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Mercure Queenstown Resort

4.0 star property
Family ski hotel with 2 restaurants

Choose dates to view prices

Photo gallery for Mercure Queenstown Resort

2 restaurants, breakfast served
2 restaurants, breakfast served
Aerial view
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
1 bedroom, in-room safe, individually furnished, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • Room service
  • 24/7 front desk
The current price is AU$218
includes taxes & fees
25 Aug - 26 Aug

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 1 King Bed, Lake View

1 bedroom, in-room safe, individually furnished, desk

Deluxe Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 28 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View

7.6 out of 10
Good
(15 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Lake View

1 bedroom, in-room safe, individually furnished, desk

Superior Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 28 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Double Beds, Garden View

1 bedroom, in-room safe, individually furnished, desk

Double Room, 2 Double Beds, Garden View

9.0 out of 10
Wonderful
(21 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Queen Beds, Lake View

1 bedroom, in-room safe, individually furnished, desk

Superior Room, 2 Queen Beds, Lake View

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 29 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Located in Fernhill, a neighbourhood in Queenstown, Mercure Queenstown Resort is in the suburbs and near the beach. The area's natural beauty can be seen at Lake Wakatipu and Bob's Peak, while Kiwi and Birdlife Park and Queenstown Gardens are popular local attractions. Skyline Queenstown and Onsen Hot Pools are two other places to visit that come recommended. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as snowmobiling and snowshoeing.
Visit our Queenstown travel guideOpens in a new window
Map
Sainsbury Road, Queenstown, 9300

What's nearby

  • Skyline Queenstown - 3 min drive - 1.9 km
  • Kiwi and Birdlife Park - 3 min drive - 1.9 km
  • Queenstown Mall - 3 min drive - 1.9 km
  • TSS Earnslaw Steamship - 4 min drive - 2.3 km
  • Queenstown Gardens - 10 min drive - 3.3 km

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 17 min drive

Restaurants

  • ‪Fergburger - ‬4 min drive
  • ‪Skyline Gondola - ‬4 min drive
  • ‪Patagonia Chocolates - ‬4 min drive
  • ‪Smiths Craft Beer House - ‬3 min drive
  • ‪Mrs. Ferg Beach Street - ‬4 min drive

About this property

Mercure Queenstown Resort

Upscale eco-certified hotel near Lake Wakatipu
Located close to Bob's Peak and Queenstown Gardens, Mercure Queenstown Resort provides a terrace, a coffee shop/cafe and a garden. With amenities such as a ski shuttle and ski storage, this hotel is a great place to hit the slopes. For some rest and relaxation, visit the sauna or the hot tub. At the two on-site restaurants, enjoy breakfast, dinner, children's meals and ocean views. Stay connected with free WiFi in public areas, and guests can find other amenities, such as dry cleaning/laundry services and a fireplace in reception.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), self-parking (surcharge) and luggage storage
  • A banquet hall, a porter/bellboy and a 24-hour front desk
  • Free newspapers, a lift and a TV in reception
  • Guest reviews give top marks for the helpful staff
Room features
All 148 individually furnished rooms feature perks such as air conditioning and bathrobes, in addition to amenities such as free Internet and safes.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 50-inch LCD TVs with satellite channels
  • Mini fridges, free infant beds and coffee/tea makers

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Hindi, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle (surcharge)
  • Uncovered parking on site (NZD 15 per night)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: NZD 32 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Rises Restaurant
  • South Eatery Restaurant

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Private wine tours
  • Sauna
  • Ski storage
  • TV in common areas
  • Wine tours

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 3,272 square feet of conference space

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 65.0 per night.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately NZD 32 per person
  • Uncovered self-parking fee: NZD 15.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Frequently asked questions

Does Mercure Queenstown Resort have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at Mercure Queenstown Resort?

As of 12 Aug 2025, prices found for a 1-night stay for 2 adults at Mercure Queenstown Resort on 25 Aug 2025 start from AU$217.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Queenstown Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Queenstown Resort?

Self-parking is available for NZD 15.00 per night.

What time is check-in at Mercure Queenstown Resort?

Check-in start time: 2 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Queenstown Resort?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Queenstown Resort located?

Conveniently located near the ski slopes, this Fernhill hotel is in the mountains within 2 mi (3 km) of Lake Wakatipu, Kiwi and Birdlife Park and Skyline Queenstown. Queenstown Gardens and Bob's Peak are also within 3 mi (5 km).

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Mercure Queenstown Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 473 out of 1004 reviews
Rating 8 - Good. 347 out of 1004 reviews
Rating 6 - Okay. 124 out of 1004 reviews
Rating 4 - Poor. 41 out of 1004 reviews
Rating 2 - Terrible. 19 out of 1004 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Annamaria

Liked: Cleanliness, amenities
Fabulous service Beautiful breakfast with stunning view Hotel restaurant was excellent.
Stayed 6 nights in Jul 2025

10/10 Excellent

evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the Lake and mountains
Stayed 2 nights in Aug 2025

8/10 Good

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice environment.
Stayed 2 nights in Jul 2025

8/10 Good

Varsha

Liked: Cleanliness, amenities, property conditions & facilities
Nice location,good size rooms
Stayed 4 nights in May 2025

10/10 Excellent

Harshil Chandani

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Hey It was nice to stay over there but just little bit concern about cleaning staff.. They are doing well but sometimes they forgot some of the stuff . Otherwise aalll good Thank you.
Stayed 4 nights in Jul 2025

10/10 Excellent

Shaijas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View from the room is awesome
Stayed 1 night in May 2025

10/10 Excellent

Sugianto

Liked: Cleanliness, amenities, property conditions & facilities
Well maintained property. Bed can do with some upgrade.
Stayed 5 nights in Jul 2025

10/10 Excellent

KULDEEP

Liked: Cleanliness, amenities, property conditions & facilities
Highly recommended
Stayed 3 nights in Jun 2025

8/10 Good

Dharma

Need to provide car parking
Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff, beautiful property and view of the lake!
Stayed 1 night in Feb 2025

10/10 Excellent

Keryn Aimee

Liked: Cleanliness, amenities, property conditions & facilities
We had a fantastic stay at Mercure Resort Queenstown! The staff were absolutely amazing—warm, helpful, and always ready to go the extra mile to make our stay comfortable. The real standout, though, was the view. Waking up to sweeping vistas of Lake Wakatipu and the surrounding mountains was nothing short of breathtaking. The rooms were clean and comfortable, and the overall atmosphere of the resort was relaxed and welcoming. Highly recommend for anyone visiting Queenstown—this place made our trip extra special!
Stayed 5 nights in May 2025

8/10 Good

Juan Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 9 nights in May 2025

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool & spa!
Stayed 1 night in Dec 2024

6/10 Okay

Sharon

Liked: Cleanliness, staff & service
Found the room cold. Only two cups provided when there was four of us. No shower cap provided. Not told there were spa towels by the pool. Waited too long for someone to make coffee so just left. And finally not enough parking and had to pay, which is absolutely ridiculous.
Stayed 3 nights in Jul 2025

4/10 Poor

Jenna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A good experience but a couple of the amenities were not restocked, including toothpaste and conditioner in the shower. They also didn’t take a wet towel and left it in the bathroom after cleaning. We also had to pay for parking which should be better described in the booking.
Stayed 2 nights in Jun 2025

10/10 Excellent

PAULO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 3 nights in Sep 2024

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 2 nights in May 2025

8/10 Good

Graeme

Liked: Staff & service, amenities, property conditions & facilities
Excellent staff. Good facilities Good dining Lovely outlook over lake Poorly situated for travellers without own transport
Stayed 2 nights in Mar 2025

6/10 Okay

Varun

Liked: Property conditions & facilities
Safe and quiet location. Cleaning of bed linen is a concern as doonas are not clean.
Stayed 5 nights in Apr 2025

10/10 Excellent

Joanna

Liked: Property conditions & facilities
The view from our room was outstanding! Wish we could live there.
Stayed 1 night in Jan 2025

10/10 Excellent

Tamatu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view
Stayed 1 night in Mar 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, staff great.
Stayed 2 nights in Jun 2024

10/10 Excellent

Mckenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercure was wonderful. We loved it. Great staff and views.
Stayed 2 nights in Jan 2025

10/10 Excellent

Swapneil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Great stay in clean and comfortable rooms. Nice and clean bathrooms. The service is great and the buffet is amazing!
Stayed 1 night in Dec 2024

10/10 Excellent

Shuchi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very comfortable stay at Mercure Resort Queenstown. It has jacuzzi, pool, sauna gym and what not. Located at a convenient location. Highly recommended!
Stayed 1 night in Jan 2025