Experience the ultimate in relaxation and comfort during your extended stay with us at The Family Home. Centrally-located just blocks away from Duke-Raleigh Hospital, our peaceful home is the perfect escape from the hustle and bustle of the city. Whether you're a family or a corporate traveler, you'll find everything you need to feel at home.
Unwind in the comfort of our cozy rocking chairs while sipping on tea, or enjoy a backyard BBQ while the kids play on the swings. With a full kitchen, you'll have everything you need to make yourself a home-cooked meal. Take advantage of our convenient location and make The Family Home your home away from home during your extended stay.
Bedroom Configurations:
⭐Bedroom 1: Queen
⭐Bedroom 2: Queen
⭐Bedroom 3: 2 Twins
⭐Living Room: Couch
✦Other details to note ✦
We provide all of our guests a starter kit of consumables such as toilet paper, paper towels, laundry pods, dishwasher pods, etc. Guests can purchase any additional consumables from nearby grocery stores that you think you might need during your stay beyond what's included in the starter kit.
✦ COVID 19 Response ✦
We will be disinfecting every hard service in the cottage between stays. We will do our best to make sure that your stay with us is safe and peaceful. Usually, we try to accommodate early check-in or late check-out, but with all the extra measures we are taking during this time that will be very difficult. We hope you understand.
➡ Check-in: After 4:00 PM
➡ Checkout: 10:00 AM
➡ No smoking, pets, parties or events
➡ Pre-stay guest verification required. See details under Listing Notes- "Other Details"
❶ No smoking or vaping inside the house. Smoking inside will result in a $300 fee, a claim for damages, and immediate removal from property.
❷ No parties or events of any kind- this includes “social gatherings” of any kind.
➌ No loud music
➍ Quiet hours begin at 10 PM
➎ Please, no shoes on carpeted areas
➏ Please close and lock all doors before leaving of the home
➐ Pets: Sorry, no pets at this location
➑ Unapproved Late Check-Out: Every 30 min after 11 AM will incur an additional $75 charge. This is a fee and does NOT award you possession of the property
➒ We understand that accidents happen. Please notify the Host immediately of any breaks, spills, or stains in the home.
➓ All problems, including inadequate cleaning and damage, must be reported in writing to within 24 hours of check-in for host/prior guests to be held responsible. Host reserves the right to enter premises at any time to effect necessary inspections, repairs, or maintenance. Any reported complaint, addressed to either the booking platform or the Hosts, about the property or cleanliness thereof, grants the host/agent authorization to access the property to remediate the situation. Barring the host from entry in order to fix or solve a reported problem is a violation of house rules.
⓫ Locals MUST contact the host before booking. No third party bookings of any kind. Only the person that has booked is allowed to check in.
⓬ RESERVATION: You must have a working phone number to book a stay at this property. The full name and contact information is required for all adults staying at this property. Guests not included on reservation are not permitted in the home without approval. Additional charge of $50/night/guest or temporary visitor not included on reservation.
⓭ AMENITIES -Third party amenities, such as hydro, gas, and internet, and including Roku, Netflix, and other streaming devices, are beyond our control. If you must have 100% reliable internet during your stay, we suggest that you bring your personal wifi hotspot with you as a backup. In the event of service interruption beyond our control including, but not limited to device failure, you agree that you are not entitled to, nor will you seek compensation of any kind, including partial or complete refunds for any such interruption.
We are not responsible or liable for any accidents, injuries, or illnesses that occur while on the premises. Use of property/community amenities, including but not limited to the pool, spa, BBQ grills, and gym (if applicable) is at your own risk.
⓮ We are not responsible for the loss of personal belongings or valuables during your stay. We cannot be responsible for any items left behind.
⓯ There will be a minimum handling fee of $100, plus the cost of shipping and packaging for anything you request being returned. Requests must be made within 48-hours of departure; after which period, items may be donated at the sole discretion of the host.
Mail service not supported. All packages will be rejected. We suggest guests that require mail delivery set up a temporary mailbox at the UPS Store or USPS.
⓰ Disabling, obstructing, or tampering in any way with any of the safety or security devices, will result in a $250 fee for each occurrence and cancellation of the remainder of your reservation with no refund.
⓱ Do not burn candles, incense, or any other open flames.
⓲ Leaving the home excessively dirty -- $100
⓳ Lost house key, fob, or parking pass (if applicable) will result in a $250 replacement fee
⓴ Violations of the house rules will result in immediate removal from the property without a refund of remaining nights. Early guest removal due to adherence to house rules -- $250
