10/10 Excellent
Yong
1 Jan 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yong
Stayed 1 night in Dec 2023
Kau Rio Serrano
3.0 star property
Travelers find a natural retreat at the edge of Torres del Paine National Park where continental breakfast fuels days of wilderness exploration
Choose dates to view prices
Photo gallery for Kau Rio Serrano
Kau Rio Serrano, in Torres del Paine National Park, offers a comfy base for adventure. Guests enjoy a continental breakfast before exploring. WiFi connects them to the world, and the terrace offers stunning landscape views.
Reviews
8.48.4 out of 10
Very good
Popular amenities
- Breakfast included
- Parking included
- Free Wi-Fi
- Housekeeping
Room options
Check availability for these dates
Available filters for rooms
Showing 3 of 3 rooms
View all photos for Standard Double or Twin Room
Standard Double or Twin Room
Highlights
Private bathroom
Daily housekeeping
In-room safe
- Mountain view
- Sleeps 2
- 2 Single Beds
View all photos for Superior Double or Twin Room
Superior Double or Twin Room
Highlights
Private bathroom
Daily housekeeping
In-room safe
- Mountain view
- Sleeps 2
- 2 Single Beds
View all photos for Superior Triple Room
Superior Triple Room
Highlights
Private bathroom
Daily housekeeping
In-room safe
- Mountain view
- Sleeps 3
- 3 Large Single Beds OR 1 Queen Bed and 1 Single Bed
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About the area
Torres del Paine is home to Kau Rio Serrano. The area's natural beauty can be seen at Torres del Paine National Park and Salto Grande. Visit our Torres del Paine travel guide
View more Lodges in Torres del Paine
Villa Serrano Lote 10 s/n, Torres del Paine, Última Esperanza, 6170000
What's nearby
Serrano River1 min walk - 0.1 km
Torres del Paine National Park8 min drive - 3.8 km
Lago Pehoe30 min drive - 19.1 km- Cuernos del Paine Lookout16 min drive - 12.4 km
- Salto Chico Falls30 min drive - 19.1 km
Restaurants
- Qawasqar5 min walk
- Don Pascual 19409 min walk
- De Agostini5 min walk
- Restaurant Hotel Rio Serrano5 min walk
- Los Colonnos Del Sur9 min walk
About this property
Kau Rio Serrano
Lodge near Torres del Paine National Park
Kau Rio Serrano provides amenities, such as free continental breakfast and a terrace. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
- Free self-parking
Room features
All guestrooms at Kau Rio Serrano boast comforts such as free WiFi and safes.
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Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transport
- Free uncovered self parking on site
- Limited on-site self parking
Food and drink
- Free continental breakfast available daily 6:30 AM to 9:00 AM
Guest services
- Housekeeping (daily)
Outdoors
- Terrace
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- No lift (single-level property)
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible lounge
- Wheelchair-accessible registration desk
Room amenities
More
- Safe
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18
Check-out
Check-out before 10:30 AM
Special check-in instructions
There is no front desk at this property
Guests will receive an email within 2 weeks before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Host will greet you
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Children may not be eligible for complimentary breakfast
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).
- Deposit is payable by PayPal and is due within 24 hours of booking the reservation.
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
We should mention
No pets and no service animals are allowed at this property
Property is also known as
Kau Rio Serrano Lodge
Kau Rio Serrano Torres del Paine
Kau Rio Serrano Lodge Torres del Paine
Frequently asked questions
Is Kau Rio Serrano pet-friendly?
No, pets are not allowed at this property.
How much is parking at Kau Rio Serrano?
Self-parking is free at this property.
What time is check-in at Kau Rio Serrano?
Check-in start time: 3:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.
What time is check-out at Kau Rio Serrano?
Checkout is at 10:30 AM.
Where is Kau Rio Serrano located?
Situated in Torres del Paine, this lodge is steps from Serrano River and 2.2 mi (3.5 km) from Torres del Paine National Park. Cuernos del Paine Lookout and Lago Pehoe are also within 12 miles (20 km).
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Reviews
Kau Rio Serrano Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10
Cleanliness
10
Amenities
10
Staff & service
10
Property conditions & facilities
Rating 10 - Excellent. 4 out of 5 reviews
10 - Excellent
4
Rating 8 - Good. 0 out of 5 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 5 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 5 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 5 reviews
2 - Terrible
1
Reviews
2/10 Terrible
Verified traveller
29 May 2024
Warning!
We arrived here after receiving multiple confirmations and paying $3k USD but the entire place was closed for the season. I would never recommend this place as they put us in a very dangerous situation. They did absolutely nothing to help us find another accommodation during the middle of the off season and night. They royally messed up, and we couldn’t even reach them to figure out what was going on. Their neighbor is wonderful and very accommodating- Konkashken Lodge. We went to Lago Grey last minute who was able to take us in, and it was a blessing in disguise. Lago Grey is perfect- great food, stellar views and location, and awesome experiences, not to mention half the cost!
Verified traveller
Stayed 4 nights in May 2024
10/10 Excellent
Ralf
14 Feb 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to experience Torres Del Paine! Great hospitality, perfect staff, exceptional cuisine!
Ralf
Stayed 1 night in Feb 2025
10/10 Excellent
Heather
2 Jan 2024
Heather
Stayed 5 nights in Dec 2023
10/10 Excellent
Mikael
25 Dec 2023
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mikael
Stayed 2 nights in Dec 2023