We booked this hotel after seeing two polar opposite reviews, but we were really pleased with our stay. The area this hotel is in doesn't look particularly warm or anything, but, as advertised, it is a short walk from the central park in town (5 minutes or so). If you're looking for 24/7 availability from the owners, you probably won't find it--they also need to sleep. :) But they were friendly and helpful and they gave us great advice when we asked them questions about our plans. We also ended up getting a room with three beds, though there was two of us, which was a nice plus--maybe because we were traveling in the off-season. In either case, it made for a really spacious, comfortable stay. The room was colorful and looked cozy. The shower also looked great, though our stay was too short for us to use it. Really wish I had; maybe it would've been my one hot shower in Guatemala. :) The WiFi was also unusually fast. We didn't get to stay for breakfast, either. Overall, though, it was a good experience and I'd stay there again.