6/10 Okay
JAMES
Travelled with family and small children
13 Feb 2025
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
A great place to visit as a couple although not for a family or pregnant women. I went with my wife and my 3 yr old son. My wife is pregnant and we all got a stomach bug from something we eat or drank. We are the type to be extra cautious, even using bottled water to brush our teeth and clean our toothbrushes etc. We met with another family of 4 there and they all got sick as well. After talking to other people on the resort we came across around 20 other people with food poisoning and other similar illnesses.
After observing the eating areas more closely, we noticed the birds had access to the areas where we eat. They would land on the place mats, cutlery and glasses while the staff would walk by not changing them or disinfecting the areas. They would also fly across the rooms over tables, and hang over the lights. Shedding their feathers, pooping, peeing and cleaning their feathers. It could be many things although this is one major issue we saw with cleanliness in the areas where we eat.
The food quality was terrible in the buffets and restaurants. Not what you expect from a 5 star resort.
All in all, not a 5 star resort. More like a 3.5 star.
JAMES
Stayed 10 nights in Jan 2025