs.
Stayed 7 nights in Nov 2024

8/10 Good

dr.Rita

Liked: Staff & service
Staff is extreme kind and welcoming. They make efforts to help you get everything you want. Food is not always good The beach is beautiful and there is big "traffic" : lot of boats, ships. And be aware, you can meet a crocodile
Stayed 4 nights in Nov 2024

6/10 Okay

Todd

Travelled with partner
Liked: Amenities
It’s aged a lot in 6 years and really all you can do is burn down and start over. Staff and food were great.
Stayed 7 nights in Nov 2024

2/10 Terrible

Luis

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience! We arrive to check in and my rooms were not ready. I booked two rooms and it took them over 2 hour to give us the rooms making check in at 6pm instead of 4pm. The guy checking us in was questioning me if I had paid for the rooms and that he didn't want any surprises. I felt discriminated why would I book something that wasn't paid for. Only white americans were greeted nicely and not questioned about payment. The food was disgusting. I was unable to eat anything there and had to spend more money eating out everyday. The 7 different restaurants they claim you can eat at you can only book for dinner and if you don't book between 6am - 7am the morning of you can not reserve. One of my rooms had dirty sheets, I had to wait another hour for the sheets to get changed. They had no towels in the room and when we asked we did not get towels until the next day. Overall the staff was not kind at all. Everyone answered questions with an attitude. Staff were making fun of people who did not speak spanish calling them mean names etc. Overall it was such a horrible experience. Never again will I book to stay there!! Don't waste your money! Wish there was an option to give 0 stars.
Stayed 4 nights in Nov 2024

2/10 Terrible

Colleen Evelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Oct 2024

6/10 Okay

Jacquelyn

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with amazing infinity pool
Stayed 2 nights in Sep 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
The room exceptional, plenty of lounge chairs by the pool, food was good with a few slow nights but not the norm. Staff was exceptional and made us feel like family. Drinks were plentiful. Overall great time!
Stayed 14 nights in Oct 2024

8/10 Good

Tiffany, Calgary

Travelled with group
Liked: Cleanliness
The air conditioning wasn’t working for two nights so we asked to move rooms. The buffet food is average. Seems like they are short staffed too.
Stayed 5 nights in Nov 2024

4/10 Poor

Maria

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First of all I would like to express my thanks to the wonderful Staff that try their hardest to make our stay comfortable. I have previously stayed at these same hotel many many times, although this last time was very unpleasant. they had to move us several times from rooms because the ac was not working, water leaking from the restroom vent, etc. Food is not the same anymore, no working toaster in the buffet, very limited, panini machine not working, food was cold, there was no gas for breakfast so food was practically cold. No umbrellas on the beach area, not enough chairs one lobby bar, no lobby night entertainment like before. We did hear from most guests their discontent comments about the condition of the hotel. This hotel is in a superb location! Property Owner and Management either need to get changed or really look into reviews from guests.
Stayed 6 nights in Oct 2024

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Oct 2024

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was phenomenal! Daniel made me feel very welcome and i loved the location! The air conditioner in the rooms were hit or miss (i came with a large group and about half of our air conditioners worked well). The amenities were great. I would definitely stay here again!
Stayed 7 nights in Oct 2024

8/10 Good

Bryan

Liked: Staff & service, amenities, property conditions & facilities
Staff are friendly, hotel is clean but is need of an update in areas. Rooftop pool has amazing bartenders and views of the Bay.
Stayed 5 nights in Nov 2024

6/10 Okay

Jason

Stayed 1 night in Oct 2024

2/10 Terrible

Francisco Enrique

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I had a reservation paid for 4 months ago. On the day of our arrival they gave us a room that was already occupied. We returned to reception and the only thing they said was that there were no rooms available like the one I had reserved and that I would have to wait until the next day in another room with a very good view (view of the roof of the restaurant) the next day I showed up at reception and they finally gave me my room that I had reserved according to partial sea view but it was with a view of the tennis court, I didn't like the room so I decided to go down to the reception to talk to the manager but when I asked he was very rude and rude when answering (he only said there are no rooms and if you want to come back until tomorrow after 3 o'clock) we decided to return to the room and relax in the jacuzzi. ready naked to take a hot shower in the jacuzzi other clients entered the room because it had been assigned and our room keys were deactivated under the reception very upset by what happened and the only thing they said was sorry, the truth is we had a very bad time experience and we will never return to this hotel, it has very poor organization and they do not respect the reservations because we were not the only ones who were relocated to another room I WOULD NOT RECOMMEND THIS HOTEL, I thought I would have the best honeymoon but everything was ruined, I know that when I see the company This review will only say an apology for its inconvenience
Stayed 5 nights in Oct 2024

8/10 Good

Melanie Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me start by saying that if you are looking for a "Canadian" 4-star hotel, look elsewhere. If you are looking for a comfortable, safe and fun experience, book a stay here! That being said, I was almost ready to cancel this hotel after reading the terrible reviews. I am SO glad that I didn't, my husband and I had an absolutely wonderful time and will not hesitate to stay here again! The property is about 10 minutes from the airport (150 pesos) and check-in was a breeze. We were quite early, but Fidel at the front desk was wonderful in arranging for a room for us so we didnt have to wait. My first impression of the hotel was very positive - its open air, smells nice and there is a nice little lobby bar steps from check-in. You can see the ocean as soon as you enter the hotel, and it was a glorious sight! We had an ocean front room 7002 (definitely book an ocean front if able). Note that this room is NOT good for anyone with mobility issues as there are stairs. The food was good, but a bit repetitive which is the case with ANY all-inclusive. The drinks were good, and the pool entertainment was really great. We never had issues getting sun loungers, but you do need to "reserve" a beach bed by about 8:00 am. The resort is walking distance to little shops and a grocery store (like Walmart) to grab whatever you need. About 10 minutes to the Marina, as well as the Mallecon and Romatica (both a must see). A great vacation!
Stayed 5 nights in Nov 2024

6/10 Okay

Stephanie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The resort that is depicted here and on the resorts website falls short. The pictures make this resort seem in much better shape than it is. We had to change our room because there was mold next to the air conditioner on the ceiling and the air conditioner was not working. Once we were moved after having to make a scene, we discovered, the air conditioning in our new room was not working properly and had to ask repeatedly for a fan. The curtain in our room had mold on it and had to be replaced. Also, there was no television in our room. The staff did provide us with a fan, a tv, and replaced the curtain but only after we advocated for ourselves and made several requests. The breakfast and lunch were good, but dinner was sub-par. We ended up eating dinner out every night after our meals were severely undercooked the first night. The drinks are ok. We made the best of our stay and still had a great time but if you're looking for a resort that is updated and will cater to your needs, I would look elsewhere.
Stayed 6 nights in Oct 2024

6/10 Okay

Jackie

Travelled with partner
Liked: Cleanliness
The general stay was fine. Staff were nice and helpful. However, if you have a food allergy or alternative diet (vegetarian, vegan, or allergy), this could be a challenging and difficult place to stay!
Stayed 5 nights in Nov 2024

4/10 Poor

Laurie Anne

Travelled with family, Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Our staff at the front desk were terrible. Manager ignores when you have questions. When we checked into our first room. Garbage was found in the room. Toilet dirty. Sheets on both beds had black hairs in between the sheets and they were dirty. Somebody’s toenail was on the floor on our balcony. Black mold in the room. Manager was ignorant and ignored our requests about our room. Took a lot of effort and complaining on our part to get a new room. Staff for the buffet area and restaurants were excellent and polite. They offered great service. Food was okay. Not the best for selection. I will not stay here again.
Stayed 8 nights in Oct 2024