Que Vo Holidays from AU$1,368

Nancy, the front desk manager helped us in booking Fansipan and helped me prep some food for my baby on the journey back to Hanoi. She also helped in some small issues and she is so honest in telling me they overcharged me for my Fansipan tickets (we got combo). Only thing that was quite frustrating would probably be the restaurant for breakfast were quite overbooked and we need wait without a proper queuing system from them. The restaurant is quite understaffed and staff are not trained to handle guests. There were some Vietnamese guests, who just walked in without telling the staff their room number and also without queueing up! They claimed they can take over the table where their friends have already finished their breakfast earlier, but that will be unfair because there are people queuing up to take over the next table. In addition, it seems the staff might not know English well hence they got frustrated with me when they are not able to communicate what we can do?

Been in SE Asia for 6-weeks. This is the best hotel we stayed.

Close to ild quarter and very convenient.

Amazing room, lovely view, pool is so nice and view is amazing from pool. Breakfast was lovely, great vegetarian options. Only 1 problem I had, under the bed had not been cleaned and there was a lot of dirt and bottles/wrappers from previous guests. Everything else was absolutely spotless

A five star rated hotel must have better English speaking reception staff to be able to warmly receive tourists. A friend of mine already told us to cancel our booking at this hotel. I regretted going ahead with this hotel.