3 outdoor pools, pool umbrellas, pool loungers

Reviews of Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive

5 out of 5
Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive
Carretera Punta de Mita km. 11.5, Punta de Mita, NAY

Reviews

8.6

Excellent

Rating 10 - Excellent. 128 out of 236 reviews
Rating 8 - Good. 62 out of 236 reviews
Rating 6 - Okay. 24 out of 236 reviews
Rating 4 - Poor. 10 out of 236 reviews
Rating 2 - Terrible. 12 out of 236 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and cordial at all times.
Stayed 4 nights in Jul 2025

10/10 Excellent

Kathleen Soo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was pur first time going to an all inclusive resort stay. My 77 year old mother joined us as well. The staff was amazing and helpful. They used a wheelchair to move her around and were really nice about it as well. The pool, beach, natural pool, and the natural landscape were amazing. We hope to be back again!
Stayed 5 nights in Jul 2025

10/10 Excellent

David, Endicott

Liked: Cleanliness, amenities
Great service.
Stayed 4 nights in Jun 2025

10/10 Excellent

Radha Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

8/10 Good

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay. Property could use some upkeep. The gardens were dusty from construction next door. The pools did not feel clean. The property needed better signage/directory to get to places. Staff overall were nice but we noticed a change when we wouldn’t accept a discussion on their travel club program. Right away they hit us up on this and after a long day of travel that was the last thing we wanted. They rushed our greeting/explanation of amenities so found ourselves guessing the entire time. Food could be better, I wanted more authentic Mexican food. I get they want to provide a luxurious experience but as an American I want to experience Mexican culture. Once we turned downed the travel club we were never offered any type of experience or excursions. Nightly entertainment is great and the area where it’s set up is great, lots of seating and kids entertainment was fun and age appropriate!
Stayed 5 nights in Jun 2025

10/10 Excellent

Elpidio

Stayed 4 nights in Apr 2025

10/10 Excellent

Tetyana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place for getting away for a few days!!!
Stayed 5 nights in Feb 2025

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good Service!
Stayed 7 nights in Mar 2025

10/10 Excellent

Nathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an great option for our family with two younger kids. Staff was very attentive and clearly prioritized the guest experience. Beach and pool areas were outstanding and didn’t feel overly crowded, even though we were there over spring break. Overall, a wonderful experience and hope to return again in the future.
Stayed 6 nights in Mar 2025

10/10 Excellent

Erick Mauricio, St Albert

Liked: Cleanliness
Stayed 7 nights in Mar 2025

8/10 Good

Rosalie

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
The family resort had construction being completed next to it. There were numerous areas within the resort that were getting repaired/upgraded and it was occasionally noisy and dirty
Stayed 6 nights in Mar 2025

8/10 Good

Huong

Stayed 10 nights in Mar 2025

8/10 Good

Paul

Stayed 7 nights in Mar 2025

10/10 Excellent

Nakeyia

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 5 nights in Mar 2025

8/10 Good

Candace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at family selection are very friendly and attentive. The rooms although dated are clean and spacious. The pools are small but warm and the pool food service are great..Food at the nest is good with a great view. Much better than the buffet.
Stayed 6 nights in Mar 2025

10/10 Excellent

Curtis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who work here make the difference. The staff are friendly and attentive. The food was better than I expected having stayed at other resorts. The Nest in particular was awesome.
Stayed 7 nights in Mar 2025

10/10 Excellent

Stephanie Vogt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not impressed with the beach at this resort. Thankfully we had a rental car and drove to Puerto Vallerta and San Pancho on separate days where the beaches were big and beautiful. The restaurants at the Palladium were good, but the buffet was average. The staff was absolutely amazing and we liked our room. The grounds were well cared for and nice.
Stayed 4 nights in Mar 2025

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 7 nights in Mar 2025

10/10 Excellent

Iuliia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with wonderful ocean view. So relaxing and fulfilling. Pleasant staff members. Great food selections. Literally we were extremely happy with this hotel which provide us with everything you need to feel happy and relax
Stayed 7 nights in Mar 2025

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

2/10 Terrible

Himdad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
That’s not my first time in Mexico, usually I don’t write bad reviews, but this Property everybody have to know about it. Let me start from beginning as soon as we walked into Property. It looks like a junkyard, all broken car all around , very poor customer service they have only one receptionist to take care of all the guest, you’re going to wait two hours and a half just to get ur room. there is one person by the door. He’s not leaving you alone. He wants you to sell you timeshare what a noisy guy. we got the room , after 2 1/2 hours,omg room, smelly, unbelievable how bad was, very old furniture, smelly mattress, and smelly blanket, I called customer service this room smells so bad. They told me open the window for half an hour is gonna go away because you are on the beach. I couldn’t stand the room. I told my family let’s walk area till the smell is gonna be gone. everything was close. Everything will open 6 pm, we walk in by the beach, I swear to God i never ever my life seen dairy beach like it they never ever clean front of the beach, I went to the shop to buy some chips and drink for my kids one chips one soda, $25. please everyone do the homework before go to this properties. You will be sorry. by the way, you are not close to the beach. You have to walk in 20 minutes. I wish I could do -5 star.
Stayed 6 nights in Mar 2025

8/10 Good

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Eduardo Najera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the family selection grand Palladium. The staff was amazing. Everything was well kept food was good overall it’d be nice to have some more options at dinner outside of the restaurants. The activities for the kids were wonderful. Alejandra was great with our children. We highly Recommend bringing your family to the grand Palladium family selection. We will be going back for sure With everything there’s mine or things here and there but overall great time great property great staff.
Stayed 7 nights in Feb 2025

10/10 Excellent

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. The staff are amazing. Always helpful, knowledgeable, friendly, and available. Food was excellent. I am vegan and had no issue with finding all sorts of great tasting food.
Stayed 5 nights in Feb 2025

6/10 Okay

Christina

Liked: Cleanliness, staff & service
Disliked: Amenities
There were no daily organized activities for my teenagers during our stay. Lots for small children like craft stuff, but no beach volleyball, soccer, basketball, bocce ball…. Nothing. I’ve stayed here before and was impressed with the activities. This time was horrible.
Stayed 7 nights in Feb 2025

6/10 Okay

Robert Nathaniel

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Anthony

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic making the stay easy
Stayed 8 nights in Feb 2025

8/10 Good

Danielle Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2025

10/10 Excellent

Marcela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel en la seccion family selection tiene buenas opciones de restaurante. Las piscinas son muy amplias, el personal es amable y atento. Tuvimos un inconveniente con la bañera y lo solucionaron el mismo día.
Stayed 9 nights in Jan 2025

10/10 Excellent

Tessa

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Great trip for family with kids

Stayed 7 nights in Jan 2025

2/10 Terrible

Rajesh

Stayed 5 nights in Dec 2024

10/10 Excellent

Ravi Kant

Liked: Cleanliness, staff & service, property conditions & facilities
Far from city
Stayed 5 nights in Dec 2024

8/10 Good

Ketan, Bellevue

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

8/10 Good

Milenko

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2024

8/10 Good

Lindsey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This sprawling property offers ample space to explore, with beautiful beaches and inviting pools. Tip: Be sure to grab your towels early in the morning. While the rainy season in August can bring power outages and occasional flooding, the property's natural beauty still shines through. Unfortunately, the property's hilly terrain and numerous stairs may pose challenges for guests with disabilities. The on-site baby care was a convenient feature for families with young children. The food was enjoyable, though we found the menu a bit repetitive after a week and a half. Overall, this property is a great choice for those seeking a spacious getaway, but be prepared for potential weather-related inconveniences.
Stayed 9 nights in Aug 2024

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the mandatory presentation regarding the company travelers club after check in. Should be an option
Stayed 5 nights in Jul 2024

6/10 Okay

Edward

Travelled with family
We booked this resort as a family group of 11. We were split up between two resorts that were companion resorts but did not allow cross participation.
Stayed 4 nights in Jul 2024

10/10 Excellent

Marcelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Carla

Liked: Staff & service
Rooms could be renovated
Stayed 3 nights in Jun 2024

10/10 Excellent

Adalberto Gallegos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

10/10 Excellent

Rick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family vacation
Stayed 4 nights in Jun 2024

10/10 Excellent

Wei-Cheng

Stayed 2 nights in May 2024

10/10 Excellent

HUI UN

Stayed 2 nights in May 2024

6/10 Okay

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
El precio del Family selection era más económico que del hotel regular, probablemente por un tema de fechas o ocupación. Haciendo que no fuera esclusivo, llegan personas en camiones de tours, o en grupos que hace parecer un balneario popular. El hotel gran Palladium (a un lado) tiene muchas más amenidades sin embargo de menor calidad los alimentos. Del lado del Family selection los alimentos y bebidas son muy buenos sin embargo es muy pequeño esa sección del hotel lo que te obliga a ir al otro hotel
Stayed 4 nights in Apr 2024

10/10 Excellent

Hazel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in several different hotels between Puerto Vallarta- Punta de Mita and this was our favourite! The others were Riu Vallarta, Marivel Emotions, Delta Marriott La Cruz, & Velas Vallarta The food here was fab & we felt it was the best & it was the only place we were able to get blueberries, blackberries, strawberries & raspberries for the baby (though we skipped the raspberries as they were covered in flies as the food was uncovered which is 1 improvement that could easily be made) the service brilliant, the staff very helpful & even cooked a plateful of asparagus for the baby. The Nest restaurant food & service was great. (Though they did somehow forget to bring kids breakfast but there was plenty of other stuff to eat whilst waiting so no big deal) We did a night in the main hotel in an ocean view room which was nice (but couldn’t see the ocean from the bed which we had been able to in other hotels that used glass screen/metal railings etc on the balcony instead of a wall) and a night in the family selection side. It was nice to get some little gifts in the family selection like bucket/spade, top etc. The beach was better on the main side with some soft sand areas (also some rocks & lots of beautiful shells) the food in the main restaurant was really good too. We were just disappointed we couldn’t get a space in the Japanese restaurant. The pools were warm except the kids pool with the slides (would have thought the kids pool more important to be warm) baby
Stayed 1 night in Apr 2024

10/10 Excellent

Noe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Family Selection. Our room was nice enough. It was great to have access to a dedicated pool for our family. It was also nice to have a host located in our building that we could ask questions and get help with reservations and connecting with other parts of the hotel outside of the Family Selection area such as the spa and restaurants.
Stayed 4 nights in Apr 2024

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities
The resort has all the amenities you could ask for and the staff is always very friendly and helpful!
Stayed 5 nights in Mar 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly nice. We honestly couldn’t have been happier with staff. Be aware lots of stairs. if you stay in in the family selection and you’re in building four, you’ll hear the loud music at night. Didn’t bother us but it may bother young kids. Beach area pool everything was awesome.
Stayed 7 nights in Mar 2024

8/10 Good

Carlos

Stayed 2 nights in Jan 2024