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Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
Terrace/patio
Restaurant
Lobby
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pet-friendly
The price is AU$620
includes taxes & fees
7 Jan - 8 Jan 2025

Room options

Available filters for rooms
Showing 43 of 43 rooms

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite

Premium Suite

Premium Suite

Highlights

Balcony
Air conditioning
Club Lounge
Free cots/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
  • 78 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • 98 sq m
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
  • 91 sq m
  • Sea view
  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • 98 sq m
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
  • 91 sq m
  • Sea view
  • Sleeps 2
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
  • 91 sq m
  • Sea view
  • Sleeps 1
  • 2 King Beds

View all photos for Quadruple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout curtains

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Luxury With Garden View

Minibar, in-room safe, desk, blackout curtains

Double Room Luxury With Garden View

  • Sleeps 2
  • 2 Double Beds

View all photos for Room Luxury

Minibar, in-room safe, desk, blackout curtains

Room Luxury

  • Sleeps 1
  • 1 Double Bed

View all photos for Family Suite -5 Guests- Master With Pool View

Minibar, in-room safe, desk, blackout curtains

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Suite Luxury

  • Sleeps 6
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Quadruple Room Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Quadruple Room Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room Luxury

Minibar, in-room safe, desk, blackout curtains

Triple Room Luxury

  • Sleeps 3
  • 2 Double Beds

View all photos for Triple Suite Master With Pool View

Minibar, in-room safe, desk, blackout curtains

Triple Suite Master With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Quadruple Suite Master With Pool View

Minibar, in-room safe, desk, blackout curtains

Quadruple Suite Master With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout curtains

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Luxury With Private Pool

Minibar, in-room safe, desk, blackout curtains

Double Room Luxury With Private Pool

  • Sleeps 2
  • 2 Double Beds

View all photos for Triple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout curtains

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Quadruple Room Luxury With Private Pool

Minibar, in-room safe, desk, blackout curtains

Quadruple Room Luxury With Private Pool

  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Triple Room Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Family Suite -5 Guests- Master With Pool View

Minibar, in-room safe, desk, blackout curtains

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Triple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout curtains

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Double Suite Master With Pool View

Minibar, in-room safe, desk, blackout curtains

Double Suite Master With Pool View

  • Sleeps 2
  • 2 Double Beds

View all photos for Room Luxury With Garden View

Minibar, in-room safe, desk, blackout curtains

Room Luxury With Garden View

  • Sleeps 1
  • 2 Double Beds
On the beach, white sand, beach bar

Serenade All Suites - Adults Only Resort

Pool
All-inclusive
Spa
Pet-friendly
9.0 out of 10, Wonderful, (2076)
The price is AU$802
includes taxes & fees
23 Dec - 24 Dec
Serenade All Suites - Adults Only Resort
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About the area

Map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000

What's nearby

  • Catalonia Caribe Golf Club - 17 min walk
  • Dolphin Explorer - 18 min walk
  • Cabeza de Toro Beach - 20 min walk
  • Downtown Punta Cana - 11 min drive
  • Bavaro Beach - 21 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 24 min drive

Restaurants

  • ‪The Cut - ‬12 min walk
  • ‪Lobby Bar - ‬5 min drive
  • ‪Yuca - ‬18 min walk
  • ‪Windows Restaurant - ‬4 min drive
  • ‪Bar El Palmeral - ‬5 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Luxury all-inclusive property near Cabeza de Toro Beach
Consider a stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive and take advantage of a free breakfast buffet, free water park access and 2 swim-up bars. This property is a great place to bask in the sun with a private beach, beach massages and sunloungers. Treat yourself to hydrotherapy, aromatherapy or a body treatment at the on-site spa. Be sure to enjoy a meal at Buffet Principal, the on-site buffet restaurant. Yoga classes and fitness classes are offered at the gym; other things to do include beach volleyball. Stay connected with free in-room WiFi, and guests can find other amenities, such as 2 poolside bars and concerts and live shows.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • A banquet hall, a table football and a porter/bellboy
  • A reception hall, massage treatment rooms and luggage storage
  • Guest reviews give top marks for the family-friendly amenities, beach locale and helpful staff
Room features
All 603 rooms boast comforts such as air conditioning and dressing gowns, in addition to thoughtful touches such as free WiFi and safes. Guest reviews speak positively of the cleanliness, overall comfort rooms at the property.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • 65-inch flat-screen TVs with cable channels
  • Balconies, LED light bulbs and free infant beds

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Buffet Principal
  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo
  • Restaurante SteakHouse

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cot
  • Free water park access
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of DOP 6000 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

Pool access available from 8:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 8:00 AM to 6:30 PM.

How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on 7 Jan 2025 start from AU$619.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Serenade Punta Cana Beach & Spa Resort - All Inclusive pet-friendly?

Yes, dogs are allowed at this property. There's a fee of DOP 6000 per pet, per night. Service animals are exempt from fees.

How much is parking at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Self-parking is free at this property.

What time is check-in at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, the property is all-inclusive. Activities include aerobics classes, water fitness classes, yoga classes and more.

Where is Serenade Punta Cana Beach & Spa Resort - All Inclusive located?

Nestled on the beach, this Punta Cana property is within 1 mi (2 km) of Bavaro Lagoon and Cabeza de Toro Beach. Downtown Punta Cana and Coco Bongo Punta Cana are also within 6 miles (10 km).

Reviews

8.0

Very good

Rating 10 - Excellent. 2544 out of 5334 reviews" "
Rating 8 - Good. 1282 out of 5334 reviews" "
Rating 6 - Okay. 783 out of 5334 reviews" "
Rating 4 - Poor. 367 out of 5334 reviews" "
Rating 2 - Terrible. 358 out of 5334 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Mario

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Building is OK, Night shows not a very good quality, staff is not friendly (rude sometimes).reduce space for dinner reservations.
Stayed 7 nights in Dec 2024

8/10 Good

Randall Blake

Stayed 7 nights in Nov 2024

8/10 Good

Ellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good. Always places to sit at pool or beach. Rooms not very noise proof. Staff always nice and helpful.
Stayed 6 nights in Dec 2024

10/10 Excellent

Amin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and food. Highly recommended
Stayed 7 nights in Dec 2024

10/10 Excellent

Kahlil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very nice. Great dining options. Entertainment everyday whether in the pool or theater or night club. We had a spacious room with a swim up pool outside our room! Love the all inclusiveness with the drinks and food. The spa was very nice as well. There was a could areas where paint was chipped and the construction next door was loud but overall we really enjoyed our experience!
Stayed 7 nights in Dec 2024

10/10 Excellent

Matyse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the shows at night.
Stayed 7 nights in Dec 2024

10/10 Excellent

Yuly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good entertainment and very good facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Tara Marie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall, the resort is aesthetically good. The rooms are nice and the view is great (we had a premium room on the family side with an ocean view) The entertainment is great. Wilson and Stefanie went out of their way to ensure we had a great time. The rest of the staff were not overly friendly and were, at times, rude. It's staff like Wilson and Stefanie that make the stay memorable. The most disappointing thing about this resort is the food. It's not good and I am not a foodie! I'm the least pickiest food person on the planet and it made me sick. Good luck getting a reservation. All in all, nice resort with a great view and ocean, great entertainment (thank you Wilson and Stefanie), and the food and customer service from the rest of the staff leaves a lot to be desired.
Stayed 7 nights in Dec 2024

10/10 Excellent

Curtis, Martinsville

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The food at the buffet was HORRIBLE!!!
Stayed 5 nights in Dec 2024

8/10 Good

Keisha Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Kalyn, DALLAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, Great price!
Stayed 4 nights in Dec 2024

6/10 Okay

Latonya

Travelled with family
This resort need more brighter outside lights
Stayed 5 nights in Dec 2024

2/10 Terrible

Kettoy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is horrible it’s a 0/10 not even the drink cannot drink all water down. I regret staying at this resort also outside areas have a foul smell I can’t wait for my vacation in this case nightmare to end
Stayed 1 night in Dec 2024

4/10 Poor

Timothy Lee Daniels

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Dec 2024

4/10 Poor

Priscilla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was just the same, so many mosquitoes and also no activities was fun
Stayed 4 nights in Dec 2024

2/10 Terrible

Juana

Disliked: Cleanliness, staff & service, property conditions & facilities
I recently booked a stay at this resort but for medical reasons I was unable to travel. When Expedia called to explain it to the resort they did not care and refuse to refund or to change the dates. I then called the resort a couple of times since they wouldn’t answer or they would hang up on me. I explain the situation and a rude lady told me she could not help me at all. Don’t they understand that emergencies happen? I was extremely sick but they did not care. Now I lost so much money on this trip. I will never book with them again. The lady was so rude I wish I had taken her name down.
Stayed 3 nights in Dec 2024

10/10 Excellent

Almir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the food entertainment and property was good
Stayed 7 nights in Dec 2024

10/10 Excellent

John Eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 5 nights in Nov 2024

8/10 Good

Dominique

Stayed 3 nights in Sep 2024

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Staff & service
The property was very nice - rooms, pool, lobby, common areas were all well maintained. Staff wasn't the friendliest, except for a few of the bartenders who enjoyed talking with the guests. The pool was cold (although easy to get used to and comfortable when the sun was out)and jacuzzi was the same temp as the pool and should've been heated. The beach was nice, although full of seaweed which made going into the ocean unappealing. I heard a lot of guests complaining about that. Safety does not seem to be a priority here. Someone knocked on my door at 1:15am my first night and before I could even get to the door to see who it was, a hotel employee was walking into my room. I slammed the door on him, asked what he wanted and he just walked away. After reading Google reviews, this does not surprise me, as there are many other complaints of safety concerns and theft. I called the front desk to report it and they brushed it off as the employee just having the wrong room. There is no chain on the door like most hotels, only a lock which does not prevent anyone from walking in as long as they have a key card. Ironically though, the sliding door to my patio (first floor) had a chain but no actual lock, so you could easily open the door from the outside and stick your hand through to remove the chain. Lastly, the food was horrible. I ate at the buffet most days and the food was just bad. They have themed restaurants (steak, sushi, Italian, Mediterranean) but those were just as bad.
Stayed 4 nights in Dec 2024

10/10 Excellent

Larry, Beavercreek Township

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Concierge was very helpful in booking my golfing. Restaurant booking was a real issue. You need to inform guests to book reservations BEFORE they arrive.
Stayed 4 nights in Nov 2024

4/10 Poor

Jennifer

Liked: Staff & service
Stayed 4 nights in Dec 2024

8/10 Good

Diana

Travelled with family
Liked: Staff & service
The property needs updating. They have good food options although I would recommend they include more of local Dominican food options. Beach is beautiful and clean. I did not like that they harass you so you can sign up for a time share.
Stayed 5 nights in Dec 2024

6/10 Okay

Panisha

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing stay, I would go back again a million times if I could. Amazing beach, clean big rooms, friendly service and lots of excursions.
Stayed 7 nights in Dec 2024