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Melia Puerto Vallarta - All inclusive

3.5 star property
Family fun on the beach, with outdoor pool, near La Isla
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Melia Puerto Vallarta - All inclusive

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Bar (on property)
Sundeck
Premium Suite, 1 Bedroom, Ocean View
Aerial view

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • All-inclusive
The price is AU$529
includes taxes & fees
7 Jan - 8 Jan

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View

Junior Suite, Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Plasma TV
  • 77 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Premium Suite, 1 Bedroom (Master)

Free minibar, in-room safe, individually furnished, blackout curtains

Premium Suite, 1 Bedroom (Master)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 77 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, Garden View (Junior)

Premium Suite, Garden View (Junior)

Premium Suite, Garden View (Junior)

Highlights

Balcony
Individually furnished
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 39.7 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Melia Room, Ocean View

Melia Room, Ocean View

Melia Room, Ocean View

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Ocean Front

Premium Ocean Front

Premium Ocean Front

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
  • 39 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Single Bunk Bed

View all photos for Melia Garden View

Melia Garden View

Melia Garden View

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Suite, 1 Bedroom, Ocean View

Premium Suite, 1 Bedroom, Ocean View | Beach/ocean view

Premium Suite, 1 Bedroom, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Single Room Premium With Ocean View

Free minibar, in-room safe, individually furnished, blackout curtains

Single Room Premium With Ocean View

  • Ocean view
  • Sleeps 1
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Single Room Master With Garden View

Bathroom

Single Room Master With Garden View

  • Sleeps 1
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Single Room Standard With Ocean View

Free minibar, in-room safe, individually furnished, blackout curtains

Single Room Standard With Ocean View

  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Single Room Premium With Garden View

Free minibar, in-room safe, individually furnished, blackout curtains

Single Room Premium With Garden View

  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Room Standard With Garden View

Free minibar, in-room safe, individually furnished, blackout curtains

Room Standard With Garden View

  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 Double Beds

View all photos for Quadruple Suite Premium With Ocean View

Free minibar, in-room safe, individually furnished, blackout curtains

Quadruple Suite Premium With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Family Room -5 Guests- Standard With Garden View

Free minibar, in-room safe, individually furnished, blackout curtains

Family Room -5 Guests- Standard With Garden View

  • Sleeps 5
  • 2 Double Beds and 1 Double Bunk Bed

View all photos for Double Room Premium With Garden View

Free minibar, in-room safe, individually furnished, blackout curtains

Double Room Premium With Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Premium With Sea View

Free minibar, in-room safe, individually furnished, blackout curtains

Room Premium With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 2 Single Sofa Beds and 1 King Bed

View all photos for Single Suite Junior With Ocean View

Free minibar, in-room safe, individually furnished, blackout curtains

Single Suite Junior With Ocean View

  • Ocean view
  • Sleeps 1
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Junior With Ocean View

Free minibar, in-room safe, individually furnished, blackout curtains

Suite Junior With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Standard With Ocean View

Free minibar, in-room safe, individually furnished, blackout curtains

Double Room Standard With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 2 Single Sofa Beds

View all photos for Quadruple Suite Premium With Garden View

Bathroom

Quadruple Suite Premium With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Single Room Standard With Garden View

Free minibar, in-room safe, individually furnished, blackout curtains

Single Room Standard With Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Single Room Premium With Sea View

Free minibar, in-room safe, individually furnished, blackout curtains

Single Room Premium With Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds
Sundeck

Buenaventura Grand Hotel & Great Moments - All Inclusive

Pool
All-inclusive
Spa
Kids pool
8.0 out of 10, Very good, (1077)
The price is AU$523
includes taxes & fees
6 Jan - 7 Jan
Buenaventura Grand Hotel & Great Moments - All Inclusive
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About the area

Map
Paseo De La Marina Sur Lot H-7, Puerto Vallarta, JAL, 48335

What's nearby

  • El Faro Lighthouse - 5 min walk - 0.5 km
  • International Convention Center - 10 min walk - 0.9 km
  • Cruise Ship Terminal - 4 min drive - 3.7 km
  • La Isla - 5 min drive - 4.5 km
  • Malecon - 8 min drive - 8.3 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 10 min drive

Restaurants

  • ‪Restaurant Magallanes - ‬5 min walk
  • ‪La Barra Cerveceria - ‬5 min walk
  • ‪Viña & Salvatore’s Wine Bar - ‬5 min walk
  • ‪Lobby Bar, Casa Magna, Marriott - ‬6 min walk
  • ‪La Terrazza Di Roma - ‬4 min walk

About this property

Melia Puerto Vallarta - All inclusive

All-inclusive family-friendly property near La Isla
Located close to Vallarta Adventures, Melia Puerto Vallarta - All inclusive provides an adjacent golf course, a swim-up bar and a poolside bar. This property is a great place to bask in the sun with a beachfront location, beach massages and sunloungers. Indulge in a manicure/pedicure, a body treatment and a body wrap at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Yoga classes are offered at the health club; other things to do include archery, basketball and volleyball. Free WiFi in public areas is available to all guests, along with a terrace and shopping on-site.
Other perks at this property include:
  • An outdoor pool and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • 2 outdoor tennis courts, babysitting (surcharge) and a billiards/pool table
  • A porter/bellboy, ping pong and multilingual staff
  • Guest reviews give top marks for the family-friendly amenities, pool and helpful staff
Room features
All 324 individually furnished rooms include thoughtful touches such as air conditioning and free stocked minibars, as well as amenities such as safes. Guests reviews speak well of the clean rooms at the property.
More conveniences in all rooms include:
  • Childcare services and free infant beds
  • Eco-friendly toiletries and hairdryers
  • Plasma TVs with cable channels
  • Balconies, eco-friendly cleaning products and daily housekeeping

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Surfing/body boarding

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Fish House
  • La Palapa
  • Mole & Tacos
  • Mosaico
  • Rosso Italian Home

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Full-service spa
  • Health club
  • Karaoke
  • Kayaking
  • Mini golf
  • Music library
  • Outdoor pool
  • Playground
  • Rowing/canoeing
  • Shopping
  • Steam room
  • Table tennis
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,061 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve cots/infant beds and on-site parking
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Melia All Inclusive Puerto Vallarta
Melia Puerto Vallarta
Melia Puerto Vallarta All Inclusive
Puerto Vallarta Melia
Melia Puerto Vallarta All Inclusive Beach Hotel Puerto Vallarta
Sol Melia Puerto Vallarta
Meliá Vacation Club Puerto Vallarta All Inclusive
Meliá Vacation Club Puerto Vallarta
Meliá Vacation Club All Inclusive
Meliá Puerto Vallarta
Melia Puerto Vallarta All Inclusive Beach Hotel
Meliá Puerto Vallarta All Inclusive All-inclusive property
Melia Puerto Vallarta Inclusi

Frequently asked questions

Does Melia Puerto Vallarta - All inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Melia Puerto Vallarta - All inclusive?

As of 5 Jan 2025, prices found for a 1-night stay for 2 adults at Melia Puerto Vallarta - All inclusive on 7 Jan 2025 start from AU$529.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Melia Puerto Vallarta - All inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Melia Puerto Vallarta - All inclusive?

Self-parking is free at this property.

What time is check-in at Melia Puerto Vallarta - All inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Melia Puerto Vallarta - All inclusive?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Melia Puerto Vallarta - All inclusive?

Yes, the property is all-inclusive. Activities include kayaking, surfing/body boarding, mini golf and more.

Where is Melia Puerto Vallarta - All inclusive located?

Located in Marina Vallarta, this beachfront property is next to a golf course, 2.6 mi (4.1 km) from La Isla, and within 6 mi (10 km) of Bay of Banderas and Malecon. Vallarta Adventures and Los Arcos are also within 12 mi (20 km).

Reviews

8.0

Very good

Rating 10 - Excellent. 432 out of 1009 reviews" "
Rating 8 - Good. 305 out of 1009 reviews" "
Rating 6 - Okay. 132 out of 1009 reviews" "
Rating 4 - Poor. 72 out of 1009 reviews" "
Rating 2 - Terrible. 68 out of 1009 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Alison

Travelled with family
Disliked: Staff & service
This property is in a great location close to airport and marina. The marked beach area is relatively small and of course swimming in the ocean is at your own risk - no lifeguards. However part of it is marked with bouys so you might expect it relatively safe. There are very sharp rocks less than a meter below the waves - very easy to suffer cuts or worse injury. The pool is large but very shallow and not heated so was not great for those who actually want to swim - the pool water was still much colder than the ocean near the beach in early January.
Stayed 7 nights in Dec 2024

10/10 Excellent

Sandra Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Fatima

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all of the above that check
Stayed 8 nights in Dec 2024

10/10 Excellent

KENYALIZETTE

Liked: Cleanliness
Stayed 4 nights in Nov 2024

8/10 Good

Brajesh, Fremont

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, great staff. Limited food options for vegetarians, which can be very easily improved. Hire a menu consultant for Indian tourists. I loved the pasta counter. So don’t get enticed by it when you are booking. The shows and live music is awesome! The only thing I was disappointed about was ‘resort credit’. They gave $150 coupons and at the checkout after 6th day, I returned all of them. It doesn’t work in most likely use cases. This is the only reason I am holding back on 5 star rating.
Stayed 6 nights in Dec 2024

6/10 Okay

bobbi, fruita

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

2/10 Terrible

Israel

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very unpleasant resort Bad food and quality of rooms
Stayed 6 nights in Dec 2024

10/10 Excellent

Carrie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing! For the price of this resort, if you wanted to you can go and enjoy the food on the marina. Close to the Walmart, marina, coffee shops. Art walk is on Thursdays but it is very busy! Your 5 minutes away from the airport which we found was a huge benefit. Food was okay. They have a cook making fresh food every evening if you don’t want anything from the buffet. The Fish House has amazing food! Mole and tacos is okay. Breakfast at Mole and Tacos is nice. For how busy the pool was, it was never dirty! The snack bar at the pool was good sometimes they had tacos. The service is phenomenal at this resort! The lobby bar is amazing, not one bartender struck out to me being better, they are all great! I recommend getting the Meliá app and using the amenities request link for different pillows and a duvet. The beds are not super comfortable. The rooms are clean and pretty standard. This resort is dated for sure but everything else made up for it. I would like to note that I would never stay at this resort without the premium bracelet because premium gives you a lot of perks and is totally worth the extra money. It is a family friendly resort but I never noticed it to be overflowing with kids. There is so much for families to do at the resort no one would be bored. There is live entertainment in the evenings which we never watched. The are pool tables, ping pong, kayaking, mini golf, games, volley balls to borrow, and much more!
Stayed 7 nights in Dec 2024

10/10 Excellent

Ana, Los Angeles

Stayed 6 nights in Nov 2024

8/10 Good

Prince

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was well. But recommendations for vegetarian people to add more items for vegetarians as some people do not eat chicken, beef or pork.
Stayed 4 nights in Dec 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Property was small. Mini golfing should be updated. Entertainment should be updated. Cracks in the floor in ocean view room. on the 7th floor. Juan at the buffet is amazing service. Pool and ocean are clean and accessible. Service overall was great.
Stayed 7 nights in Dec 2024

10/10 Excellent

Gita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here in Melia. Food is amazing, staff are nice and close to shopping malls.
Stayed 8 nights in Dec 2024

10/10 Excellent

soumen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great place. We have really enjoyed our stay. Little bit dated but no complain what so ever. Roomes could use some upgrades but nothing major. Happy with the food and the huge property so well decorated with mature plants.
Stayed 5 nights in Dec 2024

10/10 Excellent

Xinrui

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is pretty nice from diverse food choices to entertainment equipment. Also a great destination for families with children as they can provide free daycare for children while parents can do SPA or have a drink. The staff in the resort are all friendly and welcoming. Definitely would come back in the future!
Stayed 4 nights in Dec 2024

8/10 Good

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had an amazing stay. Property is not too big like the other resorts so it gives off a more intimate stay. All staff members were helpful and were always cheerful. Food on this property was not the best.
Stayed 4 nights in Dec 2024

2/10 Terrible

Azim

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived to the hotel, we had to wait around 40 minutes to have our “VIP check-in” because those that book through expedia are treated as “VIP”, which is a BS because i could’ve checked in in the normal stand much faster. It really matters when you travel with small kids. The hotel sent me 2 messages prior to my arrival asking question what time we arrive approximately, to ensure they are ready for our arrival, which is another useless thing, because when we entered the room, it was dirty, there were remains of toothpaste on the sink from previous guests. Also there was only 1 towel while we were 2 adults and 2 kids. I called the reception to ask them to clean the room and bring more towels and the reception lady rudely responded that they only provide one towel and never sent cleaning staff. On the next day i found the guest services manager and complained about this and they quickly fixed everything with room being deep cleaned, however, damage was already done and 1 day gone. I have also left a formal complaint about the rude lady and the cleanliness of the room leaving the approximate call time and date. The room itself was pretty good, however, it is very old and bathroom is a disaster in terms of being clogged all the time and there are many cracks everywhere. AC worked perfect, but thermostat that controls is it junk, no matter what temp you set, it always cools as a one setting. The pool itself was dirty in my opinion because it was heavily congested.
Stayed 9 nights in Dec 2024

8/10 Good

Florin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 12 nights in Dec 2024

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got done spending our honey moon there and we had a wonderful time! Never left the hotel never felt the need to go anywhere else for anything. I would definitely recommend this place if you enjoy a wonderful beach and pool as well as friendly and knowledgeable staff that meat all your needs.
Stayed 5 nights in Dec 2024

6/10 Okay

Sarah

Travelled with family, Travelled with family and small children
Liked: Staff & service
We did not enjoy the food very much. The buffet was ok, but not great. There were only 2 restaurants and the wait time was very long and quality of food really disappointing. The staff tried their best. Kids club takes kids very young, which was a plus for us as it's not common. But it was very unimaginative besides activities, there was no open play at all if a child didn't participate in the scheduled activity
Stayed 6 nights in Nov 2024

6/10 Okay

Catherine

Travelled with partner
Disliked: Property conditions & facilities
Food was ok and property dated. Rooms need major updating
Stayed 13 nights in Dec 2024

8/10 Good

Morgan

Travelled with partner
Liked: Cleanliness, staff & service
Service was excellent, lots of staff and bars.
Stayed 9 nights in Dec 2024

10/10 Excellent

Dami

Stayed 2 nights in Nov 2024

8/10 Good

Betzabe Sarai Diaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay and staff where great.
Stayed 3 nights in Nov 2024

6/10 Okay

Yandra Espinal

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Muy limitada la opción de comida, solo cuentan con dos restaurantes a la carta. La propiedad es antigua y no funciona el internet en la habitación. El servicio es lo que lo hace memorable
Stayed 7 nights in Dec 2024

10/10 Excellent

May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here is so nice and welcoming.
Stayed 5 nights in Dec 2024

General hotel information

Reasons to Book
Outdoor Pool & Comfortable Beds
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
3.5