Mauro is multi-lingual with Italian, English and French at least, as can be seen from the reviews. He is quick to respond via email with any questions and is quite helpful with suggestions. Knowledge of Italian helps with Ali, the groundskeeper, and Daniela the person in charge of the transfer of keys and property, but I am sure sign/hand language works as well. Everything is as advertised and better. The interior is actually much nicer than the photos represent and the exterior is as beautiful as it looks in pictures. A game changer is the pool. It was very hot while we were there and dipping in that immaculately clean and cool body of water was a lifesaver. After this experience on Colepetroso I do not think we would rent an Italian property during the summer without a pool. The interior of the house is exceptionally clean and split into three levels. The bottom level, which you enter to the right of the house as you view the photo, is not directly connected to the top two floors. This bottom level can sleep up to seven, with two on a fold out futon. The top level sleeps five with two large beds in separate bedrooms (one on the first floor and one on the top floor), and a single bed on the top floor. Bathrooms/toilets/showers are distributed with one per floor (one on the top floor, one on the first floor, and one in the bottom flat). The kitchen area, which is large and fully equipped with dish washer, fridge, stove, oven, sink, and plates/cookware/glasses, etc., is in the main top section of the house, with a bar-b-que outside. There is also a washing machine and portable clothes lines/hangers. We had eleven people including four children ranging from 7-12 years old and never felt cramped. Of course the kids loved the pool. Ali, a gem of a man, keeps everything in great condition and is up early taking care of the pool and the vegetation, arranging things and so on. As one of my friends said, "Ali is the perfect person for this job (he lives on the property) because he is around when you need him and gone when you do not." He even brought a TV outside so we could watch the Euro soccer/football match between Italy and Germany one evening! Very cool. There is no air conditioning, but during the day you have the pool and at night, owing to the elevation of about 600 meters, you get a nice cool breeze. The property is about half way between Radda and Castellina, maybe 8k either way. We liked Radda best, a small complete Tuscan hill town .