2/10 Terrible
Rumman
12 Dec 2024
Disliked: Property conditions & facilities
The room I got was not having any heating they had one portable heater which was not functioning , toilet was not flushing either. I went to the reception and told the receptionist that the heating is not working and the toilet is not flinching either and I want an extra towel he said he will come to the room to check the room and give me the towel and check the heater , which he never came . All night it was freezing in the room and in the morning I was not able to take shower as the water was Luke warm and not even hot and the heating was not working properly . And I can’t even use the toilet as it was not flushing . Very bad experience. Please avoid this hotel . Worst customer service . I made a complaint to the manager she said she will get back to me . I paid almost £60 for the hotel and the room was bad condition
Rumman
Stayed 1 night in Dec 2024