Dreams Onyx Resort & Spa All Inclusive

4.0 star property
Stylish property on the shore with 6 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Dreams Onyx Resort & Spa All Inclusive

View from room
View from room
Food court
View from room
Couples treatment room(s), sauna, hot tub, steam room, hydrotherapy
VIP Access

Reviews

8.8 out of 10

Excellent

Popular amenities

  • All-inclusive
  • Pool
  • Spa
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Air conditioning
    Air conditioning
The price is AU$755
includes taxes & fees
7 Nov - 8 Nov

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!

Room options

Available filters for rooms
Showing 24 of 24 rooms

Deluxe Room

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 56 sq m
  • Sleeps 2
  • 2 Double Beds

Two Bedroom Family Suite

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Premium bedding
Ceiling fan
Blackout curtains
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds and 2 Single Sofa Beds

Preferred Club Junior Suite Private Pool (VIP Concierge incl. & Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Ceiling fan
Blackout curtains
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim Up One King Bed (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Junior Room, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Ceiling fan
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim Up Two Double Beds (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Room, 2 Double Beds

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Ceiling fan
Blackout curtains
Premium bedding
  • Sleeps 3
  • 2 Double Beds

Junior Suite Partial Ocean View Double (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

Preferred Club Jr. Suite Pool View Double Beds VIP Concierge incl. Access to Breathless

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

Preferred Club Jr. Suite Pool View King Bed (VIP Concierge incl. & Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Preferred Club Jr. Partial Ocean View King Bed (VIP Concierge incl.& Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Jr. Suite Swim Up King Bed VIP Concierge incl. & Access to Breathless

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Preferred Club Jr Suite Swim Up Double Beds (VIP Concierge incl. & Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

Preferred Club Jr. Partial Ocean View Dble Beds VIPConcierge incl.& Access to Breathless

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Garden View King Bed (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Preferred Club Jr. Suite Ocean View King Bed (VIP Concierge incl. & Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Master Suite Ocean Front (VIP Concierge incl. & Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 106 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Jr Suite Ocean View Two Beds (VIP Concierge incl. & Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

Premium Jr. Suite Tropical View King (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Premium bedding
Ceiling fan
  • 60 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Premium Jr. Suite Tropical View Two Queen (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Premium bedding
Ceiling fan
  • 60 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

Premium Jr. Suite Pool View King (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Premium bedding
Ceiling fan
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

Premium Jr. Suite Pool View Two Queen (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Premium bedding
Ceiling fan
  • 60 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite Garden View Double Beds (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite Partial Ocean View King (Resort Access to Breathless Punta Cana

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

About the area

Map
Playa Uvero Alto, Punta Cana, Provincia La Altagracia, 23000

What's nearby

  • Sirenis Aquagames Water Park - 5 min drive
  • Macao Beach - 15 min drive
  • Cana Bay Golf Club - 20 min drive
  • Iberostar Golf Course - 21 min drive
  • Arena Gorda Beach - 24 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 39 min drive

Restaurants

  • ‪Carnival - ‬17 min walk
  • ‪Wink - ‬10 min walk
  • ‪Spoon - ‬10 min walk
  • ‪Coco Cafe - ‬1 min walk
  • ‪Scores Sports Bar - ‬1 min walk

About this property

Dreams Onyx Resort & Spa All Inclusive

Upscale all-inclusive property located in Uvero Alto
At Dreams Onyx Resort & Spa All Inclusive, you can look forward to free water park access, a nightclub and 3 swim-up bars. With amenities such as a white sand beach and a beach bar, this property is the perfect place to soak up the sun. Indulge in a manicure/pedicure, a facial and hydrotherapy at the on-site spa. At the 8 on-site restaurants, enjoy dinner, children's meals and French cuisine. Fitness classes and yoga classes are offered at the health club; other things to do include archery. Free in-room WiFi is available to all guests, along with 3 poolside bars and a corner/local shop.
Additional perks include:
  • 6 outdoor pools and a children's pool, with a lazy river, a waterslide and 3 swim-up bars
  • Free self-parking and valet parking
  • An outdoor tennis court, babysitting (surcharge) and 7 meeting rooms
  • A 24-hour front desk, a gift shop and ATM/banking services
  • Guest reviews give top marks for the family-friendly amenities, dining options and beach locale
Room features
All 806 rooms include comforts, such as premium bedding and air conditioning, as well as perks, such as separate sitting areas and free stocked minibars. Guests reviews give good marks for the clean rooms at the property.
Other conveniences in all rooms include:
  • Jetted bath, hydromassage showers and bidets
  • Balconies or patios, separate sitting areas and LED light bulbs

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Children's club

Lessons/classes/games

Aerobics
Yoga

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 11 bars/lounges
  • 3 poolside bars
  • 3 swim-up bars
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Capers
  • Carnival Buffet
  • Mercure
  • Spice

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11,900 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • 9 buildings
  • Banquet hall
  • Built in 2016
  • Designated smoking areas
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system

We should mention

Pool access available from 7:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Now Onyx Punta Cana All Inclusive
Now Onyx All Inclusive
Now Onyx Punta Cana
Now Onyx
Now Onyx Punta Cana All Inclusive Opening Nov 2016
Now Onyx All Inclusive Opening Nov 2016
Now Onyx Punta Cana Opening Nov 2016
Now Onyx Opening Nov 2016
Now Onyx Punta Cana All Inclusive All-inclusive property
Now Onyx All Inclusive All-inclusive property
Now Onyx Punta Cana Inclusive

Frequently asked questions

Does Dreams Onyx Resort & Spa All Inclusive have a pool?

Yes, this property has 6 outdoor pools and a children's pool. Pool access is from 7:00 AM to 6:00 PM.

How much does it cost to stay at Dreams Onyx Resort & Spa All Inclusive?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Dreams Onyx Resort & Spa All Inclusive on 7 Nov 2024 start from AU$754.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Dreams Onyx Resort & Spa All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Dreams Onyx Resort & Spa All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Dreams Onyx Resort & Spa All Inclusive?

Check-in start time: 3 PM; check-in end time: 11:30 PM.

What time is check-out at Dreams Onyx Resort & Spa All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Dreams Onyx Resort & Spa All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include tennis, aerobics classes, yoga classes and more.

Where is Dreams Onyx Resort & Spa All Inclusive located?

This Uvero Alto property is on the beach, 1.3 mi (2.1 km) from Sirenis Aquagames Water Park, and within 12 mi (20 km) of Macao Beach and Arena Gorda Beach. Cana Bay Golf Club and Iberostar Golf Course are also within 12 miles (20 km).

Dreams Onyx Resort & Spa All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 686 out of 1089 reviews" "
Rating 8 - Good. 213 out of 1089 reviews" "
Rating 6 - Okay. 87 out of 1089 reviews" "
Rating 4 - Poor. 42 out of 1089 reviews" "
Rating 2 - Terrible. 61 out of 1089 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really friendly and helpful, room it was clean and fully equipped
Stayed 2 nights in Nov 2024

2/10 Terrible

Janeesha

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Oct 2024

10/10 Excellent

Kylie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Agnieszka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Javier made our experience amazing. He truly went above and beyond to look after us and we cant thank him enough. He is exceptional!!
Stayed 5 nights in Oct 2024

10/10 Excellent

Leszek

Stayed 7 nights in Oct 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreams is an amazing resort everyone is so attentive and polite. Only downfall is the buffet but everything else was 10/10. We would like to give a big THANK YOU to our concierge Javier for the amazing services he provided. Javier Valdez made our anniversary trip so memorable with the rose petal touched room and champagne bottle to always keeping us informed with the daily events and activities. Till next time Dreams Onyx :)
Stayed 3 nights in Oct 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional and welcoming. I loved the access to both resorts.
Stayed 7 nights in Oct 2024

10/10 Excellent

Lefty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Javier was amazing he was very helpful and nice. He made sure we had everything we needed and more
Stayed 3 nights in Oct 2024

10/10 Excellent

Shawnna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful. The staff are all very nice, very helpful. All the entertainment staff are all super great and funny! I will definitely be coming back to this resort in the future
Stayed 5 nights in Oct 2024

10/10 Excellent

Diana

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, cleanliness
Stayed 5 nights in Oct 2024

10/10 Excellent

brianna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for my 24th birthday and had the absolute best time. The atmosphere, the food, the drinks, the pools, and the beaches just everything couldn’t have been more perfect. You would expect resort food to not be good and catered to americans but the blue water grill was the place to be at for food so good! The only negative i would have to say is the water bugs. which weren’t too bad, none in the rooms just around outside on the property but it’s the caribbean so i expected water bugs. Two specific workers made the trip better than i expected, Wester made sure the bar sang me happy birthday with my very own birthday cake with my personal name written on it. His drinks were amazing and just right! The other worker was Jhomar who was our server at the restaurants and buffet also made my birthday very special brought me a cupcake with a candle and sang me happy birthday. Both of these workers made my family and i feel special as soon as we say each other. 1000/10 would book here every trip!
Stayed 5 nights in Oct 2024

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and staff! Kind of confusing to navigate how big it is but staff is so friendly and willing to help. Pool, lazy River and water slides were a super fun way to spend the day. The restaurants were delicious and there are bars everywhere! A couple downsides; the bed wasn’t very comfortable at all, the porch tub took forever to fill and the breakfast buffet was not good at all. Great vacation overall though!
Stayed 4 nights in Oct 2024

8/10 Good

Bridget Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our trip so much, one thing that wasn’t good was the food. We enjoyed the food better at breathless than dreams.
Stayed 6 nights in Oct 2024

10/10 Excellent

Isis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Brinesha Shera

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2024

10/10 Excellent

Joel Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about the resort from the time I arrived to the time I left , from the start check in was vary fast and simple. While the staff was checking us in we enjoyed Champagne and snacks at the private check in area. Then are bags were swept away with us to the room , the room did not disappoint vary clean and Beautiful vary spacious . We had a private pool and Bali bed which was great , the property was very beautiful clean at all times . We enjoyed the endless food at all times . The endless options of fresh delicious food at the buffet was great . We also enjoyed the different restaurants at night that are butler Alvarorijo would make reservations for us every night . Special thanks to my new friend Alvarorijo what a wonderful guy made are trip stress free what ever we needed he was there no matter what … thanks again my friend hope to see you again soon ..
Stayed 6 nights in Oct 2024

10/10 Excellent

Raisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusta todo es bello y muy limpio
Stayed 3 nights in Oct 2024

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities
Property could use some upgrades, beds are kind of hard. However the staff is great and the beach is amazing. This place has the best beach area! Also Kary at the beach is the best , she made great drinks and was super attentive.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jenny, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great property for families to vacation
Stayed 7 nights in Sep 2024

6/10 Okay

luis

Liked: Staff & service
Stayed 9 nights in Jun 2024

10/10 Excellent

william m diaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, all staff at the hotel were amazing our buttler Carlos was so attentive and always available. We def coming back
Stayed 4 nights in Oct 2024

10/10 Excellent

sophia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Staff is amazing
Stayed 4 nights in Aug 2024

10/10 Excellent

Greg

Stayed 5 nights in Sep 2024

4/10 Poor

Gina

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Quedamos decepcionados: elegimos este hotel para nuestras vacaciones familiares por el parque de agua y cuando llegamos nos llevamos la sorpresa de que ese mismo día lo cerraron por mantenimiento. No obstante, nos asignan una habitación frente al parque cerrado como para recordarnos lo que pagamos y no íbamos a poder utilizar. Lo tomamos variado y sencillamente decidimos pasarla bien por nuestra cuenta como se pudiera.Luego en la noche el restaurante buffet estaba cerrado y los restaurantes de especialidad había tiempo de espera: un abuso para familias con niños pequeños, hubo que improvisar. Uns persona nos llamó a la habitación y le manifestamos nuestro malestar con el hotel y solo nos ofreció hablar con chef para darnos algo diferente para nuestra hija. Le dijimos que no, porque en realidad no iba a compensar la situación. Ya el día del check out le comunicamos a la persona que nos atendió y solo nos dijo que por qué no nos quejamos antes? Sí lo hicimos y nadie demostró voluntad por hacernos sentir diferente. Ella dijo que iba a escalar nuestra queja y esta es la fecha que nadie nos ha contactado. Con tantas ansias y expectativas que teníamos … lo bonito y tranquilo que es pero nos decepcionaron.
Stayed 2 nights in Sep 2024