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Hotel Mamá Carlota

3.5 star property
Hotel with free parking, a quick walk to Zenea Garden

Photo gallery for Hotel Mamá Carlota

Property entrance
Terrace/patio
Terrace/patio
Reception
1 bedroom, blackout curtains, soundproofing, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Signature Quadruple Room, 2 Queen Beds, Non Smoking

Signature Quadruple Room, 2 Queen Beds, Non Smoking

Signature Quadruple Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony or patio
Soundproofed
Free cots/infant beds
Smart TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room, 1 Queen Bed, Non Smoking

Signature Double Room, 1 Queen Bed, Non Smoking

Signature Double Room, 1 Queen Bed, Non Smoking

9.4 out of 10
Exceptional
(15 reviews)

Highlights

Balcony or patio
Soundproofed
Free cots/infant beds
Smart TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Double Room, 1 King Bed, Non Smoking

1 bedroom, blackout curtains, soundproofing, iron/ironing board

Signature Double Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Free cots/infant beds
Smart TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
24 Calle 15 de Mayo Centro, Querétaro, QUE, 76000

What's nearby

  • Zenea Garden - 3 min walk - 0.3 km
  • Alameda Hidalgo Park - 17 min walk - 1.5 km
  • Aqueduct of Santiago de Querétaro - 3 min drive - 1.6 km
  • Corregidora Stadium - 5 min drive - 4.6 km
  • Querétaro Convention Center - 9 min drive - 8.7 km

Getting around

  • Querétaro, Querétaro (QRO-Querétaro Intl.) - 39 min drive

Restaurants

  • ‪Maximiliano - ‬3 min walk
  • ‪Elotes y Esquites Regules e Hidalgo - ‬4 min walk
  • ‪Terraza la Grupa - ‬3 min walk
  • ‪El Cachanilla Tacos & Beer - ‬4 min walk
  • ‪Churros Corregidora - ‬3 min walk

About this property

Hotel Mamá Carlota

Hotel near Zenea Garden
Located close to San Francisco Temple and Santa Rosa de Viterbo Temple, Hotel Mamá Carlota provides a terrace and a library. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self-parking
  • A water dispenser, wedding services and luggage storage
  • Smoke-free property, tour/ticket information and a front desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Hotel Mamá Carlota include amenities, such as free WiFi, sound-insulated walls and free bottled water.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Rainfall showers, eco-friendly toiletries and hairdryers
  • 43-inch Smart TVs with Netflix, streaming services and premium channels
  • Balconies or patios, free infant beds and ceiling fans

Languages

Dutch, English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • Free self parking on site

Things to do

  • Library

Family friendly

  • Free cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • No lift

More

  • Communal living room
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mamá Carlota Santiago de Querétaro
Mamá Carlota Santiago de Querétaro
Hotel Mamá Carlota Queretaro
Mamá Carlota Queretaro
Hotel Hotel Mamá Carlota Queretaro
Queretaro Hotel Mamá Carlota Hotel
Hotel Hotel Mamá Carlota
Mamá Carlota
Hotel Mamá Carlota Hotel
Hotel Mamá Carlota Querétaro
Hotel Mamá Carlota Hotel Querétaro

Frequently asked questions

Is Hotel Mamá Carlota pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Mamá Carlota?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Mamá Carlota?

Check-in start time: 1:00 PM; check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Mamá Carlota?

Checkout is at 11:00 AM.

Where is Hotel Mamá Carlota located?

Located in Downtown Querétaro, this hotel is within a 10-minute walk of Zenea Garden and San Francisco Temple. Alameda Hidalgo Park and Santa Rosa de Viterbo Temple are also within 1 mi (2 km).

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Hotel Mamá Carlota Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 197 out of 328 reviews
Rating 8 - Good. 79 out of 328 reviews
Rating 6 - Okay. 31 out of 328 reviews
Rating 4 - Poor. 8 out of 328 reviews
Rating 2 - Terrible. 13 out of 328 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a reasonable small hotel with limited facilities but very clean.
Stayed 4 nights in Jan 2025

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel right in downtown on a quiet street. Parking is a couple blocks away - I would call first so they tell you where it is, then they give you a ticket at the hotel so there’s no cost. There’s a fantastic Italian restaurant on site, it looks unassuming but the food was incredible.
Stayed 1 night in Jun 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 3 nights in Sep 2024

8/10 Good

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but cute...would stay again!
Stayed 1 night in Oct 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in downtown Queretaro
Stayed 5 nights in Nov 2024

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our night here!!
Stayed 1 night in May 2024

8/10 Good

Maribel

Liked: Cleanliness, amenities, property conditions & facilities
Very close to Center of Querétaro
Stayed 2 nights in Mar 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Incredible stay. Very secure and great location.
Stayed 3 nights in May 2024

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. Gonzalo in particular was so helpful. I had an emergency and he helped us to find a doctor and got us sorted out. Truly wonderful hotel. Super clean, cute inside, and cute rooms. The Italian restaurant next door is super good as is the Cuban place up the street. We really enjoyed our stay and were treated like family.
Stayed 2 nights in Mar 2025

10/10 Excellent

Mayrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very homie vibe, if you’re looking for something chill, cheap, and not so noisy this right here is the way to go. You can go walking to the shops, plazas and more. Only downside was that the parking is a bit far, but other than that it was good.
Stayed 2 nights in Jan 2025

6/10 Okay

Juana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Cute, eco friendly. We arrived late and it wasn’t a problem. Sweet breakfast area too.
Stayed 1 night in Sep 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice choice 💕
Stayed 2 nights in Oct 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Humberto was a wonderfu helpful person.
Stayed 2 nights in Sep 2024

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay of 4 nights. Room modernist with up to date facilities. Property manager spoke English and helpful. Extra water available on demand. Breakfast included served in restaurant adjacent to hotel.
Stayed 4 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 8 nights in Feb 2024

6/10 Okay

Angelica

Liked: Staff & service, amenities, property conditions & facilities
The place is beautiful, staff are very helpful and friendly, the rooms are a little inconvenient as my mother is in a wheelchair and there is no accessibility, parking is safe and ample but it’s two blocks away which is understandable as the hotel is located in the historic center of Querétaro. Breakfast was good but not many options. Kitchen staff very friendly and welcoming. Overall all it was a pleasant experience!
Stayed 1 night in Aug 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities
:)
Stayed 3 nights in Oct 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Jan 2024

10/10 Excellent

Juliana Téllez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Linda propiedad y céntrica
Stayed 1 night in Jun 2025

10/10 Excellent

Valerie Blythe

Liked: Amenities, property conditions & facilities
En general todo bien, pueden mejorar en la limpieza
Stayed 2 nights in Jun 2025

10/10 Excellent

Jaime

Stayed 1 night in Jun 2025

10/10 Excellent

Carla

Liked: Cleanliness, amenities, property conditions & facilities
Lugar limpio y agradable
Stayed 1 night in Apr 2025

6/10 Okay

Ma. Guadalupe

El trato en recepción fue muy bueno, sin embargo no me gustó que el hotel no cuenta con estacionamiento propio, tienes que ir a un público que está a 4 cuadras del hotel, tampoco me gustó que el cuarto estaba caliente y el ventilador hace más ruido de lo que refresca, otro punto en contra es que escuchas todo de los demás cuartos incluido cuando van al baño, en general el hotel no es cómodo, pero si muy céntrico.
Stayed 1 night in Apr 2025

10/10 Excellent

jose manuel

Stayed 3 nights in Dec 2024