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Heartland Hotel Queenstown

3.0 star property
Eco-certified Queenstown hotel in Queenstown City Centre with free parking
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Heartland Hotel Queenstown

View from property
Lobby
Family Room | Lake view
Front of property - evening/night
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Room service
  • Breakfast available
  • Housekeeping
  • Bar
  • Gym
The price is AU$306
includes taxes & fees
23 Jan - 24 Jan 2025

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Chalet Quad Room

Chalet Quad Room

Chalet Quad Room

Highlights

Heating
Mini-fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Satellite channels
Iron/ironing board
  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

Highlights

Air conditioning
Heating
Mini-fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Satellite channels
  • 29.9 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Satellite channels
  • 50.0 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Studio King Room

Iron/ironing board, free WiFi, bed sheets

Standard Studio King Room

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Satellite channels
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King View Room

Superior King View Room

Superior King View Room

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Satellite channels
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
  • 50 sq m
  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Super King/Split

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Satellite channels
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King Room

Chalet Studio King Room

Chalet Studio King Room

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Satellite channels
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Satellite channels
  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

Standard Super King/Split View | Lake view

Standard Super King/Split View

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Hairdryer
Private bathroom
Shower/bath combination
Satellite channels
  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for King Chalet

Iron/ironing board, free WiFi, bed sheets

King Chalet

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Iron/ironing board, free WiFi, bed sheets

Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen And Single Room

Iron/ironing board, free WiFi, bed sheets

Standard Queen And Single Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Standard Super King/Split Room with View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Super King/Split Room

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Queen And Single Room

Iron/ironing board, free WiFi, bed sheets

Superior Queen And Single Room

  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Superior King Room With View

Iron/ironing board, free WiFi, bed sheets

Superior King Room With View

  • Sleeps 2
  • 1 King Bed

View all photos for King Chalet With View

Iron/ironing board, free WiFi, bed sheets

King Chalet With View

  • Sleeps 2
  • 1 King Bed

View all photos for Family Chalet

Iron/ironing board, free WiFi, bed sheets

Family Chalet

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
Local cuisine

Copthorne Hotel & Apartments Queenstown Lakeview

Hot tub
Parking included
Free WiFi
Restaurant
8.2 out of 10, Very good, (1008)
The price is AU$262
includes taxes & fees
24 Jan - 25 Jan 2025
Copthorne Hotel & Apartments Queenstown Lakeview
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About the area

Map
27 Stanley Street, Queenstown, 9197

What's nearby

  • Queenstown Gardens - 4 min walk
  • Queenstown Beach - 5 min walk
  • TSS Earnslaw Steamship - 8 min walk
  • Kiwi and Birdlife Park - 12 min walk
  • Skyline Queenstown - 13 min walk

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 8 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Cookie Time - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Rata - ‬3 min walk
  • ‪Kfc - ‬4 min walk

About this property

Heartland Hotel Queenstown

Eco-certified hotel located in Queenstown City Centre
At Heartland Hotel Queenstown, you can look forward to dry cleaning/laundry services, a bar and a gym. The on-site restaurant, Peaks Restaurant & Bar, offers breakfast, dinner and children's meals. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • Buffet breakfast (surcharge), smoke-free property and tour/ticket information
  • Free newspapers, a TV in reception and a front desk safe
  • Guest reviews give top marks for the helpful staff and location
Room features
All 81 rooms have comforts such as 24-hour room service, in addition to amenities such as free WiFi.
Extra amenities include:
  • Bathrooms with shower/bath combinations and free toiletries
  • TVs with satellite channels
  • Mini fridges, heating and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Dutch, English, German, Hindi, Japanese, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; NZD 20 to 29 for adults and NZD 10 to 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 per cent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 20 to 29 for adults and NZD 10 to 15 for children
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

This property does not have any lifts

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Frequently asked questions

Is Heartland Hotel Queenstown pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Heartland Hotel Queenstown?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Heartland Hotel Queenstown on 23 Jan 2025 start from AU$306.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Heartland Hotel Queenstown?

Self-parking is free at this property.

What time is check-in at Heartland Hotel Queenstown?

Check-in start time: 2:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Heartland Hotel Queenstown?

Checkout is at 10 AM.

Where is Heartland Hotel Queenstown located?

Located in Queenstown City Centre, this eco-certified hotel is within a 5-minute walk of Queenstown Arts Centre, St Josephs Parish and Queenstown Gardens. Queenstown Mall and Cookie Time are also within 5 minutes.

Reviews

8.2

Very good

Rating 10 - Excellent. 348 out of 1003 reviews" "
Rating 8 - Good. 427 out of 1003 reviews" "
Rating 6 - Okay. 165 out of 1003 reviews" "
Rating 4 - Poor. 41 out of 1003 reviews" "
Rating 2 - Terrible. 22 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Niamh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and spacious rooms. Really friendly and helpful staff
Stayed 2 nights in Dec 2024

10/10 Excellent

lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had rooms with wonderful views of the lake from balcony. Breakfast was plentiful and very good. Coffee was great.
Stayed 1 night in Dec 2024

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good basic accommodation for a family at a decent price. Fruendly reception. Accommodation very dusty and mouldy, the only let down.
Stayed 1 night in Dec 2024

4/10 Poor

Mark

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean. Parking was available, but a bit tight compared to the U.S. It’s within walking distance of downtown and the water, but it’s at the top of a hill; it’s a bit of a hike back up. The one HUGE drawback on the hot summer day that we stayed there…despite the description on Expedia.com, our room had NO air conditioning!!! It was stiflingly hot!
Stayed 1 night in Dec 2024

8/10 Good

Trevor Edwin

Stayed 2 nights in Nov 2024

10/10 Excellent

Jolene

Travelled with family
Liked: Cleanliness, staff & service, amenities
The view was spectacular from the second floor! Would be a great place to stay longer than 1 night. (Family Room I believe it was called) will stay again when we come back 😁
Stayed 1 night in Dec 2024

8/10 Good

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location. Awesome breakfast
Stayed 2 nights in Dec 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Super cute and comfy rooms. Convenient location.
Stayed 1 night in Nov 2024

10/10 Excellent

Akashdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Comfortable stay.
Stayed 1 night in Nov 2024

8/10 Good

Norm

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2024

10/10 Excellent

Kyrstwyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, large terrace, keto breakfast option.
Stayed 1 night in Nov 2024

6/10 Okay

Neal

Travelled with family
Parking is very limited. Rooms are dated. Bathroom was very old and needed attention. Toilet not functioning well running water.
Stayed 2 nights in Nov 2024

8/10 Good

Gladys

Stayed 3 nights in Oct 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service
We had a great view of the lake but it was up quite a steep incline of 200 metres from the town centre, it did exercise the legs!
Stayed 1 night in Nov 2024

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Susan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We spent two nights in this hotel in a Standard room, we took the bus from the airport and alighted at Blue Peaks and the hotel is 20 metres walk towards Queenstown. The hotel is a 10 minute walk into Queenstown centre, or if you fancy a more scenic walk, 20-25 minutes through Queenstown gardens, both down hill, so uphill on the way back! The room was dated, needing a total refurbishment. The bulbs in one of the bedside lamps had gone and also one in the bathroom, the bath was chipped in numerous places. The shaver 2 pin socket did not work. The ventilation window in the bathroom was permanently ajar, couldn’t be closed, consequently whenever anyone walked by talking we heard it all. Also, doors closing of cars parked outside. The rooms were wooden cabins, consequently when people closed their doors, the cabins rattled. The breakfast choice was comprehensive but there were no lids covering the hot dishes so, unless you got the food as it was served, most things were only lukewarm. The carpet in the dining room didn’t look as if it had seen a vacuum in days, there were crumbs and egg shells all over it.
Stayed 2 nights in Oct 2024

8/10 Good

Sarut, Kingsford

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s hard to find parking lot. There are limits parking.
Stayed 2 nights in Oct 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location reasonable price
Stayed 3 nights in Oct 2024

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome, nice spacious room and close to town
Stayed 1 night in Oct 2024

6/10 Okay

Bernice, Logan Village

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

JASON STEWART

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location excellent Staff awesome Only dislike is the stress finding carpark as first in first serve. Staying more than one night means if you have a rental car and out for the day you will find you may end up parkng your car some distance from your unit if you find a parking space. Best to get dropped off.
Stayed 7 nights in Oct 2024

8/10 Good

Cleofe

Travelled with family
Liked: Cleanliness, staff & service
Location is good. The room is a bit dated and stuffy. Staff are friendly.
Stayed 2 nights in Oct 2024

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and only a short walking distance to the centre of Queenstown. Easy to access by bus as the blue peaks stop is almost at the doorstep. The staff were friendly and helpful. Our room was clean, comfortable and had a beautiful outlook. The only downside of our stay was the construction noise from the nearby site. Would happily stay here again.
Stayed 5 nights in Oct 2024

8/10 Good

Elias

Stayed 4 nights in Sep 2024

4/10 Poor

Julie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had room on street got no sleep to noisy. The fridge was turned up on high so milk was frozen in the morning very out dated, wouldn’t recommend elderly people as had to climb into the bath to get into the shower.☹️
Stayed 2 nights in Sep 2024

General hotel information

Reasons to Book
Room Cleanliness & Nice Bathroom
Check-In Time
2:00 PM
Check-Out Time
10:00 AM
Address
27 Stanley Street, Queenstown